ComplaintsforH&K Plumbing
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Complaint Details
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Initial Complaint
10/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The H&K pluming co. were hired by **** ****** warantey to investigae and fix the pipe leaking in the master bedroom shower, the H &K technisons came to my house , they opened the celling of the kitchen and messed it and left, they said in their diagnostic report that the don’t have access to fix the leaking, the home owner has to find the access and they will fix it. I am requesting them to pay us for fix the kitchen selling that they messed it without any reason.Business response
10/16/2023
Hi, so as this was done through a warranty company we can only go as far as they allow us. We did cut a hole for diagnostic reasons and found where the leak was coming from. However, there is duct work there and a finished ceiling that the homeowner asked us not to cut into and we obliged. The customer would need to make access per the warranty company for us to fix the problem. As more companies would have to get involved for this problem to be remedied. HVAC and a general contractor may have to be involved to create access. We are unfortunately only able to go as far as the warranty company allows us to from our contract. If the customer is denied or told to make access or cover any non covered costs we can only go on the warranty company's approval. This would be a matter the customer should take up with the warranty company. I have included the duct work blocking the line and also the finished ceiling.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.