ComplaintsforPortland Distro
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a shirt on 2/29 (order number *****). Got a ship notification from company and **** on 3/2. Contacted the company on 3/11 to see where my shirt was and they stated they would contact me that afternoon. They never did. In reading ****** and ******** reviews it appears Portland Distro has a bad reputation and has taken consumers money and never shipped their order. It looks like that is currently happening for me.Business response
03/21/2024
This was delivered in a timely manner to the customer, I've included tracking and other information, ******************* custom using official vendors and sometimes there are delays out of our hands. Reviews online are only left when a customer is expecting the item as fast as Amazon which we are not. 10 bad reviews out of ****** orders isn't bad. We hope you enjoy the shirt that you received. Thank You!Customer response
03/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.