ComplaintsforHome Tech LLC

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hometech replaced my roof in April 2017 for my rental property due to heavy wind, which comes with a Lifetime Warranty ( I have been very patient because I trust their warranty). My insurance company paid them $20,871.94. In 2019 Spring, I contacted Hometech to check water leak through front door ceiling ( the old roof was over 25 years old, there is no such a problem before) After inspection, their inspector told me the leak caused by some leaves on the roof. I cleaned the leaves and fixed the damaged ceiling myself. Later on, it happened again, the tenant didn't mention it until a few months ago (because of the Covid Pandemic). I had one roofer to check, he told me flashings should be installed along the edge of the siding, otherwise when there is heavy rains, some water could go through the siding into the ceiling. I contacted Hometech again and after several weeks, they sent out an inspector and took some pictures. This time,  Julie, the operations manager told me she believes the cause of the leak is the downspout. If I want them to do the downspout, I must pay for it. So I have to remind her that the downspout is there before the new roof was installed and there was no leak before. They need to install the flashings, not the downspout. Each time I call them, I have to call many many times and wait very long time to get some sort of response when I have very busy schedules myself. I am very disappointed in them.

  Business response

  11/09/2022

  We have met with the homeowner on 11/3/22 and concluded that the issues ************** is experiencing is not roof related and was outside of scope of work that was contracted in 2017 between Hometech and ***************

  Please see response below:

  Tim,
  
  Thank you for meeting with Theo last Thursday, November 3rd. The concerned areas were addressed with you, and I will provide you with photos from the inspection. We have concluded that the interior damages you are experiencing is from the lack of a downspout in photos that Theo went over with you. There was a concern of no step flashing that you stated and was also addressed that I will provide photos to show that flashing is present. Home Tech is not liable for the damages that occurred into the interior as you have shown us. I have provided previous scope from your insurance that Home Tech was contracted to do which did not include a downspout because it was not present at the time of inspection before new roof was installed. We advise you to contact your local gutter contractor. Please reach out to me if you have any questions or want to further discuss.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roof was replaced November 17, 2021. Gutters were replaced weeks later on an unscheduled date and to my surprise. Cost was between $13k-14k. During the installation of the new roof, my sprinkler system sensor was removed without my knowledge and never reinstalled nor was it ever given to me by the roof laborers. The dispute is the roof laborers contracted by Hometech LLC failed to return my sprinkler system sensor on my home or to my person. I had to proactively reach out to Hometech LLC for two weeks in order to receive a response basically saying Hometech LLC denies any responsibility. They have made no attempt to communicate with me about what my initial concern was or work with me to reach a reasonable compromise. All I'm seeking is reimbursement for replacement sensor and professional installation.

  Business response

  10/26/2022

  ***************************** signed a contract with Home Tech on 8/25/2021 to replace roof, gutter/downspouts and interior work per Insurance scope of work. Roof was completed on 11/17/2021, interior 11/23/21 and gutters on 12/09/2021. ********************** signed certificate of completion once all work was completed that he has inspected all work performed by Home Tech and accepts work as satisfactory on 12/10/2021. We did not hear about any issues or sprinkler that he is now saying was removed by Home Tech almost a year ago. First email received from ********************** about this issue was almost a year ago on 10/05/2022. We explained to ********************** there is nothing we can do as he waited almost a year after roof was completed to notify us of this. You cannot wait almost a year and then accuse someone and demand they pay for a sensor. See attached documents 

  Customer response

  11/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ***** **** ********* <******************@*****.com>
  Date: Tue, Nov 29, 2022 at 8:44 AM
  Subject: complain ID ******** *** *********
  To: <*******@mybbb.org>
  
  Good morning, 
  
  I work a very special duty assignment here in the National capital region as a ****** in the ************ ********** ******** and am not always available to respond to emails as the ********* travels often. This complaint was closed out almost 3 weeks ago due to my unavailability to respond.
  
  This is in response to the last message sent by the business.
  
  I Signed under good faith that Hometech will be able to follow up with their warranty if anything should be discovered within a year. And I have. I discovered the sprinkler sensor was removed and never reinstalled by the crew they subcontracted. I am not a sprinkler technician. The sprinkler system was winterized at the time and who at the right mind would unwinterized their system in the middle of winter during freezing temperatures?
  
   I also have worked the night shift for almost two years, So I do not actually see my sprinkler system operate. The company claims they cannot do anything, yet they have not even tried to understand that original concern nor have they even tried to discuss a compromise. It took almost 2 weeks for them to discover what my original concern was, and that was with my efforts in following up daily. The crew they subcontracted to do the labor should be held accountable and replace my sensor.  Believe me, the cost of the part almost does not justify my effort in trying to communicate with this two-faced company in this matter, but the fact is that Hometech promised to handle my concerns as a customer then turn their back on me as soon as I discover a discrepancy is shameful. They treat me as if I am some sort of Scammer. This is extremely shameful of them and the fact that they are not understanding and will treat a service member under a very high duty assignment in this matter is disgusting. I wish the keep the complaint open. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date: September 20, 2022 Amount: $3799.09

  Business response

  10/27/2022

  From: HOME TECH, LLC. <info@hometechexterior.com>
  Date: Wed, Oct 26, 2022 at 5:23 PM
  Subject: complaint ID ********; ***************
  To: *************@mybbb.org <*******@mybbb.org>
  
  Good evening,
   
  If you could please review attached documents and let me know if you need anything else from us  as after trying to file peace orders and consumer protection after she couldn't breach the contract and consumer protection agency worked with with us helping us getting deposit from **. **** and getting the roof scheduled. The roof has been completed and I have included completion photos to this email as well.
  

  *********************************
  Home Tech LLC
  ************

  Customer response

  11/04/2022

  To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  Small business have Code of Ethics, and do fair business.  Consumers are always vulnerable.

  
  

  They said "could not breach the contract." Could I ask them a copy of that contract? 

  
  

  Thank you
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We called this company early September to replace a gazebo roof that was damaged due to a hail storm in July of 2021. Jason H********** came out and inspected the damage to the Gazebo and took the liberty of inspecting the roof and siding of our house and the out building. We submitted our claim and received a check from the insurance company signed it over to Him on October 1st. He told us that the Roof, Siding, Gazebo and out building would be repaired by thanksgiving as we were having out of town guest for the holiday. With the siding Jason told us that because there is no vapor barrier paper on the house that is not up to code. They will re-side the entire house with new vapor barrier paper and siding. They came and replaced the roof with the wrong type of shingles and the wrong color. I made him aware several times that this mistake was made and I wasn't happy with it. I called a second time and they sent Tommy H****** out to the house. He said he would do some remediation on the siding because I have exposed wood showing, still nothing. After all the promises that were made I have lost total confidence in this company.

  Business response

  03/05/2022

  Home Tech has been in communication with homeowner ************************* and has completed the roof as of 3/3/2022 and has since followed up and put a plan together for the siding. 

  ************************* signed a contract with Home Tech on 10/11/2021 to replace roof using ***** ******** rustic black shingles and complete work according to **** insurance scope of work. Home Tech installed the roof on 10/26/2021 per the signed contract. However, after the roof installation homeowner did express that he is not happy with the shingle manufacture and that he was told by the sales representative that the manufacture and shingles will be the same as he previously had. We explained to the homeowner that we installed the shingles according to the contract signed and after few back and forth emails I Katerina A*********** (owner) authorized to remove existing new ***** ******** shingles and redo the roof with *** *** charcoal shingles. As I understood the homeowners concerns and I wanted to make it right. Home Tech took a big loss financially to redo the roof but our customer service is always are top priority and we wanted to do what's right by the homeowner. I have also since been in communication with the homeowner and put a plan together for the siding and will continue to update the homeowner as we are still waiting for **** to finalize the approval of the siding. I have attached a copy of page one contract and photos of the completed roof 3/3/22 using *** *** charcoal shingles per the homeowner. 

  Home Tech LLC 

  Katerina A************

  ************

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