Customer ReviewsforWindow Nation, LLC

The windows look great. Three gentlemen came at 8 am and installed 19 windows, done at around 3. They vacuumed around window installation, washed all windows, cleaned outside. It was like they were never here. They put back my awning hardware. They caulked everywhere. We couldn’t be happier with the product and installation.

Horrible. They installed windows that do not blob or close and will not come out to fix. I am a 60 four-year-old woman who lives alone on the ground floor of my building. I have no way to secure my home. They were supposed to call last week to schedule an appointment.They never did

I purchased all new windows last year by from Window Nation. I was informed of lifetime warranty. This past summer I noticed that 1 of my basement window was not capped while the other which is a few feet apart was capped. The uncapped window collects water when it rains therefore has potential for leakage. I contacted Window Nation back in August and reported this issue and have been instructed to send them pictures of the windows which I have done. I was then informed that someone would contact me to schedule appointment to come to look at the window. Needless to say that no one has contacted me to date to schedule an appointment. I have been following up since August every 2-3 weeks and still no resolve. On 10/18/24, I finally requested and spoke with a manager whose name I have written down, however will not mention here, who then informed me that based on the pictures I sent it appears that windows are at different level of my driveway therefore the installers were unable to cap the lower one. I have explained to her that both windows are at the save level of my driveway therefore if they were able to cap one they should have been able to cap the other. She then went to state that she would schedule to have someone out to look at the window and for me to allow two weeks for such. To date, I have not received a call from Window Nation; I called back on 10/30/24, 10/31/24, 11/6/24 to follow up only to be told that someone will contact and as usual no response. In desperation, a week, I even contacted the sales rep in attempt to get some assistance and he too advised me to send a email with my concerns and he would forward it to his supervisor to see what can be done, however once again no feedback. This is not good customer service or business etiquette. I'm so disappointed.

We had a wonderful experience with Window Nation. The sales person was knowledgeable and professional. It was easy to make an appointment with them. The windows are nicely made, the technician was very careful and did a wonderful job securing the job site, installing the windows and cleaning up. I would recommend Window Nation.

We bought windows and in less than 2 years , 2 have to be replaced. The first one was in the summer and this other is also for same reason, gases escaped in window. They want 150 Trip Fee to just have someone look at window then send a tech to replace window. We paid over $8000 for these windows, now more money to check it out. I went to page to make pymt, does not look secure, so their customer service rep said I believe it is secure. Then said I could get a cashier's check to mail. It's crazy that they sold me subpar windows and now want me to pay for a "trip fee". We chose them because of their reputation but boy were we wrong. They are not a good customer service company.

I am writing this to warn people against this company. I called them because I heard them advertise a "buy two/get two" on 99 Rock ***** The sales woman showed up and would not provide a business card. After several requests to just measure the windows and give a price, she refused to leave after two hours and kept insisting on doing presentations. The estimate she gave was not itemized, and she said it was really a "Buy three and sort of get one window discounted". She refused to leave the estimate (it was $70,000) and when I said we need to think about it, she wouldn't leave. If I was elderly, I probably would have felt intimidated and pressured into signing just to get her to leave my home. I was close to calling the police. Never, ever have this company come to your home.

Cannot express the level of frustration that we have experienced while we continue to deal with Window Nation. We called a number of companies to compare quotes. Through HIGH pressure sales, we were convinced that we could make a deposit (to lock in their low same-day quote) and if the final quote came in lower or we decided to go with another company, we would get our deposit back. Before the end of the SAME day that we met with Window Nation and gave them a deposit, we called to inform them that we were going with another company. They still deposited our check and here we are almost a month later and we still haven't gotten our money back. Their cancellation department processed our cancellation almost two weeks after the initial cancellation request. We were assured that we would get our check back within 10 business days. We still haven't gotten our check back. When you try to reach out to get assistance, all you get is automated emails in return. I called again today and was told that our check was just cut three days ago and mailed - coincidentally one day after I had sent yet another email asking where our money was (18 days after we were supposed to have received it). Only received an automated response -no one actually cares about fixing this situation. Our lives are on hold while we wait for this money to be rightfully returned to us. DO NOT support this unethical business. They are money hungry and don't care about their customers.

Everything went smoothly and the new windows are great! The crew was outstanding, I would and will recommend window nation.

I requested an estimate from Window Nation and they sent out a sales representative. The price that was first presented to me was out of my budget and I told the rep as much. The rep called his supervisor in front of me and asked if they could get a better price and the supervisor presented me with a price that was closer to my budget and 3k lower than the previously "Best" price. During this time it was also mentioned to me how little the rep was getting paid to be there and how far the rep had driven for this appointment. This felt very much as if they were attempting to guilt me. However, I told the rep that I would sign the paperwork to "hold" the price but that I would need the night to think about such a large purchase (It is a personal rule of mine I always sleep on a big purchase such as this one) and if they could please check in with me in the morning to confirm my decision. After sleeping on it I realized that it did not sit right with me that when I said no to the first price that suddenly there was a better price available, and I didn't want to move forward with the project. The rep called me as promised the next morning as I told him as much. He started to argue with me that this is just how business works and that I clearly don't understand business and that I must have not been serious about getting windows if I was not accepting their offer and that I wasted his time. I felt insulted and asked him to make sure the project was canceled before hanging up. He immediately called me back and i didn't answer. He then texted me saying all the things he had been saying before about wasting his time and such. Later that afternoon I called Window Nation to report what had happened as I continued to feel upset and unsettled at my treatment after saying no. I eventually spoke with a manager who said they would get back to me in a few days and I haven't heard from them since. All I wanted was assurance that future customers will not be harassed if they say no.

I cannot express enough how terrible my experience with Window Nation has been. Terry *****, the salesperson who sold us on the 18-month no-interest financing option in 2023, completely misrepresented the financing. The contract didn't explicitly lay out the promotional terms, to which I reminded him that it should be included. He just told me to "use this email response as a confirmation" that the promotional terms still apply. Well, it turns out, they do not. What’s worse is the complete lack of follow-up. After realizing I had been misled, I tried to contact Terry for clarification, but they have vanished into thin air. I’ve sent countless emails and I can't even leave a voicemail. This company’s customer service is abysmal, and their ethics are seriously questionable. Save yourself the headache and look for a more trustworthy company. This experience has been nothing short of a disaster. We just filed a complaint through Better Business Bureau (BBB) and are exploring other legal actions.