80 Customer Reviews
Review from Esmirna P
1 star11/06/2024
I feel totally scammed. We returned an instrument at the end of June beginning of July 2023 at the time their system was down and I was given a hand receipt. I also settled some charges because my card had changed and they never changed to the new card. This was done as we were PCS (military family) out of Virginia. Fas forward I received a bill for over $900 almost 2 yrs later! To my address in Arizona. When I called the billing department Ricardo the customer service guy called one store to see if the instrument could be located (they could not). I was then instructed by the gentleman to call the stores and see if it could be located because he didn’t have time…so now they loose the instrument and it’s up to me to locate it or pay them?! He said once they find it they can call him…gave me his name and extension #**** UnrealReview from Joanna O
1 star10/16/2024
The absolute worst company I used to order saxophone reeds for my son. Initially I ordered 2 reeds, one for alto and the second one for tenor saxophone. I paid for one day shipping, didn’t receive the items until 4 days later. I also received a wrong reed, clarinet. I called the company they promised they would send me the correct reed as soon as possible, again I didn’t receive the item until 5 days later. I was shocked when they charged my account for the replacement reed. I understand one is $41 but they were the ones who messed up the order in the first place. After I called they sent me a UPS label and promised a refund. Today, 7 days later after UPS delivered the item they told me they still cannot mark the item as received so the refund cannot be issued, and to check back with them in a few days. Be aware and do not use this company to save yourself the unnecessary expense and hassle.Review from Ben K
1 star10/01/2024
Music and Art allow my 12 year old daughter to upgrade her violin without my knowledge. Music and Art then stop charging my credit card on file, I never received an invoice or statement and they sent my unpaid charges that they stop charging to a creditor. After numerous calls trying to resolve the issues no one would ever call me back and they kept charging late fees even thought I was trying to resolve the issue with no response on their end. I finally decide to go into the brick and mortar store to pay of the violin rental in full and the staff that was working was unable to look up my account maintain the violin or take payment. I called them again after this experience, did not receive a call back and continue to receive bills from their creditor. This business lacks integrity, does not attempt to have any customer courtesy, and appears to deliberately try not to resolve issues.Review from David P
1 star09/30/2024
this company are a bunch of con artist... story is to long to tell horrible customer service and they stole money from me. They admit to it on the phone but say there's nothing they can do but do a claim even though they see the way my money was stolen. Please do business elsewhere. Don't believe me call their customer service line and see how long it takes just to get a hold of someone.Review from Carla L
1 star08/13/2024
They will charge your card months after quitting taking lessons. Then say you didn't pay for a lesson. Waiting for my refund. This company is very dishonest and would not recommendReview from Jesy B
1 star07/12/2024
This company is horrible and should be avoided. I tried to pay off a violin and was told one amount. When I called back to pay, they upped it by over $300. Claimed a manager would call, they never did. I called back and they said a manager had called. They hadn't. Total thieves. Absolutely no concern for their customers.Review from Regena B
1 star06/11/2024
WARNING!!! Management and staff at the Music and arts store in Leesburg va and the corporation in Maryland va are LIARS and THIEFS. A one star rating is generous, this is how bad customer service is. I would never recommend this company to anyone and will never do business with this company again. When you pay in store and are told by management your account is paid in full. Corporate call you and tell you still owe. You find out the the record keeping in the store is different than corporate records. In addition the store payment months remaining compared to the company payments remaining are different numbers. The monthly amount applied to your instrument in the store as you are told is higher than the amount in corporate records thus corporate is showing that you owe more. Nothing is transparent and nothing make sense. You just keep paying and paying and paying and the lies are perpetually.Review from Tanya M
1 star06/07/2024
They will charge you for an instrument that was returned to the school. They do not check on returned instruments to schools and will not acknowledge that you returned the instrument.Review from Mariam Y
1 star05/31/2024
Very bad customer service in the Quioccasin Road, Richmond, VA branch. They have told different price than my bills now, and I have try to return but they have refused. Not honest you can't trust staff there. Don't go you will regret.Review from Karen S
1 star05/11/2024
zero stars, returned my child's rental violin in Jan of 2022, paying my $40 bill in full. I am still being billed over 2 years later and have gotten no reply to multiple letters. zero customer service!
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