Business ProfileforNexRep, LLC

Dear Better Business Bureau,I am writing to file a formal complaint against NexRep due to numerous misleading and unprofessional actions during my time with their program. My experience has been marked by repeated misinformation, unclear policies, and an overall lack of support from the company, which has resulted in my unfair removal from the campaign.During this campaign, I was initially informed by Supported Production that we could not be removed from the campaign and that leads were there to support us in improving our ***************** (QA) scores. I worked diligently to meet their standards, scoring a 75 on my QA. However, I was given conflicting information regarding the minimum required QA score. The company communicated at times that the minimum score was 70, while other times I was told it was 80. This inconsistency caused confusion and led me to believe I was being misled about the requirements.Additionally, on 11/11/2024, I was attending a certification session for another program, DRTA, from 10:00 am to 3:00 pm Mountain Standard Time. Due to technical issues with my ***** account, which was not functioning until approximately 1:00 pm, I initially joined the session as a guest. Despite being present, I later received an email stating I was being removed for supposedly not attending the session, which was inaccurate. I believe this decision was unfair, as I was actively participating in the program despite the technical difficulties that were beyond my ********** light of these issues, I feel that the company has acted unfairly, provided misleading information, and failed to deliver on its promises of support and transparency. I respectfully request that the BBB investigate these concerns and help hold the company accountable for their practices to prevent similar situations for others in the future.Thank you for your attention to this matter. I look forward to your assistance in seeking a fair resolution.Sincerely,****** *****