ComplaintsforWyndham Garden Washington DC North

• Initial Complaint

  10/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The hotel doesn’t state on there website there under renovations. Red flag So I check in it’s rather late and the first room I go to is *** smells like mold and is messy I took pictures. I open a window spray disinfectant and try to sleep because the phone in the room doesn’t work . I wake up early and make my complaint they switch me rooms and *** there’s a dirty wash cloth in the shower smh so I call the front desk and make my complaints but now I’m tired of moving rooms and I’m upset because I booked on ******.com I want my money back The beds were horrible and hard The live in guest are noisy loud and not considerate of others but the staff tried there best . My room was not a Wyndham room you could tell this place was maybe a motel or living place for others maybe an apartment complex . Breakfast was ok but only the privilege got to special order a omelette. Back to my room it was moldy and musty and there was a smoke smell to it I couldn’t open the window and I ran out of spray the tub didn’t drain properly and you could tell there was water damage I have pictures let us post them now

  Business response

  11/13/2022

  October 26,2022 
  I am very sorry *** ******** was very unhappy with his stay at the Wyndham Garden Washington DC Area. I spoke with *** ******** on October 6, 2022 and apologize. I asked him if you would like reward point for a free night, dinner in our restaurant next door or a complementary stay and he took the dinner. 
  I check room ***, found that we just painted the room, but our painter did a poor job and the ceiling looked like mold and the room had a smell of paint. I also apologize for the poor housekeeping service rendered in room *** that our housekeeping did. I ask *** ******** if he wanted to move to another room, but he was tired and did not want to move again. I know how frustrating it can be moving once or twice. I call my executive housekeeper and told her to make sure that his room was 100% right. 
  We do not allow long term guest to stay. I have security at the hotel to ensure the safety and keep guest from smoking, partying or making loud disturbances. 
  We meet all Wyndham Garden standard which includes but not limited to our beds which are no more than eight-year-old, ours are around four or five years old and we do replace them as needed. Also, quarterly rotations are conducted. 
  Our Breakfast are complementary to all guest. We do have companies that request and pays for a special breakfast and lunch for their employees staying with us as contained in their contract with us. Unfortunately, this is what *** ******** witnessed in the breakfast area and if he would have asked to have same, we would have obliged. 
  *** ******** paid through a third party (*******) Since he did not pay us directly, we have gone ahead to contact ******* and refund their virtual card so they can in turn issue a full refund to *** ********. 
  Truly Yours 
  Carl S****** 
  General Manager 
  
  

  Customer response

  01/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  ******** Complaint number prior **** ******** Has not yet given me a full refund and I wasn’t offered any free dinner or a free night stay either I’m a woman also and not a man I also booked through ******.com Not ******* They haven’t paid me
  
  Refund; Contact by the business
  
  Regards,
  
  ******** ********
  

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, Hope all is well. I am reaching out because I booked a reservation for a sports team & this hotel was reserved with a code by the event director. When I made the reservation, I reserved roll away beds for each of the rooms so that it would be cost effective. When we arrived, we were told that there were no roll away beds available and the cost of the rooms would be $144.50 per night and I booked 7 rooms at this rate. Due to anticipated inclement weather on July 9th, the games were pushed back and we were anticipating staying an additional night. When I asked about the rates for the additional night and asked again about the roll away beds, the manager (Monika, who was an absolute pleasure and very helpful) , she stated that she could give me a discounted rate for two rooms only at the rate of $79.95. While I appreciate that offer, that offer should have been offered when we arrived since their business did not have roll away beds. I would have been able to cut my rooms down to 3 or 4 rooms with the use of rollaways and have saved between $433.50 - $578 but instead I paid $1,1011.50. That's a big difference in pricing!

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