Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Guru Construction was hired in May 2023 to reshingle our roof after experiencing storm damage. Our insurance approved a new roof and repairs to our custom storm door. Guru Construction removed our storm door to send away for repairs. As of 10/22/2023 our storm door has not been returned/installed. I have made several attempts to resolve this matter with Guru Construction. I have been given several dates to expect to have the door reinstalled and all to no avail.Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Guru construction company to replace the roof and siding of my house in ********* *** Laurel, MD, XXXXX in around 1.5 years. they told me that the roof and siding have 50 years of life. However, now after only 1.5 years, the roof and siding displayed some damage from their project quality (see the photo). I contacted them since mid of July for many times, but they have not fixed the damage for me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.