ComplaintsforLeboeuf Rubbish Removal, Inc.

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a bill for $104.00 for extra trash pick up. I initially called and emailed on May 31st to let them know I had extra trash to pick up, please bill me. I did not receive a trash pick until June 21st. My last pick up was May 24th due to missed pick up. When I called on June 21st to get my trash picked up I reminded the dispatcher (**** or ****) that when I had called 2 weeks ago I had extra trash, the dispatcher told me just put all the trash out, we will pick it up no extra charge. Then I week later I get a bill for $104.00. I spoke to the owner and **** on 7/25/23 and they ***** denied that there employee told me that and I was lying because they would never say that, and **** said I had a party or cleaned out my basement and put extra trash out to abuse them. He also said he does not have time to listen to my complaint because it is what it is. I was absolutely appalled and disrespected. At that **** explained they are charging me for 20 - 30 gallon bags because thats what the picture looks like its about that many bags. I will not pay for a courtesy that there company extended and then reneged for whatever reason. I will also not pay for 20 - 30 gallon bags which my trash bags are only ********************************************************************** for and did not display on the bill. When I asked the owner **** he said he didn't have time to look at the bill to give me the accurate price. He was rude and disrespectful, no regard for his customers that make his business. I have attached some of their reviews that will back up what I am saying about the owner and their service.

  Business response

  08/16/2023

  May 21 customer received regularly scheduled, every other week  trash pickup @7:39 am

  June 7 @7:40 am trash was not at the road ,cart was full up at the garage.

  June 14 10:36 received email regarding missed pickup. . Unfortunately the truck went through 7:36am.

  June 21 the regularly scheduled pickup 7:40 am the driver emptied the *********; he refilled the cart and took an additional 20 bags. Which appeared to be from a graduation party.

  ***** did call the office and spoke to everyone in great length regarding this extra trash.

  We took into consideration her trash not being out one week , however there was an extraordinarily large amount of trash for just one missed pick up.

   All the employees at LeBoeuf Rubbish took the time to listen to ***** and tried to explain reason for this charge.

  Every one of us at LeBoeuf Rubbish removal we do appreciate our customers and are very proud of our reliable service. 

  Customer response

  08/16/2023

   
  Complaint: 20373808
  
  I am rejecting this response because: the company is not taking into consideration that May 21, 2023 to June 21, 2023 is a month worth of trash plus the extra trash that they extended courtesy to pick up the cost, but refuse to admit one of their employees agreed to. They cannot confirm they picked up an additional 20 bags of trash because that was a month worth of trash, and when I asked no one could confirm just a picture was sent to me, and actually the owner said he didnt have time to look into it for me. This company is being dishonest and they are not living up to their model. I am not responsible for employees mistakes. I am also not paying for dishonest gain by your company. It was a month worth of trash and the extra trash was not an additional 20 bags that was initially put out, you guys are not being honest.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Fees un disclosed $45.00 suspension Fuel surcharges Late fee Business owner refuses to send paper billing.Business owner talks over you yells at you and acts in an abusive nature when you call to complain. I do have email proof to validate this complaint.Business owner refuses to remove trash bin with in timely manner and insists on charging a removal fee of the business personal property. This is upon request of cancelation of services due to un lawful in warranted fees that are non disclosed and agreed upon with the customer.

  Business response

  10/20/2022

  DUE DATE,LATE FEES AND SUSPENDED SERVICE FEES ARE CLEARLY PRINTED ON EVERY BILL EVER SENT, TO ALL CUSTOMERS. MANY PEOPLE GET PAPER BILLS, MOST TAKE ADVANTAGE OF THE $12.00 DISCOUNT FOR E=BILL ONLY AND THE $14.00 DISCOUNT FOR AUTOPAY. TRASH BINS ARE DELIVERED AND REMOVED WITHIN A ***** WE DO NOT SEND A TRUCK TO EVERY TOWN IN THE ***** EVERY DAY OF THE ***** THEY ARE DONE BY GEOGRAPHIC AREA. CART REMOVAL FEES ARE DISCLOSED ON THE ORIGIONAL PAPERWORK SENT TO ALL CUSTOMERS TO DEFINE TERMS AND CONDITIONS. AN EMAIL NOTICE WAS SENT TO ALL CUSTOMERS IN JUNE EXPLAINING THE NEED FOR A TEMPORARY FUEL SURCHARGE UNTIL FUEL PRICES BECOME STABLE. EVERYTHING HAS ALWAYS BEEN CLEARLY DISCOSED. WE DO NOT REQUIRE A CUSTOMERS PERMISSION TO CHANGE FEES AND RATES. AS COST GO UP WE HAVE TO AS WELL OR WE WOULD BE CHARGING PEOPLE LESS THAN WE PAY. SOMETIMES A CUSTOMER CALLS AND SAYS MANY INCORRECT THINGS AND ALLOWS NO OPPERTUNITY TO RESPOND OR CORRECT THE ***** SOMETIMES CUSTOMER HAS TO BE SPOKEN TO ABRUPTLY OR ***************** UP ON SOMETIMES DEPENDING ON HIS BEHAVIOR OR THE LACK THERE OF.WE ALWAYS DISCLOSE ALL IMPORTANT INFO IN WRITTING BUT NOT EVERYONE READS IT CAREFULLY OR AT ALL JUST AS MANY DO NOT LISTEN TO WHAT HAS BEEN SAID IF THEY EVEN ALLOW ANYONE TO RESPOND TO THERE OBJECTIONS. SOMETIMES A CUSTOMER IS SO OBSEST WITH GIVING US A PIECE OF HIS MIND, HE FAILS TO LISTEN TO A REASONABLE REPLY TO THE QUESTIONS HE RAISED.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  decided to go with another hauler, paid the **** ,except the removal fee, of 70 dollars..and some cert letter thing for 7.38...spoke with some guy named *****....and was told it was in the contract that there was removal fees....i said i would gladly pay the fees , if i was sent a contract with my signature on it...stating there is a fee for the cart removals...and stated , i would be happy to pay the fee for the contract, signed by me , to be mailed to me...instead , *****, refused to send the contract...( because there isnt one)...and said he will present it to the court, when he files against me.....

  Business response

  06/15/2022

  THERE IS A $35.00/ CART TRUCKING *** FOR CART REMOVALS. WE ARE IN THE TRUCKING INDUSTRY AND CHARHE FOR TRICKING WHEN CUSTOMER REQUEST IT. THE ONLY EXCEPTION IS IF OUR TRUCK BREAKS A CART WHILE IN USE, WE DO NOT CHARGE THE CUSTOMER TO REPAIR OR REPLACE THE ***** WHEN CUSTOMERS MOVE OR CHANGE PROVIDER THEY DO SO FOR THERE CONVENIANCE SO THEY ARE RESPONSABLE FOR THE TRUCKING. THAT IS HOW COURTS RULE ON THE MATTER. WHEN A CUSTOMER REFUSES TO PAY FOR THE SERVICE HE HAS REQUESTED WE DO NOT PROVIDE ADDITIONAL SERVICES THAT HE WILL LIKLEY REFUSE TO PAY FOR AS WELL. WE DO SEND A CERT.MAIL RRR TO VERIFY ADRESS THAT IS REQUIRED BY THE ****** THE *** IS BILLED TO CUSTOMER. IF THE CUSTOMER THINKS WE ARE BREAKING A LAW HE SHOULD REPORT IT TO THE ATTY.GENERAL, THEY WILL PUT US IN JAIL FOR A CRIME. WE PLAN TO ADVERTISE FOR DRIVERS TO REMOVE CARTS FOR FREE, PERHAPS THEY WILL WORK FOR FREE AND BY THERE OWN TRUCKS.

  Customer response

  06/17/2022

   
  Complaint: 17312857
  
  I am rejecting this response because: there is nothing stating a ***** cart removal fee per cart...again show me a contract...that has my signature on it .....and i will be happy to resolve this matter..you keep saying that i wont pay for you to send my a contract signed.....and thats perfectly fine....upload it here...signed by me ( its Free) when i see the contract, i will pay for the fee.
  
  Sincerely,
  
  *************************

  Customer response

  07/06/2022

   
   
  Complaint: 17312857
  
  I am rejecting this response because: there is nothing stating a ***** cart removal fee per cart...again show me a contract...that has my signature on it .....and i will be happy to resolve this matter..you keep saying that i wont pay for you to send my a contract signed.....and thats perfectly fine....upload it here...signed by me ( its Free) when i see the contract, i will pay for the fee.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I entered an arrangement with LeBoeuf Rubbish removal. I signed a contract, march 30, 2022 and had made a prior payment of $141.00 (3/28/22) for service. The contract states that the first recycling was to be picked up 4/5/2022 and first waste pick up is 4/7/2022. I placed the trash cans at the top of the driveway, away from the mail box, on the street. The recycling was not picked up at all on 4/5/2022. I called and followed up on 4/6/2022 at 9:05 and was told that the driver marked it as picked up at "9am 4/5/2022" and that the person that I spoke to would follow up with the driver. I hadn't heard anything by 230 and followed up. I spoke to one representative who said that they couldn't pick the recycling up again until 4/19/2022 and that I should just "throw the excess into the trash". They said that they were not able to prorate the service for the missed week and that I wasn't able to resolve the issue by bringing the recycling to them.

  Business response

  05/03/2022

  Business Response /* (1000, 7, 2022/05/02) */ WE EXPLAINED TO CUSTOMER THAT IT MAY HAVE BEEN DRIVER ERROR AND WE WOULD TAKE THE OVERAGE ON THE NEXT SCHEDULED PICKUP AND HE WOULD NOT BE CHARGED FOR OVERAGE AS HE HAD ALREADY PAID THE $4.00 SURCHARGE. IF WE CREDIT THE $4.00 THEN HE WOULD BE CHARGED FOR THE OVERAGE AND THAT FEE IS HIGHER. I SPOKE TO CUSTOMER AND HE IS UNHAPPY. WE BOTH AGREED HE MAY BE HAPPIER WITH ONE OF THE OTHER HAULERS SERVICING THE AREA. WE WILL REMOVE CARTS AND CREDIT SERVICE THAT WAS PREPAID BY HIS CREDIT CARD. A REFUND HAS BEEN SENT TO HIS CREIT CARD. WE WILL NOT CHARGE HIM AN REMOVAL FEES NOR LIQUIDATION FEES. WE ARE NOT A PERMITED TRANSFER STATION AND NOT ALLOWED BY LAW TO TAKE TRASH NOR RECY.AT OUR FACILITY. Consumer Response /* (2000, 9, 2022/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) They provided the resolution after making veiled threats of other fees and retaliation. The contract was ended and the refund provided because the person that had called didn't like having to be accountable for themselves, their business and their company, not because of agreed terms. Anyone reading this would do themselves a favor and never conduct "business" with this company.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been having health issues for the past month and a half. While I was in the hospital for the past week, and I had reported that to them. I get emails saying they are going to take me to court and send the sheriffs to my house. They are very rude people. If you give google, yelp, Facebook etc etc you will see this is a recurring problem with these guys. I paid my bill and canceled service only to be told I signed a contract(which I did not) and would be charged over 400 hundred dollars for canceling 36 months early. They are unprofessional, rude and show no care.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/03/28) */ PAST DUE ACCOUNTS ARE SEND STATEMENTS, LATE FEE WARNING NOTES, AND WARNINGS TO AVOID CANCEL,REMOVE,COURT FEE/SHERIFF FEE WARNINGS AT TIMES DEPENDING ON HOW MANY DAYS PAST DUE THE CONSUMERS ACCT.IS. THIS GIVES THE HOMEOWNER AN OPERTUNITY TO AVOID ADDED FEES. THESE NOTICES ARE SEND BY MACHINE.REGUARDLESS OF ANY ARRANGMENTS BEING MADE BY PHONE CONVERSATION. THE MACHINE DOESN'T SEPARATE GOOD,BAD OR UGLY ONLY OVER 15-30-45-60 DAYS PAST DUE.THE NOTICE IS FOR THE CUSTOMERS BENEFIT SO THEY CAN AVOID FEES IF THEY WISH. IF CUSTOMER DOES NOT PAY OR MAKE A PAYMENT PLAN ARRANGMENTS WOULD BE MADE FOR A MAGESTRATE HEARING TO DETERMIN WHAT SHOULD OR SHOULD NOT HAPPEN. THAT ALSO IS TO ALLOW CONSUMER TO BE HEARD AND TO ARGUE HIS CASE. IN THIS CASE THE HOMEOWNER DOES HAVE A CONTRACT EVEN THOU HE CLAIMS NOT. WE DID NOT CHARGE HIM THE EARLY TERMINATION FEE AT THIS POINT BUT THE MAN HUNG UP ON US BEFORE WE COULD GIVE HIM INFO.THAT WOULD BENEFIT HIM. THEN TELLS THE BBB THAT WE ARE THE RUDE ONES. WE HAVE NO RECORD OF THE CONSUMER TELLING US HE WAS SICK PRIOR TO HIS PHONE CALL INTENDING TO TELL ME OFF THEN HANG UP. WE HAVE TENS OF THOUSANDS OF HAPPY CUSTOMERS AND IF A DOZEN OR SO PEOPLE WRITE A BAD REVIEW IT IS MUCH LESS THAN 1/10TH OF 1%. Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact this man says he did not try to charge me an early termination fee is an outright lie, I have the email that states there is an early termination fee of 421.20. It's just more games from these crooks. Ive spoken with several people people who have had the same horror stories as myself. It is also an outright lie that I did not inform them of me having health issues. I spoke with them on the week of the 13th when they called and informed them of my health issues and told them what was going on with me. If his excuse is it's not in the computer we weren't informed is nothing more than a childish lie to get as much money as he can. When I did call this man was yelling at me and threatening me that he was going to send the sheriff's and take me to court for the past balance of 164.50. To which I had to interrupt his yelling and cursing at me fresh out of medical care to say it's been paid and I want to cancel my service. That's when he got really upset started yelling even more. I did not deserve that and promptly hung up. He called back a few times and I was not going to deal with a unstable person yelling at me for canceling a garbage service. As with the other 100+ negative reviews on google, yelp, Facebook and here. There is a running theme of them doing this. I never signed a contract let alone for 5 years of garbage service. They also put things off on an automated system saying it's not us it's them is is very snakey and unprofessional. Seems they have a way of putting off blame on computers a lot. This is not a satisfactory way of treating people. They are bullies and have zero care for people.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We have used this trash company for years. We canceled our service to switch to a different company. Leboeuf is trying to charge me for barrel pick up fees. I asked for documentation showing that I knew about these fees. The person emailed back and told me he would be taking me to a court magistrate and provide the documents then. I have researched complaints against this company and this same issue has happened to so many people. Rather than trying to resolve this issue with me they are threatening me with a hearing. If this company has documentation proving that i have a contract that states retrieving the barrels would be $35/ barrel they should send that to me before taking me to court.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/03/01) */ WE EXPLAINED THERE IS A CHARGE FOR CART AND DUMPSTER REMOVALS. THOUSANDS OF PEOPLE RETIRE AND MOVE OUT OF STATE AND THE PEOPLE THAT REMOVE THESE CARTS ALL DAY LONG WANT A PAY CHECK AND DO NOT WANT TO BUY THERE OWN TRUCK AND WORK FOR FREE. IT WOULD BE UNFAIR TO LET THIS EXPENSE AFFECT THE BILLS OF THOSE WHO ARE NOT MOVING. ALL RUBBISH COMPANYS CHARGE THESE SAME FEES AND HAVE BEEN DOING SO FOR DECADES. EVERY NOW AND THEN A CUSTOMER ARGUES THE FEE AND WE ARRANGE A MAGESTRATE HEARING SO THEY HAVE A CHANCE TO ARGUE BEFORE A MAGESTRATE WHO WILL DECIDE THE MERITS OF THE CASE. WE WILL ARRANGE A HEARING FOR THIS CUSTOMER. THE CARTS ARE PROVIDED FOR HER CONVENIANCE AND ARE NOW BEING REMOVED FOR HER CONVENIANCE. CUSTOMER IS NOT GOING TO EXCEPT OUR EXPLANATION. Consumer Response /* (3000, 10, 2022/03/15) */ I have asked multiple times for a copy of my signed contract that states i would be charged the fee to pick up my barrels. i have offered to pay the charge when he provides me with that document. He has refused to provide me with that document and instead has threatened me with a date in court. Businesses have signed contracts for this very reason. As for anyone else paying for this charge i paid for my services provided by this company since 2013 and the money that they charge should include the cost for them to pick up their property. Business Response /* (4000, 12, 2022/03/15) */ A SMALL CLAIMS HEARING IS NOT A THREAT, IT IS AN OPERTUNITY FOR THE CUSTOMER TO HAVE A HEARING AND FOR THE MAGESTRATE TO APPLY MASS.STATE LAWS SO THE CUSTOMER GETS THE JUSTICE THEY DESERVE. WE DO NOT CARE TO ARGUE WITH THE CUSTOMER ANY FURTHER WHO CLEARLY THINKS SHE HAS BEEN WRONGED. CUSTOMERS THAT ARE NOT MOVING/RETIREING DO NOT WANT THE COST ADDED TO THERE MONTHLY BILLS FOR THOSE THAT ARE MOVING. IT WOULD BE UNFAIR AND THEY WOULD BE CORRECT. ALL SERVICES HAVE FEES AND THEY ARE PAID BY THOSE REQUESTING THE SERVICE. Consumer Response /* (4200, 14, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I have requested a copy of my contract that states this fee would be charged. If that is provided to me I have already stated I would pay the fees that are being charged. The company is refusing to provide a copy until we go to court. This is the most unprofessional experience I have ever had with a company. I'm making the effort to settle this out of court. The whole point of a contract is to hold the customer to the agreed details in it. Show me the contract. It's a simple request. Business Response /* (4000, 16, 2022/03/21) */ CUSTOMER WANTS COPY OF CONTRACT BUT NEVER ASKED WHAT THE FEE WOULD BE. WHEN CUSTOMER REQUESTED CART REMOVAL IT WAS EXPLAINED THERE WOULD BE A TRUCKING FEE, THEN CONSUMER REFUSED TO PAY. WE HAVE NO REASON TO BELIEVE CUSTOMER WOULD PAY FEE FOR COPY OF CONTACT AND $7.38 CERT,MAIL RETURN RECEIPT REQUESTED. CUSTOMER HAD BEEN MAILED 2 COPYIES OF CONTRACT WHEN SERVICE BEGAN, THEY RETURNED ONE AND KEPT ONE. ADDITIONAL COPIES WILL HAVE A FEE. THE POST OFFICE CHARGES FOR MAIL SERVICE, PERHAPS SOMEONE SHOULD REPORT THEM TO THE BBB. Business Response /* (1000, 18, 2022/03/24) */ ISSUE RESOLVED AND PAID IN FULL.

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