ComplaintsforZ57, Inc.
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I own my Domain ************************** purchased from ******* approximately 20 years ago. I took my domain to Z57 to and paid Z57 a monthly fee approximately 20 years ago. Since then the price has doubled. I have always owned my domain, but recently Z57 has been trying to take total control of my Domain, probably to make sure to make it difficult to leave Z57 and/or charge me a fee to get my Domain back that I already pay ******* an Annual fee for. I have had control of my Domain for years, but Z57 shut my website down because I did not give them control. They still took out the auto payment for the Month of January 2024, even though the site has been down since late December 2023. I have moved my Domain to another Real Estate website company and need Z57 to refund me January's payment for zero services provided. Loss of business is a whole other story. Thank you for your assistance!Business response
01/30/2024
Customer purchased Z57 services October 1, 2005. Customer received multiple outreaches via email and phone with directions on how to update website settings to avoid interruptions in service and did not respond. Customer's January 2024 payment has been refunded.Customer response
01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.