ComplaintsforPiquard Building & Remodeling, Inc.
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Doug Piquard to replace windows in my home in September 2021. After completion of the job in November, I noticed one of the panes of glass was broken. It is broken all the way through so the seal is compromised. I notified Doug in November and he told me it was an easy fix. I took a picture of the warranty information on the window sash and texted it to Doug per his request. He told me he would fix it when he replaced my bay window in the spring. he did replace the bay window in the summer of 2022 and acknowledged that he still intended to fix the broken window. he did not fix it. I have contacted him several times since then to schedule a date to fix the window. He has not responded and he has not fixed my window. I did not file a complaint earlier because I was giving him a chance to do the right thing.Business response
06/13/2023
To whom it may concern
The customer is not wrong. I did reach out to the company for this replacement sash but I didn’t follow up as I should have. I will reach out to her today and try to have answers from my supply house by the end of the week.
Customer response
08/09/2024
BBB was contacted by the consumer, she had not seen the business response when the complaint was originally closed. The business did follow through on their promise, the work was completed, and she is happy with the result, and with the business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.