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Complaint Details
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Initial Complaint
10/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Aug 8, I paid a fee of $184 to CASPA for my application. I filed a dispute as I had not heard back from the school I applied to while other people were already hearing back. On Oct 7, I heard back from the school and immediately withdrew my dispute and the charge was put back on my card. I had also got an email from ******** saying that I won the case in my favor. I got an email from CASPA on Oct 12 saying I owed them the original $184 plus $25 via money order or I am barred from reapplying. I contacted both Discover and CASPA on Oct 17.From Discover, they verified that the merchant had my funds and that it might be stuck with CASPA's merchant services. They also told me to contact ******** again and reopen the dispute if CASPA was not helpful. From CASPA, they told me that they do no have my funds and I need to send them a money order to have access to the application again. I asked them to escalate the case and have a supervisor call me. I waited until Oct ********************************************************************************* to call their merchant services as Discover thinks that's where the money is stuck. I then got a voicemail today, Oct 25 stating I need to send them a money order.I called Discover back Oct 25 to reopen the dispute so I could repay CASPA via money order and not have to pay them twice. Discover is now saying that they cannot reopen the case and to contact the merchant. Neither CASPA or Discover are hearing me and I need someone else to step in and help me please. I am fine paying CASPA through money order, I just want my original funds back in that case.
Business response
11/05/2024
We received notice from Discover of the chargeback on 10/9/24 and while the applicant claims they didn't get any money returned to them, our finance team confirmed the payment is still owed as of 10/9/24. The applicant reached out to us on 10/12/24, 10/17/24, and 10/24/24 to inquire about this and they were advised every time that $209.00 is owed ($184.00 application fee plus $25.00 for the chargeback.) Once the balance of $209.00 is received, the applicant's application will no longer be on hold.Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A corrupt company that takes your money and does not help you. CASPA is the only service available to apply to Physicians Assistant Programs therefore, you must utilize this service to apply to all PA programs. I have had more issues with them than resolutions. I have had many phone calls, chat conversations, and email conversations with them and they refuse to help me now claiming that it is due to "policy" or because I did not reach out soon enough. I utilized not just their general application service but also their Transcript Entry service because it was recommended to ensure that nothing wrong happened. While they completed the many corrections that were needed to my transcript entry due to the input mistakes they made now more problems have come to light and the help has stopped. Because they failed to help I have wasted money applying to programs that are rejecting me because the information, such as my GPA, is incorrect. The solution they have provided is that I can call programs directly to report the corrections that are needed. This is not a real solution for many reasons. Firstly, I have applied to many programs and am working full-time in a hospital so I do not have the time to cold call them all. Plus because so much faith has been placed in CASPA many programs will not listen to pleas from applicants as they state that they only go off of what CASPA reports for qualifications. I have been forced to trust something that has no regard for its customers and it has become clear to me that they are just another money-hungry company that looks at its customers as numbers rather than people. They are messing with people's lives and futures and they should be forced to take accountability for their actions and review their policies to take into consideration the population that they are serving.Business response
10/24/2022
Applicant ordered optional data entry service which requires review and approval by the applicant prior to being submitted to schools. As part of the review process, applicant contacted customer support in August to report correction requests, which were made at the time of request. Applicant approved the data entry on August 16, 2022 stating coursework was entered correctly. The *** was then calculated per PA program standards and provided to programs on August 17, 2022. Applicant then contacted us on September 13, 2022 to request another correction. Applicant was directed to update schools as once data is provided to schools, they may download this information into their program databases and not receive corrections provided by us at that time, however the correction the applicant requested as also made by us and provided to the programs to which the applicant replied. Even with the corrections, however, the applicant's *** did not meet the minimum prerequisite requirements for science *** posted by most of the programs to which the applicant applied. Applicants are informed prior to applying that they are responsible for ensuring they meet the individual programs' requirements prior to applying.Initial Complaint
05/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Business operates application platform for graduate applications for public health degrees. They had my *** scores for 4.5 months, and the status was marked as completed with *** scores received. However, I discovered that the *** scores were not transmitted to the programs I applied to due to an error in my personal information recorded by ETS, the test administrator. SOPHAS will not offer me a refund for the money I spent on their platform. Again, they had my scores, there was no way for me to tell on their platform that they had not been entered into the system, and they claim they have no way of detecting and addressing such discrepancies in information, even though they actually do. Aggregating this information correctly is this business's job.Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I applied to physicians assistant programs through a company called CASPA. On 7/22/2021 they sent me an email stating that the last part of my application needed to be approved by me before they could submit it to the schools. On 7/23/2021 I approved the final part of the application. CASPA never recognized that I approved anything and did not notify me that the approval was still incomplete so my applications were never sent to the schools I applied to.Customer response
05/10/2022
I have not heard from the business in response to my complaint.Initial Complaint
12/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On November 17th, I completed an application to what was listed as a genetic counseling program through the SOPHAS application service. Later, I was contacted by the school of interest who said that multiple people have mistakenly applied to the wrong program due to the information listed in SOPHAS and advised me to contact the company for a refund. SOPHAS has not had helpful customer **********************, and they will not refund me the application fee due to a non-refundable policy. I understand that I agreed to said policy, but believe that this should not apply in this instance given that it was misinformation from their website that caused the wrong application to be submitted. I have had multiple exchanges with the company, in which they only reiterate their policy without any attempt at resolution.
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