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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The date was 12/31/2023. Ordered two 99 restaurant meals for my husband and me. We ordered two steak tip dinners. One med. rare and another med well. They both were so well done you couldnt break them with your hand. Nobody checked the food before it left the restaurant. It was horrible. At the prices there charging they have a lot of nerve serving that.
Business response
01/03/2024
Dear BBB We replied to the guest via email and also called and had a great conversation with her regarding her food quality. We have refunded her for the order and also added more to the gift card as an apology as well. *************************Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm a team member at the 99 in ****** and a manager named ***** does nothing but **** at ** for small mistakes that he makes daily. Since I've been there he's yelled at me put me down and constantly makes us feel like we did something wrong when he made a mistake like remembering that Ice cream goes with a certain dessert but is too stubborn to admit he was wrong. He makes it a bad experience working there and a poor example of a leader at this restaurant.Business response
12/21/2023
Hi BBB,
Please close this case as this is an employee relation issue!
Initial Complaint
10/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My girlfriend and I got really bad food poisoning from the north ****** ************* location. I wrote a review on ****** maps cause I'm a top level guide. The 99 restaurant company just srugged it off. I spent 78 dollars on dinner for my girlfriend and I. I would like a refund for all the pain and suffering we endured. I was sick for t days, she three. Please help Me get a resolution for this horrible incident.Business response
11/01/2023
We spoke with the guest, issued gift card for compensation and resolved issue.Business response
11/01/2023
We spoke with the guest, issued gift card for compensation and resolved issue.Customer response
11/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Walked into the Falmouth 99 on May 8th, was harassed by a group of one of the servers friends, *******. Sat at a table, decided it was too uncomfortable for ** and got up to leave. Went to leave and was called a "loser" by the bar tender. Completely inappropriate behavior. Asked for a manager, waited almost 20 minutes for ***************** to come to the restaurant floor. Meanwhile a server names ***** was trying to convince to me that a little girl at the bar called me a loser, there was no little girl at the bar... *** was very hostile towards me. Unfortunately ******* was the one to go get the manager for **. I'm not sure what *** the manager was told, but he seems very agitated towards me. I asked to speak privately which we did. I explained what happened, *** only responded with that he has to talk to A and B and that there's always two sides to a story. I then asked for ***'s card stating I'm following up with corporate. *** opened the door the the restaurant very aggressively, said nothing and handed me a card and walked away. To me he was not professional at all. I will never step foot in another 99 after this. I've called the corporate number to no avail.Business response
05/09/2023
We've had a detailed conversation with *********. This report is now closed.Initial Complaint
12/27/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
My friend and I went to the 99 in ***********. We both got orders of boneless wings with 2 burgers. The burgers were wonderful, the wings however were not could you please get us a refund for that? Please and thank youBusiness response
01/05/2023
Hi ********* We are aware that you have spoken with our Guest ******************** and they have gotten you taken care of. We hope to have the opportunity to serve you again soon. Thank youInitial Complaint
08/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We went to the 99 restaurant in Milford. We both got steak tips for a dinner and they were all fatty most of them. I really wanted the chicken Parm but they took it off the menu I was really disappointed. We never complain but I mean it was $70 and we only could eat half of it.Business response
08/29/2022
Good morning,
Left guest a message regarding our procedure on a guest experience. Look forward to hearing back from ***** to gather more information about her visit.
Thank you
Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased Mother's Day promotional eGift at 99Restaurant.com on 5/3/22 (Order # UZZNRG7B6ZX6)On 5/22/22 when ordering on 99Restuarant's website the card did not work. I had to pay $55.38 for online order ***************** on that day because eGift did not work. Calls to Guest Relations, ********* services, and the Restaurant have yet to resolve the issue.Business response
06/15/2022
Guest received email to the email the guest provided. The email was delivered on 5/4/22 and also view by the guest on 5/4/22. There has been activity on the guests account and the funds are still in tact.Customer response
06/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQThe original complaint cited the inability to use gift card due to email link not displaying necessary card/pin #s. When gift card is sent via email there is a link to view card information that link did not work so I was unable to use the card. Apparently a system glitch. 6-17-22
Regards,*******
Business response
06/16/2022
On 5/25/2022 the guest was emailed the card number & pin to ****************** Thank you.Customer response
06/17/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
What should be noted by 99 Restaurants is that the gift card is a Mothers Day promotion and the email link did not work. Email with card #/pin was sent after numerous calls, and waiting for response and because I was unable to use the initial email with link.; Timeframe for resolving the issue was a few days of calls, referrals, and waiting. There has been no apology for this issue and the matter has been met with seemly pretense of not understanding the issue or taking responsibility for selling a gift card that I was unable to use until after complaint.There is no need to respond. I just want this entire complaint noted (99 Restaurants online gift card promotions do not always work). Thank you for your time to read and take corrective actions.*******
Initial Complaint
05/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am having an issue where I am using a certain email address for all of my restaurant receipts.We frequent 99 Restaurants and take advantage of the NCRPAY service they provide to pay our **** on line. It it easy to use. However, an issue has arisen with the email I use for my receipts.There are times when using that email address where the receipt email is considerably delayed to just never arrives. I have checked that email address and had ****** (since it is a Gmail address) for any issues with my mailbox and they state there are none. Therefore, in my mind, there should be no reason for 99 and NCRPAY having an issue sending the email to my gmail address.I have provided a document below detailing my first contact with 99 Restaurants and then the back and forth with 99 handing the issue off to NCRPAY and NCRPAY throwing it back to 99 Restaurants. Neither party seems to want to solve the issue.**************** main address is **************************************************************** in case you need to contact them as well.Business response
05/27/2022
***,
We're happy to look into this further. We need additional information and will reach out to you directly. Thank you.
Customer response
05/27/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
When I brought this complaint initially to 99's attention, they sent me to NCRPAY. NCRPAY bounced me back to 99. Now since I have brought a BBB complaint, 99 wants to be cooperative in solving this issue.
When I feel this issue is well on its way to being solved, then I will accept what happens and close the complaint, but NOT ONE MINUTE BEFORE.
Representatives from 99 Restaurants may contact me via email to get a resolution on this issue rolling.Thank you.
FAQ
Regards,Louis
Business response
05/31/2022
Contacted guest, received voicemail. Left a message. Our IT department cannot assist as this is an NCR issue with their email exchange server, and it is known they have issues with GMAIL addresses. Our IT team has reached out to our rep, however this does not result in immediate resolution.Customer response
06/13/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not consider the issue resolved. The only response I got from 99 Restaurants is that NCRPAY FINALLY acknowledged that they have problems with gmail addresses. They have reached out to NCRPAY for them to resolve the issue.
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