ComplaintsforMetropolitan Management Group LLC

• Initial Complaint

  05/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have lived at the above address 10/2014 and I have followed all the requirements of the HOA which is maintaining the appearance of the home. Every year since moving in I have hired maintenance services for the power washing and the roof maintenance every Spring. I am a very meticulous individual and enjoy maintaining the minimum arears. To my great surprise I was fined in Spring of 2020, for no apparent reason. I look around and other people's areas are over looked, they never clean up or did anything extra, so therefore I realized this was a personal attack and I ignored the fine. Later in the year Dec 2021 I received a legal claim and I personally went to the Metropolitan Management Office to resolve the issue, at two locations, first it was at the Glen Burnie location, I was turned away. I went to the location in Colombia, and I was turned away and given a phone number to Call Lindsay *******, well I have made several calls and emails, and no response. I Hired an Attorney, Ms Neuman, she tried calling Ms ******* and sent emails and there was no response. Then when I email Ms *******, she tells me she cannot get hold of my Attorney who was also stonewalling, she was not enquiring, or working on my case, so what I did was sent a forceful email, threatening to contact Metropolitan Headquarters, or the Better Business and this is when we started hearing from Ms *******. What I have found is that the billing of my account was in disarray, they keep adding fees stating they did not receive my payment from June 2021 to Dec 2021. then eventually in November 2021 the checks were posted to the ledger. Today is May 2022 and those checks posted to my ledger is yet to be deposited to the bank for payment, those checks are still in limbo. Metropolitan Management need to be Audited for mis management. I am asking that my account be cleared of all charges and going forward I will make payments with Money Orders. The Attorney billed me $1,400.00 for stonewalling doing nothing

  Business response

  06/07/2022

  Business Response /* (1000, 15, 2022/06/07) */ ********************************************************************************************************************* We are in receipt of this notice, however, the names of those individuals that are listed do not belong to our organization. We do have a GLen Burnie office, however, we don't show record of this complaint, and we do not have a Columbia location. Additionally, we have no one employed at our firm name Lindsay *******, or nor have we ever received notice from the attorney Ms. ******. It appears that perhaps this homeowner initially visited our offices in Glen Burnie and was advised that perhaps she was not one of our residents and is confusing our firm with one of a similar name. The property address does belong to our office as listed, however, we have no record of any of the information provided for visits etc. and can not assist any further on the matter without more information related to her complaint. Consumer Response /* (3000, 24, 2022/07/29) */ ***Document Attached*** Hello, I had sent these two files earlier to substantiate the fact the business is denying I am a client. Please see attachment. Thanks Business Response /* (4000, 28, 2022/08/16) */ We have reviewed the attached documents and concerns presented from the owner again. Our initial response is accurate as our office does not have a Columbia location, nor any employees that are named in their complaint. Upon further review from the attached information, this account has been turned over to the Association's legal counsel for collection of fees, and in accordance with the association's collection policy. The access to financial information is blocked for any accounts in collections in accordance with established retainer agreements between our association's and their counsel. We have reviewed with the Collection firm Nagle and Zaller who does operate a Columbia office, and determined that the owner is a current file in their office, and that the owner has retained legal counsel to deal with their account. We are unable to attach status reports due to various debt collection practices, however, we have confirmed that the owner has been actively communicated with on a routine basis by the attorney's office. The fine that was applied to the owners account was one of many unbiased fines applied to various homes, for architectural walkthrough notices completed that year, and was done in accordance with the Maryland HOA Act requirements. We did note three(3) notices sent for the initial violation stemming over a period of nine(9) months before the fine was applied. Additionally, more than six(6) late notices were generated requesting payment of any past due balance on the owners account prior to the account being turned over for collections. The concerns that have been presented have been answered to the best of our ability related to the complaint. Additional issues with service should be directed to the Collections firm accordingly as we have had no interaction with the owner since it's turn over to collections. Consumer Response /* (4200, 37, 2022/08/24) */ ***Document Attached*** Hello Ma'am, I have attached maintenance Correspondence I received from Glen Burnie dated July 11, 2022. This is just to show how egregious their behavior is in denying they I am not a client. Consumer Response /* (3000, 38, 2022/08/24) */ ***Document Attached*** Business Response /* (4000, 40, 2022/08/24) */ As identified in the recent response we submitted, we have agreed and located information that this owner is one of record after reviewing information they supplied. However, all financial records are not in this office or with our firm. Additionally, all concerns with staff interaction does not pertain to our office or staff members of our firm, they are related to the collections firm that maintains her financial records. All of the complaints are related to financial records and the request to satisfy the consumer was to adjust financial records. We are unable to do so, as indicated in all of our prior correspondence due to legal agreements with the collection agency and the association. As a current person who resides in one of our managed communities, the owner continues to receive information related to the commnunity, and operational items not related to their account or balances, which is exhibited in the attached mailing referenced. At this time, our office has no access to financial records, no ability to negotiate financial information, and has no ability to communicate any financial settlements or other information to the consumer. Additionally, we were advised by the collection agent, that the owner has also retained legal counsel to represent her in regards to financial matters, therefor appropriately all matters for resolution should be exercised through her retained counsel and the collection agency counsel accordingly. Our office has no authority or ability to settle disputes or issues that are being presented by the consumer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩