6 Customer Reviews
Review from BL W
1 star12/26/2023
Absolute worst company I have ever dealt with. I ordered propane online and received a text message immediately saying my propane would be delivered the next day. 3:50pm the next day I called the office to confirm that it was coming. First of all the direct number to my local office went to somewhere else, where the lady that answered told me there is no way that will be delivered today. It's funny they will make the delivery for a c*** ton dollars in emergency fees but won't hold to the confirmation delivery text I received. The fees they charge for hazmat and some other stupid nonsense that no other companies charge for. You would think a company with an F rating at 1.67/5 stars would change things to satisfy their customers.I only gave 1 star because it wouldn't let me proceed with zero. ZERO stars is my actual ratingReview from Kelly L
1 star12/18/2023
In November 2023 Downeast Energy wanted to charge me $90 for a minimum usage fee. I complained and got the charge reversed. Then I asked them to come pick up the propane tank because I was going with a different company. On 12/12/2023 they picked the tank up. Now I am being charged $169 for the 15 minutes it took to unhook and load the tank. Today I spoke to *** at the ********* office and she said they changed for an hour no matter how long they are there. I believe that $169 is quite excessive for them to retrieve their property.Review from Hossein A.
1 star12/16/2022
Downeast Energy automatically supplies (and charges to my credit card) heating oil for the furnace and propane for the generator and fireplace. I had a fuel delivery on 12/13/22. My daughter who has delivery from another company just two days earlier asked me if what she was paying was too high ($4.09)? I checked. Her price looked okay, but I had been charged $5.59 by Downeast!! My son's supplier was charged $3.73 from yet another supplier. It was good that I checked. I was charged about 40-50% above what my children were paying. This at a time when Americans are feeling the pinch and in ***** the cold also. I will of course challenge this, but the Governor should make sure that Downeast ends such overcharging. It is simply wrong when people agree to automatic charge to their credit card. We would assume that prices could vary a few cents from one supplier to another, but a difference of $1.50/gallon or $1.86/gallon difference!!The company has been non responsive. I was told that a manger would call me back. No one called me back. I called again at 8:10 a.m. on 12/14/22 and was told all the managers were at a meeting and would call when the meeting was over. No one called me all day. I called the company that had acquired Downeast Energy. Still no response!***** consumers beware. **************** for price. Dont allow a company to charge your card before you know the price! Challenge them on your credit card bill.Write letters to the ************ and notify TV stations.
Downeast Energy Response
12/30/2022
****************,Thank you for reaching out - our local office in ************** has since followed up with you and was able to successfully put you on a propane price plan for the 2022/23 heating season. We absolutely appreciate your business and we encourage all customers and non-customers to reach out to us in the spring/summer to take advantage of our fuel price protection programs. If you have any questions or concerns please reach out any time! Thanks!Review from Averyl H
5 stars09/01/2022
I have been with Downeast Energy for three *******. They also installed my new furnace last year. I have had 100% positive experiences from calling them with any questions to service calls at night. Everyone is friendly and helpful. I also like the online account manager.Downeast Energy Response
12/30/2022
******, Thank you for the kind words and positive feedback, we truly appreciate it!- Your friend's at Downeast Energy!Review from Alexandra S
1 star01/27/2022
This company emailed me asking me to fill my tank due to icey conditions, instead of just doing 100 gallons like I asked. They failed to tell me they would be charging me $4.45 when all other oil companies in the area are significantly less then that per gallon (a dollar or more). I feel that they have taken advantage of a long time customer and what they did was wrong. I have seen that this has recently happened to many people.Review from Adam D
1 star01/26/2022
They are charging nearly double state average for propane. They charge nearly double what other companies in the area charge. When I've called to make an inquiry about this fact they direct me to a voice-mail of a man who's voice-mail indicates he is "semi-retired." I have yet to receive a call back. Based on a quick ****** search most people have a bad experience with this company as well.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.