Business ProfileforWLR Automotive Group, Inc.

Good morning, On August 27th, 2023 I took my 2021 Honda CRV to the lube center and had my oil changed. The oil was changed and I drove my car from the lube center to my house on the way back to my house, which was less than a mile away from the lube center. I noticed that my car was making some noises I had not heard before. I then let my car sit for about 20 minutes and then went out to drive the car around I heard a metal scrapping noise and I started driving veering to the side of the road. I pulled over and went to check underneath my car and noticed and large metal piece hanging under my vehicle. It was my engine metal protector plate and dangling and held on by one screw. I spent about 15 minutes on the side of the road trying to get the engine metal protector off my car so it would be driveable. I was able to pull off into a parking less than a mile away. I then called AAA and they sent someone to help me get the damaged engine metal protector plate off from underneath my car. I managed to get my car home without any problems, scheduled a maintenance appointment with my Honda dealership, and had to have a new engine metal protector attached underneath my car ed(Aug 30 Merchant name is*** ******* ***** *********** **Merchant category is Automotive Amount is $294.59). I talked with the service technicians at the Honda dealership they said that it was the fault of who did the oil change and that was the lube center. I have all this documented and talked with guys at this lube center and was told it was going to be resolved and I was going reimbursed for the damages to my car. However, this has yet to be resolved and I have not been reimbursed for the damage done to my car at the lube center at **** ****** *** ********* ** ******