ComplaintsforWestin Annapolis
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
They take my money and provide the most horrific service ..they don’t answer the phone at all it’s impossible to call the hotel… I waited 3 hours and called in 15 times and no one every picked up my call was simply to see if they had a crib on premisis … called mariottt directly and they said yes Ofcourse …. -after a 3 hours drive they tell us no crib and I call concierge and no one answers…. This resort is very dangerous and doesn’t provide accurate service and it’s very dangerous to consumers …. It is 12 am I am with 2 kids and am warning future consumers ….. staff is horrible no one cares they laugh right at you
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.