Customer ReviewsforSheehy Hyundai of Waldorf

Ive experienced ongoing issues with my engine and oil consumption, which I repeatedly brought to the attention of the dealership where I purchased my vehicle. My last visit was in September for an oil change, and I informed them again of the persistent engine problems and the need to frequently add oil. Initially, I was told an oil consumption test would be done, but it never was. Instead, they advised that my gasket and axle needed replacing due to a leak, which was done.However, during my September visit, they (****** ***** and Service technician) claimed to have found another puddle of oil around my engine, indicating another leak. When I brought up the recent repairs, I was dismissed and told to clean the engine myself and check for a leak. Despite my concerns being ignored, today I faced the worst possible outcome my car caught on fire.This has been a devastating and deeply frustrating experience. I expected much better service and accountability from Hyundai, but instead, I am left dealing with the aftermath of ongoing negligence. I hope others take this into consideration before purchasing from Hyundai.

My car sat in their service center for 2 months awaiting parts and repairs. I have the Platinum Hyundai Vehicle Service Contract that was purchased at Sheehy Hyundai. I had to email two managers to get some movement on my repairs. Needless to say, when I got my car back, the brake issue I brought it in for was not resolved. I ask if they did any quality control/checks or even test drove the car before turning it over to me. Also, they must had left my driver's side window down the whole time the car sat outside because it was full of leaves and debris from the tree it sat under. I took pictures and documented every issue with the car then sent an email to the Service and Head Manager. The Service Manager responded so I took the car back to them to repair the issue. I was promised the issues I listed in my email would be fixed and they will do a full detail of my car. I dropped the car off on a Thursday morning. Every evening after work, I drove to the dealership and stood next to where my car was parked. The car was detailed that Thursday. The car sat in the same parking space, front wheels slightly turned to the right, rear passenger tire on the white stripe with all 4 doors unlocked for 10 days. I called the following Wednesday to inquire on the status of my car. They said the part just came in and I will have my car back by Friday or the latest the following Monday. So I kept driving by the dealership every day and noticed that my car never moved from that same parking spot... Doors still unlocked. I got a call that my car was ready. I go to pickup my car. I would say that 9 times out of 10, the repaired cars are left in the back/side of the service department. A different service advisor went in that direction to get my car. When he could not find it, he then looked in their overflow lot. Guess what, my car was still in the same parking spot they left it in when I first dropped it off. SO WHEN DID MY CAR GET REPAIRED??? I still have the same spongy brake issue.

Prior to my recent visit and did this time take an astronomical amount of time for a tire rotation and oil change for parts of it to not even be done correctly. I was told two hours for an oil change and tire rotation, it took four hours and my coolant and wiper fluid were not even topped off when the vehicle was returned to me. Which had one of the service representatives having to put those fluids in as well as not having a sticker to tell me when I need to have my next oil change. I also had concerns about my horn not working and yes it was looked at however, it was not fixed and mind you my car was at the shop for 4 hrs. Now I have to come back in a month and most-likely sit for another 4-6 hrs maybe more to have my horn looked at. I have not been impressed and deeply disappointed with my service every time I have to come in for ROUTINE service i.e. Oil Change and Tire Rotation.

So far, I’ve experienced the following issues with the service/car: When the car was delivered the filters weren’t replaced, and the oil wasn’t changed. Which is when the mechanic discovered that the battery had a date stamp of 2016 and said that it was not going to last and needed to be replaced. The battery needed to be replaced ($411)—the car hesitates to start due to the battery. Once the battery was replaced, the vehicle was returned, and the tag lights were out. I had to replace them somewhere else the same day I picked up the car from the dealership. The car was not adequately detailed; the vehicle had a mildew odor and a sticky substance under the back seat which was discovered when I had an auto technician remove the back seat. I had to take the car to a detail shop to get all the stains from the interior and remove the back seat to get the food, soda, and smell out of the car—an additional $300 cost out of pocket. • The car outlets didn’t work. Once the fuses were replaced, no one checked them out, and they blew again. I had to return the vehicle to have them replaced. Once the vehicle was returned the mechanic had to replace another fuse for the back cigarette lighter/power outlet to work. According to the paperwork, a second key should have come with the vehicle. I reached out to Khash and confirmed, and an appointment was arranged to get the second key. Once I received the “key,” it was only a fob with no key. I called three times to get this issue resolved. The Tech called me back, and then I return his call and got no answers Finally, the car is due for a transmission flush, and a brake flush. Why wasn’t any of this done prior to the sale of the vehicle?