Business ProfileforVector Security, Inc.

Vector/******** came out early October 2024 to install new system. However, upon arrival, the installer forgot the 2nd panel for the bedroom. It was IMPOSSIBLE to get help from Vector to get someone back out to install the panel in my bedroom. I took it upon myself to call ******** instead...they sent someone out on October 4th. The newly installed bedroom panel went dead shortly after the install. I left for my 7 day cruise on October 5th. When I returned from cruise on October 14th, both panels were blank/dead which left my home unprotected even though the app showed that it was "armed away" leaving me unprotected while the first monitoring charge of $49 was also processed while I was away. I have been trying to call them to cancel service and to come uninstall their malfunctioning equipment. They have been ignoring me and noone has tried calling me back. They have been giving me the absolute runaround and is not responding to any of my calls. I called back on October 17th and the technical support then instructed me to contact ******** directly. At this point, I want them to come to remove this faulty system and cut all ties with this company and go with ***. I also need a refund of the $49 monitoring charge since it was not connected due to their faulty equipment.