ComplaintsforRiverside Tree & Landscape Co., Inc.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Riverside Services to do snow removal at ************************************************ Hill) for the winter of 2021 (Through March 2022). The property is a small Condominium building (8 units) in Beacon Hill and has a small city sidewalk. The bills were paid (in error) and then I realized that the amounts that were charged were not consistent with the contract for the snow removal. Furthermore, these bills do not make sense (for example on 2/25/2022 Riverside charged$3375 for snow removal which would mean that at $75 per hour (per contract) they were there for 36 hours??!!!)As you can tell by the photos of the building (attached), this is a small building and the city sidewalk is not long.Our contract has $75 per hour for snow shoveling.Here are the charges for the 2022 winter - the invoices that were sent did not specify how many hours the crew spent shoveling, nor how many inches of snow each storm had. DateSnow Chargesice melt 1/20/2022$1,500150 (5 bags)2/4/2022$450120 (4 bags)2/5/2022$600120 (4 bags)2/7/2022$300120 (4 bags)2/9/2022$15060 (2 bags)2/14/2022$1,800210 (7 bags)2/20/2022$300180 (6 bags)2/25/2022$3,375240 (8 bags)2/26/2022$480150 (5 bags)2/28/2022$30090 (3 bags)3/3/2022$375120 (4 bags)3/9/2022$375120 (4 bags)3/10/2022$375120 (4 bags)3/13/2022$300120 (4 bags)Total$10,680$1,440 I called the vendor and spoke with ***** several times over the course of the Spring and then finally with ********************* (the owner) who said he would look into this and send me the certified snow totals as well as look into these bills. I have not heard a response since (it has been more than several months now). I also sent several emails with no response. I am looking for a fair reimbursement of the gross overcharge for the snow removal. Thank you.********************** ************ ***************************

  Business response

  10/28/2022

  we have been in communication with the customer and we are addressing their concerns.  The work was performed per an approved contract and the services were paid in full during the full winter season.  It was  not until after the season was completed that the client requested an adjustment. Not once during the snow season were any of the invoices questioned. In addition a certified snow report from *****************. was provided with full detail of each snow storm detailing snow totals, storm durations and overall conditions. Our goal is to find a resolution with the customer. Please feel free to contact me if you have any questions. Thanks ****

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