ComplaintsforNationwide Kia

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 16Dec2023 I dropped off my 2014 (red) Kia Soul to 22 W Timonium Rd Kia repair center where I had a check engine light on with a code P1326, the car was in 'limp' mode and barely drive-able. I also visibly showed the repair representative because I have my own OBDI II scanner and took picture of the code on my scanner with my cell phone. They said that despite seeing that P1326 code their (Kia's) own mechanics still have to run diagnostics with their (Kia's) diagnostic tools. I understood but also informed them that I spoke with Kia Corporate and they said that there was a recall on my vehicle which Kia Corporate as part of settlement will cover 15 years or 150,000 miles on a car engine under Kia warranty 'SC200'. (NOTE: The check engine code P1326 caused by a known oil leak issue is all part of the recall.) On 19Dec2023 I was told that my vehicle was ready. The mechanic told me that they noticed the car was almost empty on OIL which is preposterous because I get my OIL changed every 3,000 miles and I was only 1,200 miles into my last OIL CHANGE. But they Kia representative said that they only charged me to fill up the oil and that they supposedly changed the 'SENSOR ASSY-KNOCK' free of charge. I questioned the repair representative ON THE SPOT!!! Because to change that part requires extensive work. He said its quick for them because they do it all the time. When I left the vehicle had NO check engine light be was still driving the exact same (Limp Mode). I cannot get the vehicle to get up to 50 mph and with my foot all the way on the floor it sputters down to 30 mph and shuts off. Upon investigation I was LIED to, the 'SENSOR ASSY-KNOCK' was NOT CHANGED. They only cleared the check engine light, put oil in it and gave me back my vehicle. I want my car fixed CORRECTLY FREE OF CHARGE or I WILL SEEK Legal actions because of ***** associated with a known product defect that is HAZARDOUS TO LIFE.

  Business response

  01/29/2024

  Customer did come in and we did verify code...Replaced Knock Sensor and performed Bearing Clearance Test per Kia guidelines...because vehicle was 2.5 quarts low on oil and customer stated he recently had an oil change, we have to start an oil consumption test per Kia guidelines in which customer needs to return after 1000 miles...it is a 3 step process in which if the vehicle consumes more than the acceptable amount of oil by Kia standards an engine replacement will be recommended through Kia warranty...regrettably this does not come free of charge...if the customer is still having drivability issues they are free to return for Nationwide to re-diagnose free of charge as after Knock Sensor replacement his drivability issues should of gone away...we will re-scan for codes to see the cause...we will also verify that the knock sensor was replaced on the original visit 

  Business response

  02/01/2024

  Mr. ******

  Talked to tech and he informs me knock sensor is underneath the intake manifold. The charge was not for replacing the knock sensor(done under warranty) but the oil change to start an oil consumption test. As far as still having drivability issues yes I would need for you to bring the vehicle back in. I would re-scan for codes as well as verify the knock sensor was installed. This would be of no charge to you. Tech stated that P1326 was the only code present at the time so if the same code is present it could be a faulty knock sensor from stock (which we have seen) which we would replace under parts warranty again at no cost to you. If it is a different code then we will have to address that at that time. We don't really know unless we have the vehicle here but the initial diagnosis will be of no cost. When you bring the vehicle in, I will have you sit with my Service Manager and the entire process will be explained from A - Z. I hope you accept this proposal so we can move forward and get the vehicle running as it should

  Thank you

   

  Customer response

  02/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 30, 2022, I paid a $1000 refundable deposit to Nationwide Kia in Timonium for a 2023 Kia Forte LXS. After almost a month, I purchased a different car and contacted the dealer to refund the deposit. It's been 9 days and they haven't refunded me the $1000 deposit. I am requesting that they refund the $1000 back to my credit card.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my vehicle off on the 27th after making an appointment. I was given the wrong drop off address and had to pay for an extra tow to the correct service location. Then I got there and was told twice it would only take 3 hours and cost a total of $510 just for a diagnosis. I stayed in the area for 4 hours for them to finish the simple diagnosis and was told after asking the status that the technician wouldn't even be back from vacation for a week. So I waited 4 hours for nothing. Idk why the even let me make an appointment if it wasn't gonna be worked on for a week. It's been a week and a half now. I call about 10 times everyday and not once have I actually been connected to someone in the *********************** The other departments can't get me a corporate number or any assistance. I'm without my car which is my only source of income. No one has helped me at all. But I'm sure when my vehicle is done and it's time to pay they'll have no issue contacting me. I would never use this location again for anything. I currently have no idea how I'm going to pay any of my bills without my car. What a great way to start off 2023.

  Business response

  01/09/2023

  SERVICE ADVISOR ***** SPOKE WITH THE CUSTOMER LAST WEEK. CUSTOMER PAID DIAG FEE AND RECEIVED ESTIMATE TO TAKE TO HIS INSURANCE COMPANY FOR COVERAGE. CUSTOMER HAS ADVISOR ******* PERSONEL CELL PHONE NUMBER FOR FUTURE COORESPONDENCE. MULTIPLE ISSUES WITH VEHICLE CAUSED BY BAD FUEL BEING PUT IN VEHICLE.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  1/2/2023 purchase date of my vehicle. I already had approved financing with my credit union but Nationwide Kia refused to give me the buyer's order/ purchase order for my financing with credit union. Their practice is that in order to get a buyer's order... back up financing must take place. I had this car ordered in August 2022 and had financing by November 2022. So I felt strongly compelled after putting down my $500 for the order. I released my Equifax report after being told they would directly go to Kia financing. After an hour of waiting, call me to find out... I have 6 hard inquiries. I received notification via email from Credit Karma. Then they tried TransUnion but my report was frozen. When I called to ask them to reverse the pulls the manager was rude. I informed him that I would have appreciated the information that the first bank did not approve me with a 685 making $55k+ a year for a $30k car so that I could go back to my credit union the next day and just give them a check. I requested my 5 other pulls be taken off. He refused.

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/04) */ Ms Walker did order a Seltos, and we notified her when it arrived. Upon her arrival to the dealership, she was given the option of signing a finance contract through one of our banks. She chose to do that, allowing her to take delivery of the vehicle that same day, with the understanding that she would bring us a check for the full amount the following day. We extended the courtesy of holding the signed finance contract to give her the opportunity to explore her own financing option. Her credit was locked. She chose to unlock her credit, allowing us to secure and provide financing options for her. i pulled her credit after she signed the credit application and proceeded to secure a finance loan for her. I was able to secure a loan through one of our banks. I did contact 4 lenders in my efforts, the first 3 did not approve her for the loan based on credit history and debt ratio. I spoke to her on Tuesday 1/3/23 and went over the process with her. At which time she made multiple accusations and threats. She did ask me to remove the inquiries from her credit. I reminded her that she asked me to secure a loan for her so she could take the vehicle that day, the inquiries were a result of securing financing, and that I had no way to remove them and no reason to as she did inquire about an auto loan. I wish her the best moving forward.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased three brand new cars off the lot ( Kia) and with every single car the check engine light has come on after 2 to 3 years. I had a Kia Rio then I had a 2016 Kia soul and a 2019 Kia soul currently. When the check engine light comes on it says that the catalytic converter needs to be replaced I find it hard to believe that a brand new car would need a $2,000 piece replaced after 2 years. Every time I have to get a new car because I'm not going to be able to afford to pay for a piece that expensive and then have to continue to replace things after that. I work for a gas station and do not have the money to continue to buy new cars and every time having my monthly payment increase. Kia claims to have a 10-year warranty but then when you bring up issues they make it difficult to fix or find some kind of way to get out of assisting. I am loyal to brands and I am disheartened that I can find no help with this. I want very much to keep my Kia but I can't afford these problems every couple of years on brand new cars that shouldn't have these type of issues.

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/07/06) */ VERTOR WAS REPLACED UNDER WARRANTY AT NO COST TO CUSTOMER. VEHICLE 43 MONTHS IN SERWE ONLY HAVE RECORDS OF 1 VEHICLE PURCHASED 11/18 AT OUR DEALERSHIP. CUSTOMER HAS 1 MAINTENANCE VISIT 12/19 AT WHICH TIME STATRTER WAS REPLACED. THIS VISIT IN QUESTION CATALYTIC CONVICE WITH OVER 78K IN MILES AND CUSTOMER HAS SPENT A TOTAL OF $163.16 ON VEHICLE AT DEALERSHIP. DEALERSHIP HAS MET ALL OBLIGATIONS. WOULD RECOMMEND CUSTOMER TO CONTACT KIA CONSUMER AFFAIRS FOR FURTHER ASSISTANCE.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle from this dealer on March 17, 2022 and we have not received our permanent tags or vehicle title. Our tags are now expired and we cannot drive the vehicle because our tags are out-of-date. I have repeatedly attempted to contact the dealer but they will not respond.

  Business response

  09/01/2022

  Business Response /* (1000, 13, 2022/07/25) */ CUSTOMER SHOULD HAVE EVERYTHING HE NEEDS Consumer Response /* (2000, 15, 2022/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a brand new car from them Saturday. Monday the check engine light came on. I left two messages for their service department. They have yet to call me back. When I called the first time the operator said there was a note in the system that the service department was not even authorized to service my vehicle because it was a plug in hybrid. It's odd that they advertise a lot of service benefits for buying a car from them (free loaner cars, free car washes, free vehicle pick up) but they don't advertise the fact that they don't service all the cars they sell or even bother to call their customers back when something goes wrong with the car. I paid $900 for some Appearance and Protection Plan. They should refund that amount for the poor service they have provided me

  Business response

  07/17/2022

  Business Response /* (1000, 5, 2022/06/15) */ Contact Name and Title: Brandon ******** Contact Phone: 4105611000 Contact Email: infiniti@nationwidemotors.net I think there's been some sort of misunderstanding. Of course we service the vehicles we sell. We will reach out to the customer immediately and get them taken care of.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The USB Port in my Kia Telluride is not working properly. The Nationwide Kia Service Center had my car for several days and did nothing to correct the problem and took little interest in wanting to correct the problem.

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/02) */ Vehicle was at the dealership for 1 day...problem was diagnosed and could not duplicate the problem...tech used known good phone cord and had no interruption in service...contacted Kia technical which knows of this intermittent issue and suggested reset of system which was done...will contact customer and offer to reset system again and explain our communication with Kia Consumer Response /* (3000, 7, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unfortunate response as within less than 10 minutes of retrieving my vehicle from the service center and returning home, the problem was still evident. I was informed by the Kia Service Center that they are aware of this issue and there is no fix for it. I was told that I should use the Bluetooth feature. This is truly unacceptable and does not allow me to use CarPlay, which is needed and should be fully functional.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩