ComplaintsforKurtz Appliance Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A repair on my microwave was started on 8/15/23. A part needed to be ordered and he returned in 8/25/23. Part did not work so he took my microwave to his shop to repair. I called him 2 weeks later and he said he hadnt got to it yet. I called 2 weeks after that and he said it was repaired. I scheduled a time to pick it up because he was too busy to fit us in to deliver it when we were there. I offered to pick it up. He dropped the microwave in trying to put it outside for me and broke the glass. I called him in 2 weeks and he said he couldnt get the glass and that he might have to have it custom made but wanted to wait a few more weeks to see if the glass would become available. Since then I have called him numerous times and the call doesnt get answered. It goes to a msg that says he is unavailable and to call back. There is no way to leave a message. I want to note that not once has this man, Jacob, called me since August. I have always had to call him. At this point , November, still no microwave and still not answering my calls. Product is a JENN-Air over the range microwave and I would like it returned in working order since he said it was repaired but then he broke it or replaced.Customer response
11/12/2023
I have not heard from the business in response to my complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.