128 Customer Reviews
Review from RG S
5 stars09/23/2024
Excellent work, and even better customer service! I recommend ***************************************** without reservation.
Thompson Creek Window Company Response
09/24/2024
Dear ** ******,
Thank you for the kind words and kudos that you shared with the Thompson Creek Team!
It is always most gratifying to hear that we exceeded a valuable customer's expectations and fulfilled our mission of inspiring customers to feel "House Proud".
Your offer of a recommendation means the world to us! As a family owned company and a smaller player in the home-improvement space, word of mouth and advocacy by our clients is the key to our continued success.
Thank you again for choosing Thompson Creek.
If I can ever be of assistance to you in any way, please feel free to contact me at the email address provided in the body of this email.
Warmest Regards,
*****
***** R. ******
Director, Customer Success
**********************
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Review from Orman G
5 stars09/20/2024
The workers were on time and very professional. They answered the questions that we had and overall the work was done to our expectation. I would recommend Thompson Creek Window Company to anyone. Also Ms. ******* Thompson was a pleasure to work with. She kept us up-to-date on the timing of the project from the beginning to the end.Thompson Creek Window Company Response
09/23/2024
Dear Mr. ******************** you for taking a bit of your valuable time to share your kind words and kudos with the Thompson Creek Team!
It is always very gratifying to hear that we have exceeded our customer's expectations and have fulfilled our stated mission of helping our clients feel "House Proud"!!
I also appreciate your call-out of Chant'e, she is a highly polished and accomplished customer service professional and we are very proud to have her as part of our team.
Thank you once again for choosing Thompson Creek and please let me know if I can ever be of service to you in any way. My contact email is reflected below in the body of this email.
Warmest Regards,
*****
***** R. ******
Director, Customer Success
**********************
****************************************************************************************************
Review from Paul J
5 stars09/12/2024
I really had a wonderful experience with the quality of work performed by Thompson Creek Window Company. Everyone from the sales person, project manager, installer, and my contact person **** ******** were all spectacular. There were no hick-**** and everything went according to schedule. One of the best experiences I've had in a very long time. I feel Thompson Creek Window Company earned my respect during this entire process. I would recommend this company to anyone looking for fair pricing, a quality product, and great customer service.Thompson Creek Window Company Response
09/13/2024
Dear ****************,
Thank you so very kindly for taking a bit of your valuable time to share your kudos with the team here at Thompson Creek!
Your praise and validation mean the world to us and it is always so gratifying to hear that we have fulfilled our mission or creating "House Proud Customers"!
I will definitely share your kind words with ****! She cares deeply for her customers and always carries tremendous positivity and energy into everything that she does!
Thank you once again for Choosing Thompson Creek and if there is ever any way that I might be of assistance to you, please don't hesitate to contact me at the email address provided here.
Warmest Regards,
*****
**************************
Director, Customer Success
**********************
******************************************************
Review from Kathryn Y
5 stars09/11/2024
I was very pleased with the work done replacing my windows. Taz and ***** arrived promptly, checked out all the windows and began working. The work was done quickly. Afterwards, Taz walked me around looking at the windows and showing me how to operate the windows. The cleanup was very good. I would recommend this company.Thompson Creek Window Company Response
09/13/2024
Dear **************,
On behalf of everyone at Thompson Creek Window Company, I would like to express my appreciation for your kind words and for spending some of your valuable time sharing them!
At Thompson Creek, we strive to deliver a 5 Star experience to every client and to make each customer feel like a member of the ***************************************** Family.
It is always nice to hear that we have fulfilled our mission of helping homeowners to feel House Proud!
Thank you once again for choosing Thompson Creek for your home-improvement needs.
If I can ever be of any assistance to you, feel free to contact me at the email address contained within the body of this message.
Warmest Regards,
*****
**************************
Director, Customer Success
**********************
******************************************************
Review from Tom R
5 stars09/11/2024
In a word, I would classify Thompson Creek warranty and post-sale customer-centric service as OUTSTANDING!Having had a small French door installed and warranted- yeah right from a big box store, there is frankly no comparison between the two.In short, the big box store didnt stand behind anything. They simply stated that we needed to contact the installer- have a nice day goodbye!With Thompson Creek however, we had a large 12-foot French door combination unit installed. The installation crew was very professional throughout the entire installation process, and we were incredibly pleased with the outcome.Unfortunately, we rarely use this door, but five years after installation, we did find two minor leaks. With just one call to Thompson Creek, they scheduled an immediate service call. To be honest, I totally was shocked by this level of response! Unlike our experience with the big box store service, Thompson Creek was not adversarial in their approach, and the onsite tech Norm was incredibly professional and thorough throughout his diagnosis of the issue. At the time of the visit, I was unable to replicate the leaks, but the tech could see where it had been leaking previously. Within the time span of ~45 minutes, Thompson Creek offered what I considered to be an unbelievable solution to quickly resolve the leaking issue, by having the questionable components replaced @ zero cost to us! Im sorry, but to me that is an incredible 6 Star warranty that clearly says it all about the companys DNA/culture. In the end, Thompson Creek is clearly not the low-cost alternative, but it is for the aforementioned reason that we looked to Thompson Creek to replace our thirty-five windows, so their customer-centric culture does have an ROI associated with it!Thompson Creek Window Company Response
09/12/2024
Dear ****************,
There is nothing more gratifying for me and my team to hear than when one of our valued customers provides us with affirmation that we have fulfilled our "House Proud" mission!
At Thompson Creek, we strive to provide a 5 Star experience to each and every one of our customers and to build a trusting relationship that will stand the test of time.
Thank you for taking sine of your valuable time to share your experience and express your satisfaction for a job well done, your feedback means the world to us!
If there is ever any way that I can be of additional service to you, please do not hesitate to reach out to me directly.
Thank you once again for choosing Thompson Creek for your home-improvement needs and Welcome to the Family!
Warmest Regards,
*****
**************************
Director, Customer Success
**********************
******************************************************
Review from Irene K
5 stars08/27/2024
Great customer service, great instillation, good follow up and ******* is wonderful.Review from ANDRE M
5 stars08/08/2024
High quality products and great staff to work with. They did two jobs and very happy with both.Thompson Creek Window Company Response
09/12/2024
Dear ********************,
Thank you for taking a moment of your valuable time to share your kudos with our team!
There is nothing more gratifying for us than to receive validation from our customers that we have fulfilled our House Proud mission!
We appreciate you choosing Thompson Creek for your home improvement needs and we extend to you a warm welcome to the family!
Best Regards,
*****
**************************
Director, Customer Success
**********************
******************************************************
Review from Stephen D
5 stars08/07/2024
The technicians installing our doors were courteous and amazing.They did not leave the job until it was completely to our satisfaction and any concerns or questions answered. We also have been so pleased with Chant"e Thompson as coordinator. She was always willing to answer questions and so friendly with a smile in her voice.Also thanks to **** for giving us all the information for selections and then to ***** for stopping by to check on things during installation.We are so happy with Thompson Creek. We alread had windows and gutters so we are thrilled.Review from FTCD
1 star07/23/2024
0 Stars!Short Story: Find another contractor Long Story:*20 MAY- *** with estimator for installation of 3 doors and made down payment using our joint checking account.*22 MAY- **** installation appt for 11JUN.*7JUN- Received contract. Spoke with "Customer Success Coordinator" and told them that we would be using our Home Equity Line of credit to settle the balance and NOT our joint checking account.******- Took off work and rearranged house for installation. No one showed up. Called every customer service phone number available. No answer. Later that evening, TC called saying there was "a computer virus" and would call to reschedule within 72 hours.*18JUN- (A WEEK LATER) TC called to reschedule installation for 27JUN.*27JUN- Installation date. Spoke with "Customer Success Coordinator" again and indicated we would have a check for the account balance from our Home Equity Line of Credit AND NOT our Joint Checking Account.******- Later that evening noticed a gap in the seal on one of the doors. Called to have it rectified. *28JUN- TC came to check the faulty door installation and rescheduled for 23JUL or sooner for door replacement or repair.*29JUN- WITHOUT AUTHORIZATION AND BEFORE WORK WAS COMPLETED, account balance withdrawn from our Joint Checking account. Had to scramble to prevent overdraft charges.*7JUL- No updates since 29JUN. TC requests to submit a review, which I did - listing the issues up to this point (which was evidently ignored). We continue to pump AC into the great outdoors through the gap in our door. *11JUL- TC leaves message to post a ****** Review.*23JUL- TC returns to "repair" the door and after it still has a gap.I am done. Will have to repair myself or hire another contractor.Review from Shyam A
1 star07/18/2024
If i could give these guys a negative number i would. Their windows are not cheap and 1 month into the install the windows are sticking, do not lock and the tech was filing away pieces. I wont even start with the install debacles (plural). And to top it off i get a message to get my feedback. The call back number says they work Monday to Friday until 5. At 4:30 the message suggests they are gone for the day. This is a Mickey ***** operation. Either spend more and get a better quality windows or better yet, spend less and it may still be an improvement. Run don't walk from these guys!!Thompson Creek Window Company Response
07/23/2024
Dear Sir or Madam,
Thank you for allowing Thompson Creek to address this complaint.
Below, you will note the correspondence that has been sent to the customer.
We stand ready and willing to assist with any remaining concerns and will do so promptly upon notice.
I'm reaching out to address the concerns you've raised regarding your window service.
Firstly, please be assured that we stand firmly behind the quality of our windows and the warranties we offer to our valued customers. ***************************************** is committed to addressing any manufacturing defects or installation issues promptly and professionally.
During our recent visit to your home on 7/16,our Project Manager identified an issue with the tilt latch on your window. The latch was longer than standard specifications indicate and thus affecting the operation of the window sash. The latch was adjusted to reduce its length and prevent it from catching on the window frame. This adjustment does not compromise the window's integrity or its functionality. However, if you believe the issue persists or was not properly resolved, we are more than willing to schedule a follow-up appointment to perform another assessment.
Regarding your concerns pursuant to our hours of operation, please note that although our service phones close at 4:00 pm, our team continues working until 5:00 pm. I have discussed this discrepancy with my supervisor, who is in contact with the marketing department to update the prompt and ensure that accurate information is provided to our customers. Thank you for bringing this to our attention.
Lastly, on behalf of Thompson Creek, I sincerely apologize for any inconvenience caused by the multiple installation issues that you have experienced. Your feedback is invaluable to us and will be used to enhance our processes and improve our service delivery going forward.
Customer Review Rating
Average of 128 Customer Reviews
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