ComplaintsforScrhoder Backpack Blower
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Schroder XT-5500 backpack blower with 5-year warranty from ****** on 11/27/2020. Gas tank started leaking and blower would not start in 11/2022. Contacted company through ****** in 11/2022. Was told that model has a known issue with the gas tank and gas tank must be replaced. Said they did not have any replacement tanks in stocks as they no longer sell that blower. Said they would try to source a replacement but no guarantees they could located it. Only other option given was to send me a completely different gas tank where I would have to make 2 holes in the blower frame so it would fit. No service centers anywhere to retrofit and they would not pay to have a small engine shop retrofit the different gas tank. I have not received any replacement gas tank from them - identical and/or retrofitted. I asked to either have my blower replaced with a working blower or to refund the $218.40 that I paid for the blower. ****** also requested the same action from Schroder USA. They recently stopped selling on ****** and have not answered any communication from me or from ******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.