ComplaintsforKLR Real Estate, Inc.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In July, I received a late (LEGAL) WARNING notice for my homeowner dues. The notice was dated for 07/20. At the time of the notice a total of 110$ was due. My next pay date in August, I made a payment of 160$ to the HOA on their website. The payment was "ACCEPTED" and presented to my account on 08/18/2022. At some point after KIMBERLY ****** accepted my payment, she forwarded my account. to a third-party collections agency who is now attempting to serve me court papers and place a LEIN on my home! I disputed the claim online with the 3rd party agency twice. They kept calling. The finally sent me an email and I responded and stated that I did not owe the bill because my payment was submitted and accepted back in August. I called the third-party agency, and they told me that Kimberly ****** did not report my payment and that I now owe the legal fees, late fees and interest fees. I made an additional payment of 379$ on 10/25 to the third-party agency which is ridiculous. I did not owe the balance of 379$. They are getting over and taking advantage of ppl by attempting to place liens on their homes! Kimberly is a horrible, very unprofessional manager. There is so much more going on in this community but yet she is more worried about late homeowners' payments that was paid! This is HARRASMENT-a big inconvenience, stressing and yet another HARDSHIP for me. Now I may have to obtain a lawyer in order to defend something that is evident! I do not owe the bill/balance! Please see the attachments.

  Business response

  12/21/2022

  Business Response /* (1000, 9, 2022/11/21) */ Please update the contact information for our company: KLR Real Estate, Inc. *** Old Court Road *********** ** XXXXX (XXX) XXX-XXXX ****@klrrealestate.com Business Response /* (1000, 11, 2022/11/21) */ ***Document Attached*** Please note that this is a homeowners association (Sandtown-Winchester Square HOA). KLR Real Estate Inc. is not the responsible party. The HOA has covenants that addresses payments, late fees, and collections. The account history is attached, and shows repeated late and legal notices for this property owner. After 90 days delinquency, an account can be forwarded to an attorney or collections agency. At that time, legal fees will be incurred. The homeowner paid the HOA fee online after the account was sent to collections. Once she received a notice from the collections agency, she could have contacted our office to dispute the issue. We could have come to some resolution, since the account was paid. At this point, our office will reach out to the homeowner directly. Consumer Response /* (3000, 13, 2022/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did Reach out to the third party collector. They never Responded to my calls. In turn they sent another notice via email. In that email reply, I made mention of the online dispute and stated that I would be seeking assistance because they were overcharging me. Late fees are imposed for a reason. The bill had been previously paid in advance. Once the balance was exhausted then it became late and there was an oversight on the balance. Even after it was paid KLR never reported the payment to the collection company and they continued to charge me late fees which is unacceptable/unfair! KLR could have reached out to me as well as the property management company as a concern for me as a resident. Business Response /* (4000, 15, 2022/11/28) */ Once an account is sent to collections, our office does not communicate with the homeowner until the account is paid in full and returned back to our office from the collections agency. Our office does not monitor the account while it is in collections because all payments should go to the collections agency. However, the homeowner should contact us, if there is an error or major dispute. This issue could have been resolved with one phone call by the homeowner to our office. At this point, we have sent a written notice to the homeowner to resolve this matter and have no further comments or actions, because this is a collections and legal matter.

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