Customer ReviewsforTheralogix LLC

I was referred to Theralogix supplements for kidney stones. I placed more order online with a discount code. The order arrived quickly. It is an auto-refill but I chose that option. After seeing the complaints here, they seem customer service related. I had no issues and would think cancelling auto-refill online is easy as a click. If anything changes I will update my review.

Hi ****, Thank you for sharing your experience with us! I'm glad to hear that your order arrived quickly and that you didnt encounter any issues with our auto-refill option. We strive to make managing your subscriptions as straightforward as possible, and Im pleased that it has been a smooth process for you so far.If you ever have any questions or need assistance with your account or orders, please dont hesitate to reach out. Your feedback is valuable to us, and we appreciate you keeping us updated.Thank you for choosing Theralogix!

Please delete my review on Aug. 12th. I contacted them and it was a case of miscommunication. My problem was handled very well by customer service. The only excuse I have is I am old and not feeling well!

Thank you for your message and for updating us on the situation. We appreciate your understanding and are glad the miscommunication was resolved by our customer service team. Your satisfaction is important to us. If you need assistance in the future or have further feedback, please don't hesitate to contact us. Wishing you a swift recovery. Take care!

Extremely disappointed with the customer service side of this product. I’ve been taking the theralogix prenatal vitamins for the duration of my pregnancy. I’m 9 months pregnant and due in days. I was excited to see that theralogix also offers a postnatal supplement and so of course I ordered it. It was scheduled for delivery on 7/28/23 but never arrived. The first person I spoke with said that it was the post office had trouble delivering it. I have had no issues with deliveries previously so this was weird. She was rude and short, saying there is nothing theralogix can do…it’s a postal service issue. In the meantime, I tried multiple times to contact the post office. No luck. Called theralogix again, this time I spoke to a much more friendly lady who was more helpful and shared that they would send out another shipment at no charge and expedite the shipping. After never seeing a change on my account or any shipping notification, I called back again. I was told it would be sent but it’s “being looked into” and the request takes 24-48 hours. In the meantime I stopped at the post office…they didn’t have the package. At the 48 hour mark I called again because still no email or change on my account. It was a super frustrating call with a customer service rep and her supervisor, Yolanda. In summary, it’s my issue to deal with. The lost shipment would not be credited back to me and they would not send out a replacement unless I repaid for it. I’m supposed to have a baby in DAYS and there is zero support in figuring out a solution that benefits me and my family. I inquired multiple times about how customers are protected and if their products are insured in the mail. Apparently they are but this doesn’t offer any protection to a customer?! Makes zero sense. Wouldn’t insurance cover sending me a new shipment? You can clearly see it was never delivered? The response I received from Yolanda was “no” and that she’d be out product and 90-something dollars.

I sincerely hope this message finds you well. I am writing to offer my deepest apologies for the unsatisfactory experience you've had with our customer service and the shipping of your order. Your satisfaction is our utmost priority, and I deeply regret the inconvenience and frustration you've encountered. Upon investigating the matter further, I discovered that USPS encountered difficulties while attempting to deliver your order, leaving a note indicating "no access to delivery location." Please accept my heartfelt apologies for any disruption this has caused you. Rest assured that I am committed to resolving this matter swiftly and effectively. To make things right, I would like to extend the offer of sending you a replacement box immediately. To facilitate this process and ensure clear communication, I kindly ask you to reach out to me directly at jfalls@theralogix.com. I would like to confirm your preferred shipping address for the replacement. Kindly let me know if you would like us to ship to the same address as your initial order, or if you would prefer an alternative address. Your convenience is important to us, and we want to ensure a seamless and hassle-free delivery this time. Once again, I apologize for the inconvenience this situation has caused you. Thank you for your understanding and for giving us the opportunity to make amends. We look forward to rectifying this situation and providing you with excellent service.

I have used Theralogix for YEARS. I like the supplements, but they have completely hidden my subscriptions in my account. I can't see them or change them. I also can't see my payment. It is a nightmare to make changes. They are very predatory. It wasn't always like this. Maybe they were bought out by someone. Even though I like my supplements, I'm canceling everything as soon as I can get ahold of someone.

Hi Brenna, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to hear about the challenges you've encountered with managing your subscriptions and payments. We understand that having easy access to your subscription details and payment information is essential for a smooth customer experience, and we apologize for any inconvenience you've faced. Your concerns are valid, and we take them seriously. Please know that your feedback has not gone unnoticed, and we are committed to making improvements. We are actively working on revamping our website to create a more user-friendly and transparent account management system. Our aim is to ensure that you have a hassle-free experience when it comes to viewing and modifying your subscriptions, as well as accessing payment information. Your frustration is shared, and we are determined to address these issues promptly. Regarding your concerns about changes within our company, we want to assure you that we remain an independent entity and have not been bought out by anyone. However, we acknowledge that there have been changes that inadvertently impacted your experience. We deeply regret any perception of us being predatory, as that's not in line with our values and the service we strive to provide. I would like to personally assist you in resolving your issues and ensuring that your experience with our products and services is positive moving forward. Please reach out to me directly via email at ********************* and I will do my best to address your concerns promptly. Thank you for your continued support as a valued customer. We are committed to regaining your trust and ensuring that your journey with us is as smooth as possible. Warm regards,