ComplaintsforTaylor Made Deep Creek Vacations

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented Sm'oars during 12/24-12/26/2021 for my vacations. They didn't check the Vacations home before we arrive at 12/24 4pm. The Gas Grill wasn't work at Patio and one Showerhead was broken in Bathroom next to kitchen before we arrive. They didn't repair the showerhead before we arrive. I called the Deep Creek Vacation home office for request service on 12/25 and they told me that they have one maintenance guy on Christmas day so they can't send maintenance guy to repair the Gas Grill and showerhead but they didn't notify me in advance about they will have one maintenance guy on Christmas day for emergency situation. I paid $672.13 but it is not worth it. They didn't notify me that we have to turn main valve for water when we arrive. I didn't know that we have to turn on main valve for water until we turn on water. They didn't mention about turn on main valve when we arrive at Deep Creek vacation home by email in advance or direction paper at refrigator. We don't know how to turn on main valve for water. I requested to Manager to call or email me twice but no reply at email or call back from Supervisor. I spoke w/ one man on 12/25 morning at 9:10am to requested to repair service and ask supervisor to call me but no call from supervisor after it. The people were very unfriendly and rude that who answered on the phone. The smoke detectors are very sensitive that you can't cook bacon in kitchen since smoke detector is making sounds. They don't have pot lids for all pots so nothing to cover foods in pots. They mentioned they have two queen beds and two full fulton beds but they have only two queen beds and one fulton bed. It is different from explanation in their website and it showed two full fulton beds at their website but there was one full fulton bed when we arrive. I don't want to go to Deep Creek Vacation homes again in future. It is not worth for how much I am paying for vacation homes.

  Business response

  02/15/2022

  Business Response /* (1000, 8, 2022/01/24) */ *** ***** **** emailed after she had departed that the grill was not working correctly and one of the shower heads were broken. We do email guests in their arrival email, with the keyless entry code, that if they need our assistance during the stay to reach out and we can send maintenance over. We reached out immediately and apologized and offered a refund of $125 for the inconveniences encountered. She accepted and signed off on our refund agreement.

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