ComplaintsforNew Era Exterior Construction, LLC
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Complaint Details
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Initial Complaint
01/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On July 28, 2023 I signed a contract with *************************** of New Era Exterior Construction, LLC. He agreed to 1. Remove the existing Roof system and fascia of my home and inspect the roof deck. 2. ***************** and Water Shield first 6' and synthetic paper the remaining. 3. Install new fascia board, drip edge, starter courses, shingles, ridge vent, and all flashings, replace water diverters over the front door. as well as a new EPDM rubber roofing system in replacement of existing. 4. Clean and Removal of all debris and waste around home (shingles, nails, plastic, etc.) 6. Certainteed Landmark shingles 7. 20 year workmanship warranty He requested a materials deposit of $9,575.00, which I paid to him on 7/28/2023. He stated he would start work the the 3rd week of September 2o23. Since that time neither *************************** nor any representative of New Era Exterior Construction has started the work. Also, there was never a delivery of supplies for this work. For the first 6 weeks or so, *************************** would respond to my contacts and give excuses for his delayed start due to the weather. The last communication I received from *************************** was on October **************************************** line and that things were going slower for him because his team went from 6 guys to 2 guys. *************************** has not responded to any contacts since that time. My home was damaged by rain and wind on December 18 and after no responses from *************************** I had to hire a new contractor to complete the work.Customer response
01/30/2024
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.