Business ProfileforBob's Discount Furniture
At-a-glance
Customer Reviews
All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location.
Average of 1,423 Customer Reviews
Customer Complaints
1,725 complaints closed in last 3 years
508 complaints closed in last 12 months
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
With over 140 stores throughout 22 states, you’ll find stylish and affordable living room sets, bedroom furniture, mattresses, rugs, dining room sets, and décor to make your house a home. From the moment you walk into a Bob’s Discount Furniture store, or begin to shop online, to the final delivery of your new furniture, we’re here to support you and instill confidence that you’ve made an excellent choice.
Products & Services
Business Details
- Location of This Business
- 135 Memorial Avenue, West Springfield, MA 01089
- Headquarters
- 428 Tolland Tpke, Manchester, CT 06042-1765
- BBB File Opened:
- 3/23/2004
- Years in Business:
- 33
- Business Started:
- 3/30/1991
- Business Incorporated:
- 12/20/2013
- Accredited Since:
- 6/29/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Ms. Nicole Theriault, Manager of Customer Care(Headquarters Contact)
- Mr. Jon Lerud, Store Manager
- Ms. Nicole Theriault, Manager of Customer Care
- Contact Information
Principal
- Ms. Nicole Theriault, Customer Relations Specialist
Customer Contact
- Ms. Nicole Theriault, Customer Relations Specialist
- Mr. Jon Lerud, Store Manager
- Additional Contact Information
Fax Numbers
- (413) 732-1225Other Fax
- (413) 732-1225
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.