ComplaintsforAdventure Park USA
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We recently visited Adventure Park USA for the first time in about 2 years (pre-covid). My son was excited to return, since he enjoyed going before the Covid shutdowns began. He had been savings his points/tickets from the games on his playing cards - hoping to save up for one of the bigger prizes. We brought our 2 Adventure Park USA cards that he had been using previously to collect his points/tickets for prizes. We spent hundreds of dollars throughout multiple visits collecting points by playing games. Upon arrival, we asked if we could check the point balances on our cards and transfer them to one new card. The employee told us that their system had changed in the past 2 years, and we would no longer have access to the funds and points on our 2 'old' cards. The employee also told us that there was no manager we could speak to, but we could call and send a message on Facebook for a resolution. I searched for an email address to no avail. I sent a message on Facebook and was told someone would call me, but it has been 2 weeks with no response. Each time I call Adventure Park USA, I am told someone will call me back to help me. I have not had any resolution for the issue so far.Business response
11/02/2022
Business Response /* (1000, 5, 2022/10/06) */ ** see attached** Consumer Response /* (3000, 7, 2022/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been asking Janine for a copy of all transactions for both cards. I have not yet received any info on dates the card was used, card re-load info, ticket transactions, etc. I will continue to report this until I get proof of all transactions on those two cards. Business Response /* (4000, 9, 2022/10/07) */ Please review the attached additional documentation that you requested. Consumer Response /* (4200, 11, 2022/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'd like to understand how 0 tickets were accumulated on Oct 28, 2017? The games you have listed on the transactions provide a minimum # of tickets per play. It seems very odd that in the entire visit 0 tickets were earned. Also, can you please explain what the green highlighted transaction signifies? Business Response /* (4000, 13, 2022/10/13) */ The detailed transaction record for each Fun Pass shows all money added, games and attractions that were deducted from the Fun Pass, transaction dates, tickets earned and tickets redeemed. There is no record of the denomination that you have stated (hundreds of dollars) being added to either Fun Pass that you provided. Consumer Response /* (4200, 15, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive an answer to my question in regards to the green highlighted section and as to why no tickets were accumulated on a certain Business Response /* (4000, 17, 2022/10/14) */ There is no relevance to the green highlighted area in the information sent. It was a copy paste error. I am not aware of any games that pay out tickets just for playing.Initial Complaint
06/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I visited the Monrovia location on 6/24 and was disappointed with attractions and staff. 80% of the rides outside were unattended and when you finally reached someone it was another 15 min wait. Inside, several attractions were broken or had out of order signs. There were staff members walking around talking to each other instead of assisting customers. When I spoke with the assistant GM, he pretty much said it's family owned and there is nothing they can do. If this is how you treat customers I recommend closing the establishment. I paid $250 dollars for 4 kids and was only able to enjoy 50% of your entertainment. It's absurd to do this to parents and kids and think we should be ok. I am requesting at least 30% refund since I only had 70% enjoyment.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.