ComplaintsforCarroll Independent Fuel, LLC
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Good afternoon, I'm ****** ***** and I wanted to voice a concern about the Carroll Fuel gas station located at the street address below. 8710 Liberty Rd, Randallstown, MD 21133 It's very problematic to me that this location was out of gas once again and I think it's an inconvenience for the customers who need it urgently. This has been a recurring issue whenever my mom and I enter the establishment. The employees never greet us and don't even let us know whether or not gas is available before we walk in. I also noticed that the middle aged grey haired African American gentleman with a Jamaican accent covers the morning shift when I start my commute in the 6am hour. He is very rude and never greets me when I walk in. He barely says anything and gives me a very off-putting and blank look. The heavy set Native American gentleman with the glasses does the same thing when the shift is covered in the afternoon and evening. I'd like for the area sales manager of this location to email me with potential corrective actions pertaining to the issues I registered in this complaint. The customer service sucks and there needs to be a shake up with the hiring practices. The employees need better people oriented skills to make the station more vibrant. In an email to me, please describe how these changes will be made moving forward. Thank you, ****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.