ComplaintsforHome Properties Solutions, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/15/23 I spoke with Bree Montgomery w/Home Properties Solutions, a lead generation company. I'm a new loan officer trying to grow my business. I asked Bree several questions about the process, lead quality, and their commitment regarding turnover timing of lead registration forms. A fast follow through is paramount to lead conversion success. I should've known something wasn't right when she rushed me, but she offered a time sensitive discount so I took it. Bree outright lied to me. I asked a lot of questions and she had great answers. She said: 1. I would get exclusive leads 2. Lead forms were not forced. In other words, people could view homes without filling out a form - so no incentive to feign interest. 3. She said I'd receive the leads as soon as the customer filled out the registration form, or within seconds. 4. She gave specific results for the last 6 months in areas I purchased that aren't even close to reality (ex: one area generated 17 leads - 11 became purchase transactions and 2 became refi transactions There is no contract and nothing in writing other than my notes and the results log I've kept. Of the 16 leads I received from 12/15/22 to 1/9/23: -1 was wrong number, 5 gave false addresses, 7 never answered or returned call/email, one was a duplicate lead - of the 7 that spoke to me, 6 either didn't remember filling out a form or filled it out 2 weeks or more prior. One already found a loan officer, one isn't even in Texas anymore, one was thoroughly confused, one said someone else must have filled out the form because he did not and they're not even looking for a house. Two claim interest but can't do anything now - both came in within minutes of my first complaint to the company. They refuse my refund request. I can provide multiple emails where Bree claims that the buyers are lying and/or Bree doesn't know why they say the forms are 2 wks + old. I want to keep this from happening to others, and I want my refund of $998.Business response
02/07/2023
I am very sorry to hear that you are not happy with the program. A lot of new loan officers do not understand how lead generation companies work. Above everything, no lead generation company is selling you a dream. You are going to get tons of leads that are not workable, for multiple reasons but if you are doing your follow up on your end, you will close deals. We have been in business for several years and work with thousands of successful Realtors/Loan Officers in the US. All calls are recorded and the sales rep did not oversell the program. She specifically said, "It is a numbers game... and most lead generation companies need at least 90 days to pay for themselves."
We are a lead provider. We provide real-time leads. While we filter them, we do not vet them. All leads are user submitted on a site geared solely towards purchasing real estate and have indicated a desire to do so. All leads are made aware on the site as well as via email that they will be contacted about purchasing property. As stated in the complaint, in the client's own words they are a, "new loan officer" Unfortunately, it appears as though the client's lack of experience was their largest stumbling block. Had they reached out to Member Services prior to submitting this complaint, we would have been happy to work with them on best practices from folks who have converted our leads. The client is now offline and will never be charged again. We wish them the best of luck in this new career.
Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I continue to get unsolicited emails that violate the CANSPAM act as there is no unsubscribe link or other required information in the email. I've asked to be removed from their email list multiple times but continue to receive spam emails and no response.Initial Complaint
06/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Constantly, they email me from different emails. i continue to tell them i am not interested and they keep emailing me, they have even called me when i told them i wasnt interested. I don't why they keep emailing me, even when asking them to remove me from their email list...Business response
07/07/2022
Business Response /* (1000, 8, 2022/07/05) */ I am not sure who he requested to stop emailing him but we have an internal system that does not allow emails to go through when added to the Do Not Email List. We have not received any requests via email or phone. Regardless, I will ensure that he is added to our "Do Not Email List" Consumer Response /* (2000, 10, 2022/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Here are the following people that have emailed and I've asked to be removed from the emails. I'm not sure if they are posing as your company or not since emails vary slightly: ********************************************************************************************************************************************************************************************************************************************************* Here is the email l get every time: Hello, My name is **** and I am with Home Property Solutions. I am reaching out to you because we are looking for one loan officer to work with our home buyer referrals. We only work with one loan officer per county, in all fifty states. We list all the conventional, luxury and resale properties directly from your MLS. We never force information out of anyone in order to view properties. We have the buyer reach out to you directly instead of you cold calling and dealing with tire kickers. We generate on average 15-20 referrals every month that are only sent to only ONE loan officer. I would love to take a couple of minutes of your time to go over all the information with you in full to see if it is something you have an interest in. We work with you on a month to month basis with no contracts and no cancellation fees. I look forward to hearing from you :) **** **** National Account Assistant Direct Line-(240)-437-3964
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.