ComplaintsforConsumerLink, LLC

• Initial Complaint

  08/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Went to the ER 02/09/23 Integris Baptist Medical Center for a Left Thumb Laceration was seen by Dr. Garrett Nix. The bill was paid by my insurance 04/25/2023 and my portion 05.18.2023. Oklahoma ER Billing has confirmed I do not have a bill and was suppose to notify CONSUMER LINK LLC. But, I continue getting statements for 1,444.00. Please read detail letter I have written and submitted in the uploads along with documentation support.

  Bureau response

  08/14/2023

  Elizabeth ******
  ConsumerLink, LLC 
  **** *** ***** ********* ** *****
  
  
  Dear Elizabeth ******: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/12/2023 and was assigned an ID of *********   
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Esta *****

  **** * ******* ** *** *** ******** ***** ** *****

  Daytime Phone: ###-###-####
  E-mail: *******************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Billing or Collection Issues 

   

  Customer’s Statement of the Problem:
  
  Went to the ER 02/09/23 Integris Baptist Medical Center for a Left Thumb Laceration was seen by Dr. Garrett **** The bill was paid by my insurance 04/25/2023 and my portion 05.18.2023. Oklahoma ER Billing has confirmed I do not have a bill and was suppose to notify CONSUMER LINK LLC. But, I continue getting statements for 1,444.00. Please read detail letter I have written and submitted in the uploads along with documentation support.
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Billing adjustment; Correction to a credit report; No further contact by the business
   

  HIPAA: HIPAA Release was offered and accepted on 8/12/2023.

  Bureau response

  08/14/2023

  Esta *****
  **** * ******* ** *** *** ******** ***** *** *****
  
  
  Dear Esta *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/12/2023 against ConsumerLink, LLC.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  08/21/2023

  Elizabeth ******
  ConsumerLink, LLC 

  **** *** ***** ********** ** *****
  
  
  Dear Elizabeth ******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/12/2023 and was assigned an ID of *********    

  BBB forwarded you a complaint filed by Esta *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Esta *****
  **** * ******* ** *** *** ******** ***** ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  Went to the ER 02/09/23 Integris Baptist Medical Center for a Left Thumb Laceration was seen by Dr. Garrett **** The bill was paid by my insurance 04/25/2023 and my portion 05.18.2023. Oklahoma ER Billing has confirmed I do not have a bill and was suppose to notify CONSUMER LINK LLC. But, I continue getting statements for 1,444.00. Please read detail letter I have written and submitted in the uploads along with documentation support.

   

  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Billing adjustment; Correction to a credit report; No further contact by the business
   

  HIPAA: HIPAA Release was offered and accepted on 8/12/2023.

  
  Additional Comments from Consumer:
  

  Bureau response

  09/08/2023

  Elizabeth ******
  ConsumerLink, LLC
  **** *** ***** ********* ** *****
  
  RE: Final Notice of Complaint
  
  Dear Elizabeth ******:

   

  This message is in regard to a complaint submitted to the BBB about your business on 8/12/2023 by Esta *****.  This complaint was assigned ID *********
  
  

  Why am I receiving a "final notice" letter?

  Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.

   

  How do I take care of this?

   

  Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or

  complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

  
  

  What information will be posted to the website?

  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your

  experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  
  

  What will happen if I do not submit a written response?

  Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

  
  

  What if I've already resolved the matter directly with the customer?

  Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.

   

  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Esta *****
  **** * ******* ** *** *** ******** ***** ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  Went to the ER 02/09/23 Integris Baptist Medical Center for a Left Thumb Laceration was seen by Dr. Garrett **** The bill was paid by my insurance 04/25/2023 and my portion 05.18.2023. Oklahoma ER Billing has confirmed I do not have a bill and was suppose to notify CONSUMER LINK LLC. But, I continue getting statements for 1,444.00. Please read detail letter I have written and submitted in the uploads along with documentation support.
   
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Billing adjustment; Correction to a credit report; No further contact by the business
  HIPAA: HIPAA Release was offered and accepted on 8/12/2023.
  Additional Comments from Consumer:
  

  Bureau response

  09/13/2023

  Elizabeth ******
  ConsumerLink, LLC
  **** *** ***** ********* ** *****
  
  RE: Final Notice of Complaint
  
  Dear Elizabeth ******:

   

  This message is in regard to a complaint submitted to the BBB about your business on 8/12/2023 by Esta *****.  This complaint was assigned ID *********
  
  

  Why am I receiving a "final notice" letter?

  Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.

   

  How do I take care of this?

   

  Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or

  complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

  
  

  What information will be posted to the website?

  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your

  experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  
  

  What will happen if I do not submit a written response?

  Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

  
  

  What if I've already resolved the matter directly with the customer?

  Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.

   

  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  

   

  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Esta *****
  **** * ******* ** *** *** ******** ***** ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Billing or Collection Issues
  
  Customer’s Statement of the Problem:
  Went to the ER 02/09/23 Integris Baptist Medical Center for a Left Thumb Laceration was seen by Dr. Garrett ***. The bill was paid by my insurance 04/25/2023 and my portion 05.18.2023. Oklahoma ER Billing has confirmed I do not have a bill and was suppose to notify CONSUMER LINK LLC. But, I continue getting statements for 1,444.00. Please read detail letter I have written and submitted in the uploads along with documentation support.
   
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Billing adjustment; Correction to a credit report; No further contact by the business
  HIPAA: HIPAA Release was offered and accepted on 8/12/2023.
  Additional Comments from Consumer:
  

  Bureau response

  09/20/2023

  Complaint Handler
  ConsumerLink, LLC 

  **** *** ***** ********* ** *****
  
  
  Dear Complaint Handler:
  
  This message is in regards to a complaint submitted to BBB about your business on 8/12/2023 by Esta *****.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Bureau response

  09/20/2023

  Esta *****
  **** * ******* ** *** *** ******** ***** *** *****
  
  
  Dear Esta *****:
  
  This message is in regard to your complaint submitted on 8/12/2023 against ConsumerLink, LLC.  Your complaint was assigned ID *********
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went to Integris Baptist in OKC on October 30, 2022. I did not have time to bring my insurance information with me as I was in a medical emergency. I received the consumer link correspondence with a statement date of November 18,2022. I called consumer link directly on November 29,2022 at 10:27am and provided my phi information. I was told my account would be placed on hold. I have received no other correspondence since then until I received a phone call from collections on June 2, 2023. I called consumer link on Monday June 5, 2023 at 10:55am to find out why this information was not submitted to Cigna. I asked when it was provided to Cigna and the rep refused to answer. I asked when the information was provided to Oklahoma Emergency Physicians and still could not be answered. I’m assuming because it was never provided. A call to Oklahoma ER phys. Confirmed that the PHI info was requested from consumer link on November 6, November 16 and May 22,2023 yet consumer link still never provided my phi info in order for a claim to be filed. I’ve now been sent to collections in error and need this immediately rectified.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went to the ER at Baptist Integris OKC on 4/18/22. After a 5 minute or less visit from a doctor, a shot, and a prescription I was on my way. Baptist took all of my insurance info; 3 months later I receive a bill in the mail from Consumer Link for $997. I contacted my insurance company, their rep informed me that all charges from the hospital itself had been taken care of, and this $997 charge was from the ER doctor's "physician group" separately and had erroneously not been submitted to them. They took care of it and sent me a statement showing that they discounted the $997 charge to $137.98 and that the $137.98 was THE INSURANCE COMPANY'S RESPONSIBILITY FULLY. They said I owe $0.00 for deductible, $0.00 for copay, $0.00 for coinsurance, and the total cost to me is $0.00. BlueCross BlueShield covers the discounted and reduced $137.98 charge. 3 months later I have received ANOTHER bill from Consumer Link for the exact same 4/18/22 ER visit for the unchanged $997 amount. This is fraudulent, illegal, and if I receive one more bill in the mail, I will be contacting a lawyer.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent a bill from ConsumerLink for emergency room services for my daughter. For some reason they did not bill my insurance. I contacted them and they retook my information to make sure it was accurate and said they would submit another bill to the insurance. Months go by and still nothing happened. I repeated this process multiple times, I did online chats and several phone calls. I even called my insurance company directly and did a 3 way call with a representative from ConsumerLink and had the insurance agent give my information directly to the representative from ConsumerLink to ensure there was absolutely no miscommunication. Again months go by and I am still receiving new bills that are not billing my insurance. Keep in mind I had 2 other medical bills from the same emergency room visit. Both had no issues with my insurance and were promptly paid in full after my insurance covered their part. I am now filing this complaint because I can not even get anyone on the phone or to respond to email or online chat. I also can no longer view my bill online. When I try to put in the same information I have been using it says my account is either locked or can not be found. It then gives me the number to call, but of course nobody answers. I stayed on hold for about 10 minutes until the line just disconnected.

  Business response

  05/20/2022

  Business Response /* (1000, 5, 2022/05/12) */ Hello. We apologize for any inconvenience and/or miscommunication. Attached are our account records. There is no records of any calls coming in or conversations with a representative. Our system automatically logs incoming calls. Our chat option is not live so patients are currently not able to chat with a live rep. We have reached out to our client to see if they have records of emails, calls, or chats. We have also asked them to verify the account balance to see if there are any missing transactions and/or any denials. We will follow up as soon as we have a response. Thank you.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was sent a bill from ConsumerLink on 10/25/21 showing a due date of 11/19/2021. This bill was on behalf of Emergency Physicians of Central Florida for a date of service of 8/16/21, 8/22/21, and 8/25/21. I paid this bill from Consumer Link on 12/17/2021. Now Emergency Physicians of Central Florida has sent me a bill on 4/12/22 for the full amount of my hospital visit and is saying they were NEVER paid and don't even know who ConsumerLink as a company is. They said they have no relation to them and again, have not received any money in regards to my account. I have tried to call consumer link and no one answers the phone as well as sent an email with no response. This company has posed as a collection agency and has taken my money and not paid the medical company who actually deserves the money. I want to know where my money went and why Emergency Physicians of Central Florida is saying they have no relationship with this company nor even know of it.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/20) */ We apologize for the inconvenience. We researched this account in our system and the client's system. The payment that the patient made on 12/17/21 was reported back to our client, Emergency Physicians of Central Florida. We have provided documentation from their system that shows they show a zero balance for all 3 dates of services: 8/16/21, 8/22/21, and 8/25/21. Their billing history on the documents we provided do not show that any statements were sent out on their end. If the patient can provide the bill they received from our client and the phone number the called, we an research this issue further. All of our clients know that we handle their patient billing and we apologize for he confusion the representative caused. Consumer Response /* (2000, 7, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Someone from the company reached out directly and was able to explain the charges. Emergency Physicians of Central Florida still told me they have no idea who the company is but everything has now been settled on my end.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 1/19/22, I took my daughter, ***** **********, to the ER at Integris Baptist Hospital in Oklahoma City, OK. I received a letter from my insurance stating, because the doctor/facility was in my plan I owed 104.71 after the 892.29 discount from the original 997. charge. I then received a bill from Consumer link for the full amount of 997. It also had ***** as the guarantor on the bill and that's incorrect. It is ***** **********, III. After multiple attempts to reach someone on the phone to correct this bill, I became concerned it was a fraudulent company. The phone rings and clicks and nothing. I'm concerned that I cannot reach someone and they will keep trying to collect the incorrect amount from us.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/04/20) */ We apologize for the inconvenience. We did not receive the insurance adjustment from our client. We verified the amount and have posted it to ******* account. A new statement will be mailed out to the address on file. The reason ***** is the guarantor on the account is because she is over 18. When the patient is over 18, the facility places them as the guarantor. This is how our client receives the patient demographic information. Per your request, we will remove ***** as the guarantor and add *** as the new guarantor on the account. Please let us know if you have any questions! Again, we apologize for any confusion and for the inconvenience this has caused. Consumer Response /* (2000, 7, 2022/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention to this matter.

• Initial Complaint

  04/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Indirectly this complaint does involve a health care provider. I was a patient in Pottstown General Hospital in Dec. 2019. A bill for $315 was received from Consumer Link several months later. After speaking with rep from hospital, I was informed nothing was owed to them. Call to Consumer Link was another story. They could/would not tell me who/what the bill was for. I asked for more information and never received it. Nevertheless, I paid the bill with monthly installment payments of $52.50. My last payment was in Nov. 2020. Surprise! Consumer Link sent another bill in Dec. 2020 for $125.00. This bill was paid in installments of $25.00 with the final payment in Nov. 2021. Total bill from Consumer Link = $440. Total payments made: $52.50X7 =$368.90 +$25.00X4 =100 =$468.90 Consumer Link is now charging me for another patient's bill. I have called and asked them to correct their records. To date they have not done so. I also asked for a refund of the over payment. I was informed that I had overpaid in excess of $300. I sent them copies of the paid bill from my insurance carrier, Humana. What do I want from Consumer Link: (1) I want my money back because Humana paid the bill; (2) I want them to correct their records and stop billing me for services provided for another person.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩