Business ProfileforLong Home Products

Transaction date: 8/2/2024 Long Home installed an new bathtub and acrylic walls in both bathrooms. I am highly disappointed in the end result and with their customer service. When the installers were finished I noticed in the first bathroom the acrylic wasn't pressed firmly against one of the walls and had left a ripple in the wall, and where the acrylic met the base of the wall in each bathroom is not flush with the wall resulting in an undesirable angle and poor look. The caulking of the first bathroom was uneven and I'm dissatisfied with that as well. I would think since the ripped the old shower out the walls would have been squared up and evened out but that wasn't done either. The workmanship in the master bath is also bad. I'm starting to remodel the rest of my bathroom and pulled the eyesore quarter round off only to find a 1/2 gap off the floor on one end of the tub. I also removed a piece of trim from my door that was next to the bath and found poor plaster workmanship that has caused the corner piece to look twisted and uneven. The wall panels have to large of a gap between the tub and where the bottom of the panels are supposed to meet at the edge of the tub. These are also very poorly caulked and unsightly. The wall panels that are at each end of the tub are crooked as well. Who knows what else is wrong that is out of direct sight. I had one of their project managers out to look at the end result and you would think they would take notes, but when I didn't hear from him I called to ask what was going to be done about it. He had forgotten about the ripple in the wall that he said would need to be replaced. It's been almost 3 months since the install now and I've still not heard a peep about a resolution. I even reached out to the Branch Manager and got ahold of him but also haven't heard anything since. For the amount of money we paid we didn't get the quality workmanship and product we were sold for this I want a minimum of 1/3rd of the cost refunded.