ComplaintsforExclusive Motorcars LLC

• Initial Complaint

  06/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been attempting to communicate with the management team at Exclusive MotorCars by email asking to help me understand why I have not yet been able to have access to my vehicle. Today, Thursday, June 9, marks the 5th week without a car and without any formal communication from them. Below is the latest email sent to the management team, owners, and finance manager: 'Good morning, Hope you are well. Manager J****** and I have been in communication in attempts to answer questions I had about my recent car loan account to provide counsel and solutions. Earlier this morning, I left a voicemail on Manager J******'s office phone messaging system (703-********) in hopes that we can schedule a meeting. I would like to have an opportunity to discuss the retail installment sale contract- simple finance charge (with arbitration provision) document signed on 4/30/2022, communication concerns with the Exclusive Motorcars team, and ask for council on how to be supported during this process regarding these concerns. Unfortunately, my attempts at communicating with the Exclusive Motorcars team have been unsuccessful, which is partly why I am reaching out to *****. My email communication has been ignored and not addressed for more than 2 weeks. Zero of my concerns have been addressed. Before we meet, I am hoping I can provide further context as to the main problems and continuing issues I am experiencing. Since 4/30/22, I have not had access to the vehicle in contract. It has never once been in my possession. On 4/30/22, I was told by the salesperson that the car needed to remain at the dealership because there was a plan to take care or fix a scratch on the left side of the car and that the car would be ready by Monday, May 2, 22. During this month, I have been consistently asking them for updates. I learned that the mandatory inspections were not initiated until the 'purchase' of the car which was not communicated with me on or before 4/30/22. Since then, o

  

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/14) */ customer's issues have all been addressed

• Initial Complaint

  06/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  5/19/2022- Communication with Joshua **** -Went to look at the truck. Was suppose to meet with another associate that I was dealing with about another **** but communication wasn't good so I didn't want to do business with her. -They told me if I brought the truck today the inspection will start Friday 5/20/2022 ( stated in text message) -Went to see the truck. I was already finance with another bank, made it clear to Joshua and Rodney that I was working on my credit and didn't want my credit pulled anymore. He promised me my credit would only be pulled one time. , I let them try a bank only if my credits pulled one time. They talk me into financing with one of their banks for lower interests rate. Went in the back to finalize paper work and Kyle seems mad I didn't want to add additional packages to the truck I brought. It was around 9pm and was rushing to get out of the office. 5/20/2022 - Started to get notifications that my credit was being pulled. I reached out to Josh ( Stated in text messages) stated he was out sick and he would see what' going on. Rodney called me and in so many word informed me that i should just disputed it. Told me he didn't sent it another bank did. Stated the truck didn't go through the exception, 5/23/2022- -I reached out to Joshua in text about my concerns about me buying the truck and the main reason of me buying the truck Thursday was I was promised that It would go in to inspection asap. I expressed my concerns and how I wasn't happy. - He then called me and explained to me that the truck did go into inspection and they were waiting on an part. I asked question about was the part on back order ect. To get a time about when I should expect the truck. Stated the service manager was late because of a family management. 5:15 pm stated the manager never came in. I asked about the touch up of the paint " told me it wasn't painted but it will happen before we get it." 5/24/2022- More on attachment

  

  Business response

  06/14/2022

  Business Response /* (1000, 5, 2022/06/14) */ customer's issue has all been addressed Consumer Response /* (3000, 12, 2022/07/05) */ ***Document Attached*** I did drop the truck off and they fixed some of the stuff. But the hesitation I was told was common. I talked to Chris and told him it wasn't and he insisted it was. The truck continues to hesitate and as of today it has hesitated and now the engine light is on. I have only had the truck for 2 weeks. I was unable to respond because the passing of my niece. Business Response /* (4000, 14, 2022/07/11) */ This customer issue has already been addressed

• Initial Complaint

  03/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I put down a $6k deposit and it does not reflect on the loan nor the purchase price agreement. Where did my $6k go to ? I've been trying to reach a manager for weeks and no one will contact me back.

  

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/28) */ this as been resolved with the customer adn sent her paprwork showing her the $6k

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The car was purchased on March 3rd 2022, it is a Dodge Challenger SRT Hellcat with 44000 miles, it was purchased sight unseen. I was told the car was "Show Condition" before they dropped it off I spoke with the financial manager and was told that it came with an extended warrentee and I told him I do not want an extended warrentee and do not want to pay for anything extra, he said the car was on its way and the paperwork states it has the warrentee, he said to sign the paperwork and he will mail me the updated paperwork, today is the 24th and still no updated paperwork, I have been calling almost every day and was told he was busy and he would call me back which he never did. They dropped off the car at 8:30 at night, there are no street lights in my neighborhood and the car was completely filthy so I did not see any of the problems with this "Show quality" car. The next morning I went out and looked at the car and seen several dents in the car, approximately 3 on the passenger side and 2 on the driver side, and all4 rims are scratched, I called but nothing. Iwent to start it and it was dead, I charged the battery and 2 days latter it would not start again, I looked at the battery and it was the original from 2016 so I has to pay 200$ for a new battery. I was told the car was inspected but there is no paperwork or stickers on the car so I called again. The following day I took it to my mechanic to get it inspected but he could not perform the inspection because I did not have the paperwork stating that I owned the car but he looked the car over and found the rotors and break shoes worn down to the point it would not pass, he told me the exhaust needed to be replaced because every joint is leaking, when you start the car you can hear it rattling. The car for parts alone without the labor was 1200$ for the breaks and rotors and another 1000$ for the exhaust. So your talking over 3000$ to get a real inspection. The radio has a bad connection and cuts out every 30 sec.

  

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/25) */ we will reach out to customer and try to amen and assist customer on matter

• Initial Complaint

  03/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had questions: about the financial paperwork that was done. There seems to be a discrepancy in the #s. I told them & signed a paper stating that I would not pay more than $8000 for the car & told them that I would not pay more than the 3-year exclusive care warranty (since it was "mandatory" that I get one, even though we informed them that we would most likely not use seeing how it is about 46 miles from us). $8000..00 + 499. 00 processing fee + 40.00 license fees + 140.00 title feesn+ 3000.00 that I was charged for a 3-year warranty that clearly states $689.00 cost. (see pic below) even the 5-year is only $998.00- this is false advertising & is an FTC reportable item- along with MD Attorney General reportable item + 689.64 taxes (based off of $11494) $12,368.64 - 2500.00 that I put down $ 9686.64 - 2311.00 the overpaid amount that was put into my contract for the warranty cost $ 7557.64 should have been the amount financed. Or if you want to state the $10,057.64 (8000=car + 499=processing + 40=license + 140 title+ 689.64 taxes+ 689 price of warranty) prior to my down pmt as amt financed- but- the amt for taxes is incorrect also being 6% based off of amt of sale. - 2,500.00 down payment $ 7557.64 paperwork stating: $12863.64 financed in one area, $11,494.00 financed in one area $12,863.64 financed in one area. Not to mention the warranty paperwork says deductible is $100.00 on one form and on another form it says $250. We sat there for approximately 4 hrs for the paperwork. Being a cancer patient I am easily fatigued, but, there are many discrepancies with the numbers here that should not be. Told the finance company was capital one and that is what I had placed on my insurance policy when updating my vehicle at approx 5:30 PM. But you told me it was State Dept federal credit union. This is totally different than what was on the paper that I signed originally that was the promised terms; however, is on the paperwork that you gave me- I am missing paperwork.

  

  Business response

  03/22/2022

  Business Response /* (1000, 10, 2022/03/21) */ We have cancelled the wrranty as requested and refund should get to customer in 3 to 4 weeks Consumer Response /* (3000, 12, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did NOT address why I placed the complaint->I had questions: about the financial paperwork that was done. There seems to be a discrepancy in the #s. I told them & signed a paper stating that I would not pay more than $8000 for the car & told them that I would not pay more than the 3-year exclusive care warranty (since it was "mandatory" that I get one, even though we informed them that we would most likely not use seeing how it is about 46 miles from us). $8000..00 + 499. 00 processing fee + 40.00 license fees + 140.00 title fees+ 3000.00 that I was charged for a 3-year warranty that clearly states $689.00 cost. (see pic that was included in email and complaint) even the 5-year is only $998.00- this is false advertising & is an FTC reportable item- along with MD Attorney General reportable (was reported to the state) item + 689.64 taxes (based off of $11494) $12,368.64 - 2500.00 that I put down $ 9686.64 - 2311.00 the overpaid amount that was put into my contract for the warranty cost $ 7557.64 should have been the amount financed. Or if you want to state the $10,057.64 (8000=car + 499=processing + 40=license + 140 title+ 689.64 taxes+ 689 price of warranty) prior to my down pmt as amt financed- but- the amt for taxes is incorrect also being 6% based off of amt of sale. - 2,500.00 down payment $ 7557.64 paperwork stating: $12863.64 financed in one area, $11,494.00 financed in one area $12,863.64 financed in one area. Not to mention the warranty paperwork says deductible is $100.00 on one form and on another form it says $250. We sat there for approximately 4 hrs. for the paperwork. Being a cancer patient I am easily fatigued, but, there are many discrepancies with the numbers here that should not be. Told the finance company was *********** and that is what I had placed on my insurance policy when updating my vehicle at approx. 5:30 PM. But you told me it was *******************************. This is totally different than what was on the paper that I signed originally that was the promised terms; however, is on the paperwork that you gave me- I am missing paperwork. ALSO-NEW- They took almost two weeks to let the MVA know that plates were going to be transferred- making it look as if I dropped the insurance on the previous car without reason and NEEDS to be Addressed WITH MVA NOW.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I brought a car from Exclusive Motorcars in Oct / 2021 ... they sold the car to me with no title in there hand never had a title In Dec 2021 the car went down for there lack of car during inspection ... I got it fixed for 2300 all while having paper tags on the car ... they couldn't find my title so I ended up getting a new car ... but I didn't own the car and wanted my 2300 back so I said ok I'll keep the car he said bring 1500 in and I'll give you 4500 towards the c as I picked it up a week later now he is telling me I owe him 500 the salesman even knows the price we all agreed on Now he said he not giving my 2300 back because he messed up on number and I feel I should have my 2300 back for my car specially if I didn't own it

  

  Business response

  03/22/2022

  Business Response /* (1000, 11, 2022/03/16) */ we have done what customer requested and they will receive their refunds

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2014 X6 July 3,2021. 2 days after purchase my check engine light came on and they claim they fixed it & it came back on after driving away from the dealership . Took it to the BMW dealer it was the catalytic converter which was warranty so it was no cost but I was also informed I have a whole in the fuel line which cost 1100. Which they never fixed as well. Very unprofessional and uncooperative.

  

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/21) */ We will be helping the customer fix her car. She dropped her car off with us on 1/20/2022 and we put her in a rental car. We are waiting on parts to arrive to fix her car.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩