ComplaintsforUnited Site Services

Portable Toilets

HeadquartersMulti Location Business

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Initial Complaint
05/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged on my credit card 1145.36 and paid my debt in full on the time of purchase. I then received an bill for an additional 531.45 several months later. I called three or 4 times with the staff and they said they would investigate. I also emailed the company and told them what was happening. They said they would investigate. I NEVER heard back from anyone and yet continued to get threatening emails. I continued to try to communicate with this company and they continued to say "we will investigate it" and I never would. I ended up paying the remaining balance EVEN THOUGH I DIDN'T OWE as I was going to be sent to collections. The fact that I was told over and over and over that I would be taken care of and returned communication and never did is absolutely insane. I want a refund of the $531.52 I paid and want an apology from this company for their lack of communication and threatening emails.
Business response
06/04/2024
Hello,
We have reviewed this case and have had customer service reach out to you to resolve the charges. We apologize for the inconvenience and will make sure this does not happen in the future.
Thank you,
United Site Services
Initial Complaint
01/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our company had hired a contractor to make repairs to our facility. At this time, a portable restroom/porta potty was rented from United Site Services. I have made several attempts to have this equipment picked up by the vendor but haven't had any luck even though I was told on several occasions it would be removed. It's been more then 2 years now. We need this removed asap please.
Business response
01/29/2024
Hello,
We apologize for the delay in responding to your pick-up request. We have picked up the unit referenced. We attempted to reach you but were unable to leave a message.

Thank you
Initial Complaint
10/10/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The business committed to dump our tank every two weeks for a monthly charge of $393.55 each month. That only happens when we have to call them at least ten times, then they lie and say that their records show the tank was dumped. If we never called the tank would never get dumped. It is a health hazard. The tank overflows onto the ground and seeps into the soil. Please contact them and let your records show this
Business response
11/09/2023
Hello,
We have tried to contact this customer multiple times and have not heard back.
Thank you,
United Site Services
Initial Complaint
10/04/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a billing issue. I tried to contact the company by phone and email over 3 months. No answer. No replies. When I did get a person, the company would not answer my questions or explain why two similar services were being charged two different rates. The last invoice before i cancelled the services, contained an overlap of time being billed. My overcharge is $919.74
Business response
11/10/2023
We have spoken to the customer. We have reviewed the complaint and have come to a negotiation to credit the account for a set amount for the difference in prices.
Initial Complaint
09/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction: 7/25/2023 Amount of money Paid: $327.47 (paid in full)United Site Services provided a portable toilet delivered to my summer residence at ***************************************************************************************** Order # ******** Invoice # ******* Contract agreement was portable toilet to be on the property from 7/25/2023 to 8/21/2023. Today is September 13,2023 and portable toilet remains on my property. Through multiple emails and phone calls I have requested the toilet be removed with no response. All I am requesting is that USS come pick up their portable toilet and remove it from my property.
Business response
09/29/2023
The pickup of the unit was completed on 9/15.The delay was due to space constraints on the original pickup date of 8/30. Any additional invoices that were incorrectly processed have been submitted for a refund and will be processed within 7-10 business days.
Initial Complaint
04/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In November 2022 USS charged our credit card and was also issued a check payment which created a duplicate payment for three invoices. Copies of the checks as well as the credit card statement was provided to the customer service department. Follow up calls have been made since November 2022 to receive the overpayment of approx $953. Each phone call to their number the representatives have indicated the refund process would take 6-8 weeks. We are now in April 2023 and their is no refund check received and I have been advised the refund has been approved in Jan 2023. Their common reply is they have an outside company issue the refund checks. We would like our refund back and feel their lack of cooperation in the overpayment and issuing the refund should not take this long (6 months).
Business response
04/17/2023
Juan C***** B sent a refund check for $953.93 to **** on 4/17/23
Initial Complaint
01/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have called to cancel service twice with United Site Services because my need for the porta potties are seasonal and would call back to set up service again once needed. But they have continued to charge my card despite me already canceling service. I will be reaching out to them tomorrow to get this fixed (along with a refund) but it is quite irritating when they confirm to have canceled service with me but still end up charging money for services that I specified I no longer need. I would like them to reach out to me as well because it doesnt seem to be working when I contact them about this problem myself.
Business response
01/13/2023
Evan S******** spoke with ***************** and had a nice conversation. She stated that she was told her refund was in process and was satisfied with that. Evan gave her his cell phone number for future needs.
Customer response
01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
01/05/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Customer ID# *********** We utilized this company for site services on a large construction project. When we were done we called off the equipment as usual and it was picked up. The company continued to bill us for 2 more billing cycles worth of service. We have called now 15 times over the course of the last 60 days. Every time we speak to someone different. The last several times I have been told this is all well documented in the notes and they do not know why we have not gotten our credits. We were charged $733.79 for 11/8/22-12/5/22 and the month prior. They issued a partial refund on 12/20 for approximately $366 but that still leaves charged we were billed for a month and half. They verified the equipment was called off and picked up yet continued to bill. We called it off at the end of September. We have not even had an office on site since the October 1st. We just want our credits as the account is closed.
Business response
01/12/2023
Lonie C**** is issuing the customer a credit on 1.12.23 per the customers complaint.
Customer response
01/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
12/13/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This unit was damaged and the blue liquid leaked onto the property. I asked United to remove the unit and simply deliver a new one and it took them 8 weeks.It was a health hazard.I am glad to pay the November invoice as they finally delivered a new unit but they also want to charge me for two months for a unit that was not usable. This created a health hazard on my property.
Business response
12/21/2022
Chris S spoke to ***************************** on 12.21.22 and offered him a full refund for the 2 months. He is very happy with this resolution.
Initial Complaint
10/18/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In June of 2022, I rented 2 portable restrooms for our wedding business for use from June 17, 2022-July 14, 2022 for $349.90. This included weekly service. After deliverery these units were never serviced in spite of at least twice weekly calls for 4 weeks requesting service. They finally picked them up on July 14, never having serviced them even once during that month. USS agreed to a refund of $318.83 because of their lack of service. Unfortunately, that refund was never processed to my credit card. On August 10, 2022 I contacted USS and spoke with Shyanna P in customer service. She informed me that a letter from my bank testifying that the payment was never received was necessary to process the payment. I obtained that letter and emailed it on 8-10-22. On 8-11-22 I was informed that my refund was approved and that a check would be mailed to me On 8-29-22 I had not received the check yet and called and spoke to William in Customer Service He informed me that the billing department was 6-8 weeks behind in processing refunds. October 6 2022 was 8 weeks from the approval on August 11. As of today's date, October 14, 2022 I still have not received payment. I spoke with Miriam in customer service on 10-7-22, and with Lou M in billing customer service on 10-12-22. Neither has gotten back to me with any updates on the status of the check being issued. All I am asking for is for them to actually mail the refund they originally approved 3 months ago. I have attached my original invoice, the letter from my bank, and the letter request from Shyanna P, which includes my notes from all my contact since then.
Business response
11/30/2022
Better Business Bureau,
We were able to speak with ******** directly to apologize for the inconvenience and hassle. We gave her a number to contact if any further frustrations arise or if she needs any other assistance. We issued a full refund in the form of a check.
Best,

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