ComplaintsforNationwide Nissan

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car has been at the Nationwide Nissan Service Center for 13 days. On 10/23/23, I took it there to find out why the steering wheel was a little stiff. The mechanic showed Tiffany **** (service agent) and I the leaky power steering hose and leaky axle and stating this needs to be corrected right away. Although he recommended to replacing the steering wheel column, he was specific that the power steering hose and axle be replace now. On 11/3/23 I took it there to replace a leaky power steering hose. At 6pm Neal ********** (Service Manager) informed me that the mechanic was having difficulty removing a bolt and I had to leave my car there. On Monday 11/6/23, At 4:42pm, Neal called me to state my car was ready for pick. When I started to drive my car, I noticed looseness in the steering wheel and sudden squeaky noise in my brakes that was Not there before the repair. I entered the interstate 695 from York Road and immediately felt my life in danger while driving my car due to looseness in the steering wheel. I had difficulty controlling the car and could not keep it straight. I immediately exited the highway at Dulaney Valley and took the car back to the Nissan Service Center. On 11/7/23, I called Tiffany **** at 9:30am and at 3:25pm. She told me the car steering wheel column was broken. Neal ********** released my car to me knowing the steering wheel column was broken. His is negligent in releasing the car in unrepair and unsafe condition. I reported the matter to Nissan USA and spoke to regional manager name Matt. He stated, “this is a workman dispute” They train mechanics but not get involve with this matter. On 11/10/23, Neal stated to replace the lower steer wheel column and still need upper steering wheel column replace. I have not heard from Neal since talking with him on 11/10/23. I reached out via email to Steve Zimmerman and did not hear back from him. I want to know why they are taking long to repair my car and management not communicating with me.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nationwide Nissan, Timonium has failed to replace equipment that was included in the purchase of my 2021 Nissan Kicks.that was removed from vehicle during a service with their service & parts department.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **BBB note: A complaint was submitted by a consumer as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/17) */ After running service history on this vehicle we have found vehicle has not been to our dealership since 11/6/20 when the mileage was 34707 miles. It was in for an oil change. Previous visit before that was 5/28/20 when mileage was 12822 miles meaning it looks like it went 21885 miles between oil changes which far exceeds manufacture recommended maintenance. This is assuming customer doesn't have any unreported services. Next recorded service is 9/10/21 at 73800 miles which means there is a gap of 39093 miles between oil changes. Next is 1/21/22 at 88942 miles and assuming the next visit at 89476 miles on 2/7/22 is when customer was informed of engine failure. The last 3 visits were at Independent Facilities and not at a Nissan dealership. We would be happy to do a diagnosis of the vehicle but all warranties have expired by mileage and customer would need to provide maintenance records for any Goodwill consideration from the manufacture. Only the manufacture can authorize warranty/goodwill repairs. This process can be done at any Nissan dealership in which we would be happy to accommodate the customer

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I financed a car with Nissan and with in 3 months of having the car I had the accident and stay in lane warning lights flashing and not going off. I took it up to the repair shop they said they fixed it. Then again same thing happened within a month so I took it back they said they fixed it again. Then 2 months or so it was going g on again I video taped it with my phone to prove to them what was happening. I took it up they kept it again and then I received a call a few days later to pick it up it was fixed they fixed the sensor. Now it has been doing it again and I have called about 6 times and left messages and I even took it up there about the situation again. I can not get any help. I've had this car for less that a year and it has been in the shop for the same.thing at least 4 to 5 times. Now it is getting worse because my other sensors are not working properly lime my swat belt sensor. I have my seat belt on but the sensor says I don't. Like I said I can't get ant help from the repair shop or corporate. I have tried they will not return my phone calls.

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/11) */ Good Morning I have reviewed our data base and can not find customer ******* ***** anywhere. Is it possibly under another name or could we possibly have the VIN number. Sounds like the vehicle was in a collision meaning it would not be a warranty repair and from the description sounds like a wiring problem related to the accident. We would be happy to look at the vehicle but would need to get their insurance carrier involved. Please provide the requested information or have the customer contact me directly for resolution Consumer Response /* (3000, 7, 2022/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The last name on the vehicle is ******* I recently was married and I tried to change the name but apparently it did not happen. I have been having these problems with the car since I received the car within the first month or 2 . It has been at the dealership repair shop on several occasions. My car has never been in an accident or collision. So my insurance has nothing to do with this matter. Business Response /* (4000, 9, 2022/01/19) */ Now that I have the name, I have found the history in our database. Looks like the vehicle was in multiple times for different sensors. Nissan sent out their Technical Specialist to look at it also. On one of the repair orders under carriage damage was noted. I am currently out with Covid-19 but will be back on 1/24/22 at which point I will review tech notes on the repair orders and make arrangements with Nissan and the customer to re-inspect and diagnose the vehicle Consumer Response /* (2000, 11, 2022/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The light on the car have been going on since ce I financed the car it has been there several occasions for the same sensors I have shown the people from Nissan video tape of what the sensors were doing. The last time I was there for an oil change they said I had under carriage damage that has nothing to do with the past year of having the same problem with the sensors. Consumer Response /* (3000, 18, 2022/02/03) */ Nissan Has not been responsive with the complaint and nothing has been resolved. Business Response /* (4000, 20, 2022/02/03) */ Reached out to customer to make arrangements to inspect vehicle for noted damage and determine if that is affecting crash sensor operation. If so, want to show damage to customer and why it affects operation. If no damage or damage does not affect operation, game plan with customer as to plan to repair vehicle. Called customer 2/3/22 @ 3:36pm

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase my 2018 Altima less than 2 years ago. We also bought an extended warranty. Now my car is in the shop needs new ALTANATER. OF course they are saying its not covered, Not happy will not ever buy another Nissan.

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/04) */ Complaint Case # ******** - M*** B**** External Inbox S**** Z******** Jan 3, 2022, 3:30 PM (19 hours ago) to me, L*** Could you please give me more information on this customer as I can't find them in our data base...maybe a VIN number of the vehicle as it may be under another person's name Thank you S**** Z******** Nationwide Motor Sales Fixed Operations Director

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩