ComplaintsforBartenfelder Sanitation Service, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a customer for a little over 2 years now and I can tell you that I have never been so unsatisfied with a service in my life! The amount of times I've had to call in to remind them to pick up my trash is redundant. I live at the end of a court and it's as if they just do not want to walk down that extra 30 seconds to grab the trash from out front of my home. If I am paying for a service I do indeed expect to receive that service! Whenever they forget my trash which is predominantly on Thursdays, there is always an excuse or your service representative will try to blame us and say we did not put the trash out when in reality we leave it out front of our home 24/7. She's even tried to tell me to put my trash cans into MY NEIGHBORS yard! First off that is an unacceptable reply, secondly I don't think my neighbor would like it if I just dropped my trash off in her yard. Today is yet another day of not picking up our trash. This has been going on for almost 2 full years now! Once or twice a month of forgetting my trash on Thursdays is a little inexcusable. Earlier I was told that someone would be out later today, but no one showed up. I called about 5 minutes ago and was told that they would now come out Tomorrow now. I just do not understand how you are charging me as much as I'm being charged when you don't show up half the time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.