ComplaintsforWaylens, Inc.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Waylens 360 camera for my car isn't functioning properly. I am not receiving consistent footage, nor on a daily basis.My plan has expired; However this isn't applicable to this ongoing issue.I have spoken with a Rep. ******** via email. ( Initially there was a contact number, now no number. ******** claims I need to update my data plan. This is a first; I cannot afford to as my hours at work have been reduced. This just recently happened with camera, and plan expired shortly upon purchase)I appreciate your assistance with this matter.Sincerely,*******************

  Business response

  09/12/2022

  Waylens is available through email support only. We eliminated our telephone number along with telephone support March 2020 ( the start of the pandemic). Without an active data plan, ***** will not be able to livestream her camera or receive notifications. The data service is not free, if the customer cannot afford the data plan; the camera will function as a normal Secure350 with out data plan features.

  Customer response

  09/26/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Please, continue to assist me with this matter, as still unresolved.
  
  I am missing footage during the overnight hours. 

  Business response

  09/29/2022

  We provided the customer with the information that is needed and instructions on how to submit the camera log. The customer has yet to send the required information.

  Customer response

  10/03/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Waylens is blatantly being dishonest; I did provide backup screenshots, and was alerted by their Rep. ******** that I need to purchase a data package from Waylens.
  
  My data was fine, until literally just prior to reaching out to Waylens, and your organization.
  
  This is despicable; I had viewed various identical complaints, on your website related to Waylens.
  
  This once again is unacceptable, and needs to be resolved. I had paid over $600.00 for this camera.
  
  Sincerely,
  ******************* 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband purchased a Waylens Camera and had a issue with the camera, he got a return shipping label from the company and never sent the camera in, the camera worked however there was a small issue and he had to have a camera for work and could not actually go without one, so he decided that he could live with the small issue. He filed a complaint with the BBB about the customer service and refusal to assist and got no where. This company obviously is scared to have phone contact with anyone and refuse to have a phone number for contact. All of this has no bearing on my complaint except for their thieving practices and unethical ways of doing business!! My husband offered to pay to have his camera fixed and Waylens send ZERO emails since filing the BBB complaint. So my husband found 2 cameras online to purchase and did! HERE IS THE COMPLAINT....he gets a email showing that his **** PLAN has expired but yet has a renew link, so having purchased the new cameras he was going to renew and discussed it with me. He was thrilled that he found two cameras and was going to add them to the system, however as retaliation from Waylens, we discovered that the data plan was paid for December 18, 2021 for a year had been EXPIRED, this plan was supposed to go to December 22'. The receipt number is 2793-2629. For the love of God we would love to know that we are dealing with adults with moral values and not a thieving company! I dont mind paying as i did, but to sum this up, my brother is a lawyer and he suggested we try to settle this here and if we dont get a fair resolution then we can proceed another way. We are fair and plan on not being ripped off!! All we want is to be able to connect our cameras and pay for the **** plans!! Now that we have two cameras, we really dont need their product support other than providing what we paid for!!! VERY SIMPLE SOLUTION!! ASSIST ME IN CONNECTING MY CAMERAS and ALL IS DONE!! AFTER ALL I PAID FOR IT!! This is really so simple to fix

  Business response

  05/09/2022

  This is the same complaint as from 4/26/22, from ***************************. The customer requested that there be a refund for the data plan. We canceled the data plan and issued a refund. A response was sent from Mr. ********** email today 31 minutes after he sent the inquiry to *********************************** Please see attached email thread for the email from ********************** and our response. Waylens has continued support and communication to all emails sent to us from ********************** or anyone who is assisting him with said matter. 

  Customer response

  05/10/2022

  Looks as though my husband in in correspond BCR with waylens and hopefully will see resolve soon! This is a step in the right direction of communication!

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Waylen secure 360 camera and had a friend that i take care of business matters for buy 5 cameras, after having great success with them, we found out that the company no longer supports the product and gives the run around when trying to communicate with them. My camera quit working and I called the company and was told to take it to several different places to see if they could resolve the problem! When I called WAYLEN back and told them that the locations had told me it needed to be sent back to the manufacturer for repair I then told Waylen this and told that the company no longer supported individuals and only handled fleet business!! However they did debit my account for the $100 annual fee for the service. I have called and had my manager of my business call them repeatedly about this issue and they claim they cannot find a account associated with my email, well i can still log into it, so i know they have the account, THE MONEY WAS WITHDRAWN OUT OF MY BANK ACCOUNT and now i have a company dodging me, wont issue a RA, sold me a camera when they knew they were gonna only do fleets in the future!! They have offered no assistance, no solution, and basically dumped me and how many others after buying this camera for over $500!!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩