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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hey, last year my truck a 1988 ***** ****** was being worked on and the mechanic that was working on it just supposedly went on vacation and left my truck unfinished. I then got the truck towed to a *** **** were one representative referred me to Capital Transmission and said I needed a new transmission. I brought my truck to Capital Transmission and let them know I need a new transmission. They said they would check the truck before acknowledging it needs a transmission. After diagnosing the truck they said that it was a few things wrong with the engine they said they could fix those issues for $500. After that they told me the engine is no good and I should get a new engine, I got a new engine for about $2,400. Then they said there is something with the Transmission which would be $1,400. These issues took place over about 3 1/2 months each and during I was told that they have the part, they were working on it, the truck was fixed, andI will have it to you on this day and the truck was never fixed. I drove it one day they were ready to give it back saying it was fixed and it was not the truck broke down on me 3 times. I was lucky to return to the shop. The hood of my truck was damaged and did not want to close properly.Customer response
03/01/2022
Hey my name is ***********************************, I would like to resolve my complaint ********.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.