ComplaintsforChampion Meats LLC.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two boxes of beef and one box of seafood. The individual that sold me the meat, named Josh ****, told me that the meat was flash frozen instantly so when it thaws, it is as if I purchased it fresh from the store. Since this was my first time ever doing something like this, I took out one of each product to cook to test out what I was told and sold. The steak is hard, even when marinated with meat tenderizer. The other beef had freezer burn taste to them; not edible. The salmon fell apart as soon it was thawed and out of the packaging. The tuna was hard as a rock; never had tuna but I'm pretty sure it's not supposed to be hard. The other fish, like the fillet, was chewy, like eating plastic. The shrimp were also chewy and non edible. To my regret, I was persuaded to make two seperate transactions; one for $374 and one for $145, using my EBT benefits. All the meat has since been returned to the company, yet, I have not been fully refunded.

  Business response

  01/29/2024

  Mrs. ****** was a customer of ours that purchased 3 cases of meat from our company.  1 case of seafood and 2 cases of beef from our Sales Representative, Josh ****.  She notified the company that she wasn't satisfied with the purchase and wanted a full refund.  Mr. **** contacted Mrs. ****** to attempt to set up a retrieval of the product after which a refund was to be given.  In good faith, we attempted to process a full refund to Mrs. ******.  We were successful in processing the refund of $145, but unsuccessful with the refund of $374.  Our office manager spoke with Mrs. ****** several times while trying to process the second refund.  We even tried to process the refund for Mr. ****** but were unsuccessful.  In the interim, Mr. **** was able to set up a time for the retrieval of the product.  During that time, Mr. **** discovered that the product had not been kept frozen and that the dissatisfaction possibly occurred because of the way that the product was being held.  Mr. **** discovered that the product was being kept in a faulty freezer and was completely thawed and ruined.  Mr. **** notified Mrs. ****** that we would not be able to process a full refund because the product was ruined.  In good faith, we still provided Mrs. ****** with an additional $175 refund via check because we could not process the refund to her card.  She signed a notice stating that she was satisfied with this outcome and that she understood that would be the final payment that she received for this order.  

  Customer response

  01/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: There are a lot of untruths being told. There was never any failed attempts to contact me; in fact, I was the one continuously calling and emailing, all to no avail. Also, my freezer was not and is not faulty. That is a lie Mr. **** wants to perpetuate to justify his devious character and sale tactics. It was only after several emails and phone calls to Mr. **** by my husband and I, that the office manager contacted me to process a refund. While on the phone, she was having issues with her system so she had to write down my card number and pin  to try to process it once her system was back up. A few minutes went by and I got a call from the office manager, I forget her name, but she told me that she was having issues refunding the full amount, but was able to refund the $145. The original sale was done in two separate transactions, so she was able to refund the transaction for $145 but was getting an error message when trying to refund the  $374. She wanted me to check my card to see if the $145 was showing as processed. I confirmed that it was. She said she tried everything to process the rest but couldn’t so her boss suggested that I speak to someone on the card issuer side. I called the number on the back of the card but was unable to reach anyone. I called the office manager back and gave her my husband’s card number, since it’s the same account, to see if the problem was with my card. She said she would try and let me know. In the meantime, I called several different numbers until I was able to speak to someone. I was able to get ahold of customer service via my case manager. The customer service agent looked up the transaction and told me that the amount trying to be refunded exceeded the limit. She suggested that the refund be processed in two separate transactions. She advised me to tell the merchant to split the refund into two, so to refund the $374 in two separate transactions. I immediately called the office manager back but she did not answer. I called three times, back to back, with no response, so I left a voicemail relaying everything that was told to me. I waited at least two week for someone to get back to me, but nobody did; I figured since it was around the Christmas season, that people might be out of the office, so I waited some more. When three weeks elapsed, I sent an email inquiring about the remainder of my refund. I never got a response, but then, the Saturday before New Year’s Eve, Mr. **** shows up at my house unannounced, saying he was coming to get the meats. I asked about the refund and he said that he was out of town and just got back but that it should be no problem to get refunded. He stated that the office manager would be back in the office on Tuesday to handle that. I said okay. My deep freezer was located in my basement area's back porch so my husband took Mr. **** there to retrieve the meats; I kept all the boxes they were packaged in. When I went downstairs to see how things were going, Mr. **** informs me that the meats had been thawed out, however, I was not aware of that. I placed them in the freezer the same night he brought them to my house. I told him I did not know but also made him aware that our block experienced an extensive power outage some days before and offered to show him proof, via the email from BGE. He said it was fine but that he would have to consult with his boss and let us know. He collected all the meat and said that the meats being thawed and refrozen may have been the reason they quality was bad and offered to bring us more meat when he was around our area again. We thanked him and he left. Tuesday came, the Tues after New Year’s Day, and no call from the office manager. I waited for a week and a half and still no phone call. On January 8th, I sent an email to customer service asking about the remainder of my refund that had yet to be refunded; the $374. I did not get a response nor call; however, a few weeks later, Mr. **** comes to my house, yet again, unannounced. He had an envelope and a pen in his hand and proceeded to tell me that I needed to sign the piece of paper in order to get my payment. I took the paper to read it and I saw an amount for only $ 175, and I asked him how much am I being refunded? Mr. **** proceeded to tell me, with an attitude, that they could only give me back $175 and that they had to keep the rest to recoup their loss and that he was doing me a favor by even being there because no one would take the meat back in that state . I asked him how was it my fault that there was a power outage? I also asked him to explain to me why some of the meats had slits and rips in the packaging when they were supposed to be vacuum sealed? Why did some of the meats not taste like meat? Why did the meat I choose to take out and cook the day after he brought them tasted weird and had a rubbery texture to them? He could not answer any of my questions, instead, he just insisted, with a brass and rude demeanor, that I needed to sign in order to get the check. I did not want to sign, but I was left with no choice; because I did not want to be out all of my money. I felt forced to sign that piece of paper. I felt like Mr. **** was “shaking” me down. In not so many words but more in demeanor, Mr. **** was giving me an ultimatum, if I did not sign, I was getting Nothing back. I was visibly upset and made him aware that I was going to seek legal action. I then proceeded to email customer service to express my frustration and disgust at their vile tactics. After not receiving a response, I then contacted the BBB to file a formal complaint. I did my part, I did not seek out  Mr. ****, he came to my house to swindle me out of my money.
  Sincerely,
  
  ********* ******
  

  Business response

  02/01/2024

  We regret that Ms. ****** was not satisfied with her food purchase.  However, we feel like we made great efforts to remedy the situation.  The initial refund was processed without any issues, and she was refunded $145 immediately.  The other refund of $374 was processed over 18 times.  We attempted to process it as an entire refund several times on both Mr. and Mrs. ******'s cards.  We even attempted to break the refund down as Ms. ****** requested.  All our efforts were not successful.  We were attempting to process a full refund in good faith because we were told that the product was available and in the same condition in which it was sold. However, when our sales representative arrived that was not the case.  The rescind policy states that the customer has 3 business days to do a rescind by certified letter.  That never occurred and we were still trying to show a good faith effort.  Our products are warrantied for up to one year.  So, if any of the items were freezer burnt or open then we would have exchanged the product.  This return policy and warranty is provided on our receipts as well as on our website, which Ms. ****** visited. However, this option was not presented by Ms. ******.  She only wanted a full refund.  We understand that things happen and that a BGE outage is out of the customer's control.  It is also out of our control.  We could not confirm how long the freezer was out of electricity.  The sales representative could only see that all the product was thawed.  We were returned a product that was damaged, and some items had already been consumed.  Ms. ****** signed a notice stating that she understood the $175 check was the final payment and was the resolve to this issue.  She was not forced to sign the notice, could have refused to sign, and return the check.  She did neither.  We tried every avenue to bring resolve to the issue.  We wish that this could've had a different outcome for both our company and Ms. ******.    

  Customer response

  02/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: I was never contacted about breaking the refund down. When I left the voice explaining that, no one called back. Furthermore, how did you try multiple times but did not call me to communicate the fact. Also, I was never informed of any return policy, warranty, or anything. Mr. **** never gave me any of those options.  I was only left a pamphlet with his contact info. It was not until i cooked two packs of the beef and one of the fish that i was not satisfied with the quality; it was not edible. I sent an email to the email address listed on the pamphlet to no avail. I did my due diligence and started researching the company online and was able to find an alternative email address, in which I emailed and was finally responded to. That email thread was previously submitted. How else would I know that the meat was trash if I did not cook it. Your company nor sales rep, Never stated any return policy. I was able to read through some posting ls online to try to get a resolution. If I just relied on the pamphlet left by Mr. ****, I would not have gotten anywhere because the information on the pamphlet is useless. This company is a scam and I feel sorry for the many people they have scammed, including myself. Also, I was not forced to sign but seeing how I had to go through Hell for your company to even communicate, I did not want to risk not being refunded. It was not in good faith. I literally had to continually email and pester you for you to do something. You lied and you are still lying. Since you don't want to refund me, and I do not know what the BBB will do to get my money back, I will be contacting my State's Attorney General concerning this matter. I am not Relenting. I WANT MY MONEY BACK. Thank you.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Champion Meats out of Maryland charged my ***** ******** *** card $424 on January 21st 2023. I did not make this purchase and from what Ive read they are no longer in business. I will be filing a police report. This was an online order Terminal ID ********. Address listed is 203 Carroll Island Rd Middle River Maryland. Phone number is not working. The purchase was not authorized and the business is fraudulent.

  Business response

  02/07/2023

  This is Jesse ******, Owner, of Champion Meats, LLC. We would be happy to resolve the issue for Mr./Ms. W*****.  This is a totally legitimate transaction and the customer received the product.  Our rep emailed or texted the customer which is why they have a receipt to screenshot. As of yet, we have not received any communication form the customer either by phone number, email, or written mail. Our phone office number is ************. Our email address is admin@championmeats.com.  Our physical address is 9341 Philadelphia Rd. Suite G. 21237. We look forward to hearing from the customer to resolve the issue. 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased the product and returned a portion and they were supposed to credit me 300$ for the return and they have not done so and won't return phone calls or messages

  Business response

  12/22/2022

  Consumer Response /* (2000, 5, 2022/12/12) */ I am happy to inform you that the company finally sent me a check! Sincerely Kelly *******

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 30, 2021 I brought $1000 worth of meats from Champion Meats. Steven was the salesperson on the truck, he said that if I buy $1000 worth of meats I would get a free deep freezer. That sounded great to me because I was about to order one anyway because I just got custody of my 2 grandchildren after my daughter was killed as she was getting out her car in September on Longfellow as 2 group of guys was shooting at each other. So I thought it would be nice to have a freezer full of food when the case worker comes. A month later the freezer stop working and all my food went bad, everything. I have nothing but can foods for these children. I just email my Church for help. I should have known because Steven said his boss called the order the freezer at Home Depot, but he was taking to long and i didnt want my food to thaw out, so i called him. Steven said they sold out of the freezer and was trying ti sell me air frying. i said what am i gonna do with that, its not gonna keep my food frozen. And i have no room the the freezer part of my refrigrator. So he said he was going to Lowes. And he brought back this freezer that is not working now. Aint nothing but blood from freezer and I am on the 3rd floor and everyone can smell my apt. i have video and pic. I have call and email this owner and nothing. $1000 plus what I already had is a lot to use especially when there are children in the house.

  Business response

  02/10/2022

  Business Response /* (1000, 8, 2021/12/14) */ We first would like to thank Ms. ******* for her business. Last week we were in contact with Ms. ******* several times by phone, email, and text. The freezer and product are currently covered under the freezer manufacturer's warranty. We provided her with the information to file a claim. We hope this resolves the issue in an expedient manner. Consumer Response /* (3000, 10, 2021/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because when maintenance came I asked them to look at my freezer and they discover that freezer was not on. It is no longer a manufactory problem,it goes back Champion Meats because his employer did not hook the freezer up allowing the meat I brought and other foods go bad. Mr Steven brought the freezer in, put in where I wanted, and put the meats in the freezer but failed to on the freezer on. I guess he was too busy on the phone with supervisor trying to get me to buy another $1000 worth of meats. Business Response /* (4000, 12, 2021/12/20) */ While we can understand that the meat going bad created a hardship, we did not create the circumstances. As Ms. ******* stated, we gave her all of the products that she purchased. The amount of the purchase warranted a freezer be given. We provided a freezer in good condition. Our salesperson went above and beyond by putting the meat into the freezer and placing it in the customer's requested location. At which time, our responsibility ended. We provided a product, we provided the freezer, delivered the freezer, and loaded the freezer. We empathize with the issue that was caused by the freezer being unplugged, however this wasn't the company's responsibility. We sent the necessary receipt to have the freezer repaired when contacted by Ms. *******. Ms. ******* stated that the freezer "had stopped working". However, there was nothing wrong with the freezer. The freezer just went days without being plugged into the power source. Consumer Response /* (4200, 14, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never said the freezer was unplugged. What I said is that he never turned the freezer on. When Steven set up the freezer he never turned it on. He plugged it up and put meats in it, then said I was all set. It is the company and/or salesperson responsibility to make sure the product and/or whatever you throw in as a sales pitch is properly working before exiting. The only thing y'all was thinking about was selling me another $1000 of meats. Thank God I didnt. Actually I had my LDS Bible study as witnesses of the whole transaction. So I will be filing a claim. I already spoken with lawyer about this situation. It is a shame that Champion Meats do not stand by its word. And you should never offer someone a freezer if you do not train your salepersons to properly set it up. I guess at this point will see you in court.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩