Business ProfileforPrometric, LLC

My exam was cancelled due to a hurricane and Prometric emailed me stating that they would send me a confirmation for my new test date after 3-5 business days and not to email or call Prometric. I called today, on day 5, as I have not received any updates and the customer service representative was extremely condescending. As soon as I told her my situation she told me I was supposed to call the testing center- which I was told not to do by the testing center because Prometric handles all exam scheduling. Then she proceeded to huff and puff into the phone while I opted to read her the full email Prometric sent me specifically stating 3-5 business days and PROMETRIC will get back to me and she continued to talk to me like I am stupid. Repeating herself over again telling me it's not their responsibility and I should've called the testing center. I asked her to transfer me to a manager because I did not want to deal with her attitude when I am asking for help and she put me back on the hold line for another 30 minute wait to talk to another regular customer service representative. I hung up and called my testing center, and again was informed that they do not handle the rescheduling and that Prometric is supposed to update me.