Business ProfileforSwan Cove Day Spa & Salon

If I could give my experience 0 stars I would. Where to start. First, the morning of my appointment I received a phone call and was told the stylist who I originally booked based on recommendation would not be in and that my appointment would be moved to 1 pm with Ashley. When I met Ashley I had a gut feeling this would not be a good fit but I did not want to be judgmental and I was leaving for vacation on Tuesday and badly needed my grays covered. I explained that I wanted to refresh my hair color root to ends and that the color was close to a cinnamon shade. I showed a picture of me with the hair color and also a model with the same color. I also asked if it was possible to leave a few pieces of hair Uncolored to allow for a bit of contrast. My previous stylist (who unfortunately retired) always did this to give a bit of contrast. There was never an additional charge so I did not even think to ask. Nor did Ashley think to volunteer there would be. Ashley argued with me about the color and selected a swatch that I knew was too dark. I told her so and that I needed a warm color- cinnamon. She took it upon herself to disagree and said that color made me look washed out This is when I should have grown a spine and left, but I did not. The color came out way too dark, made my skin look sallow, and the undyed hair was random, very stripy and did not compliment the ashy brown. The end result was I looked like my torti cat- dark brown and orange. I told her I was not happy with the color and she replied let's see what people think. I then got the shock of my life when I was told I owed 307 dollars when I expected to pay 157.00 for a cut and color. Evidently leaving some of the hair undyed was considered a 212 dollar technique. Stupid me was in such shock, and not wanting to cause a scene paid it. However, on the ride home and after looking in the mirror for a few hours and crying, I called the salon and asked that I be issued a partial refund. I was told that the owne