Charles River Movers provides local and long distance moving, packing and storage services. The company also has secured a storage facility located near the Mass. Pike and Rte. 128.

Products & Services

Boxes and packing supplies

Business Details

Location of This Business

71 Felton St, Waltham, MA 02453-4120

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BBB File Opened:

1/1/1976

Years in Business:

Business Started:

1/1/1976

Business Incorporated:

3/24/2015

Accredited Since:

10/30/2007

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Limited Liability Company (LLC)

Number of Employees:

Related Businesses

Middlesex Movers

Hours of Operation

Primary

M:: 7:30 AM - 5:00 PM
T:: 7:30 AM - 5:00 PM
W:: 7:30 AM - 5:00 PM
Th:: 7:30 AM - 5:00 PM
F:: 7:30 AM - 5:00 PM
Sa:: Closed
Su:: Closed

Business Management

Mr. Joe Troy, Owner
Mr. Sean P Troy, Marketing Manager

Contact Information

Principal

Mr. Joe Troy, Owner
Mr. Sean P Troy, Marketing Manager

Customer Contact

Mr. Joe Troy, Owner
Mr. Sean P Troy, Marketing Manager

Additional Contact Information

Fax Numbers

(781) 642-6683
Primary Fax

Phone Numbers

(781) 899-6683
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Industry Tip

BBB Tip: Hiring a mover

Customer Complaints

2 Customer Complaints

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Most Recent Customer Complaint

09/01/2023

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

Obtained quote from piano moving companies in July 2023; chose Charles River Movers (CRM) based on guarantee they had experience and insurance; Arranged move from ******* to ********* on July 16, 2022 I was present for entire move; inspection prior to move did not reveal damage (nothing recorded by mover)Following move, identified crack along piano fallboard and ****** in casing along same edge of piano; crack caused by great force Contacted CRM about damage via email and they said they would consider repair estimate (CRM offered to repair at no cost); no reply from CRM following submission of repair estimate via email in September or 30-day demand letter; they did respond to my ****** review (in the review, they were misleading they did not visit to visualize damage and we did not ask them for refund of move, only for damages)Witness statement - Expert piano repair person recognized crack by improper moving conditions (strapped/wrapped incorrectly)

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Customer Reviews

2 Customer Reviews

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Most Recent Customer Review

Maria F

05/09/2023

We got an estimate for $650 they ended up charging over $1000 and damaged multiple items. They took very long to pack the truck and I really don't think they were trying to be quick nor efficient.They asked me to call them and speak to a specific person. So I called, the owner (I think, idk who he was) was extremely rude and also lied and said he overheard the whole conversation between my bf (he booked the appt) and the guy who booked us, he said my bf said we had more stuff than we first listed, which he did not said. First of all, when we were finding quotes by phone they got us with a good deal that was not real, however they wrote down on the paperwork a much higher estimate and said not to worry that it won't get to that length, but it did and it seemed to properly get to that length of time. Horrible and dishonest company

Charles River Movers, LLC Response

05/10/2023

***** has posted this very similar review every where she can. **** is her boyfriend booked the job. He told us what he had to move. We told him there would be a 2 hour minimum. Another day he told us he had more. We estimated 4 hours. The job took less than 4 hours we were under our estimate. I asked ***** to call and talk us through her dissatisfaction. Her story was so far fetched I apologized and told her there was nothing we could do for her.

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Charles River Movers, LLC

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