ComplaintsforThe GreenTree Group LLC
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 8, 2022 I paid via check $235 for an annual termite inspection service. The check was cashed on March 21. I had an appointment set, but the owner (Julio G************) emailed me on April 5 requesting to reschedule the service to April 21, which I agreed to. I've been unable to get a response from him since. I just discovered that the business phone number and website have been terminated and it appears the business dissolved. I am attempting to get a refund for a service I paid for and didn't receive but I can't figure out who to contact.Initial Complaint
08/12/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
For the past 5 years I've had a annual termite repair contract. The contract includes an annual inspection and a protection plan. On April 1, 2022, I received mail notifying me that my annual terminate renewal was due. I paid the annual fee of $195.00, which was cashed on May 6, 2022, and made repeated attempts via email and voicemails to schedule the annual inspection. No one answered nor responded to any of my emails/calls. Their phone number has been disconnected when I called today and my email has been blocked. The name of the individuals are *************************** and *********************** that are associated with this company.Customer response
08/13/2022
---------- Forwarded message ---------
From: PK <****************>
Date: Sat, Aug 13, 2022 at 11:19 AM
Subject: Complaint ID ******** - ********************
To: drteam@mybbb.org <drteam@mybbb.org>Hi -Please note that my issue has now been resolved and I have received a refund from the business. Apparently, the owner had passed away but the bookkeeper cashed my check after his death - they just issued a refund to me of my money. Nothing outstanding on this matter.*********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.