4 Customer Reviews
Review from Richard G
1 star06/17/2024
They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didnt care enough to send a text to update me on the progress. They claim staff shortages but how long does it take to type a message to a customer that bought a new car from them two years ago that they couldnt drive due to a catastrophic failure of the manufacturer. I used to trust Honda as a reliable brand that you could take 200k+ miles with routine maintenance. Either that is no longer true or Berlin City Honda just doesnt care. They probably care more about their bottom line than taking care of customers.Review from Tamerlaine S
1 star11/11/2022
They wont even let me list my entire story here, but *** left a ****** review and a ******** review with photos. The customer service is awful, the leak private information, and if they dont want to deal with you they just wont. But theyre worried about reviews and will ask you to take them down and theyll fix the issue. Too bad it never gets fixed. Now my mother has a faulty dangerous car that she doesnt even like. We will be returning the vehicle and never going backReview from Joseph P
1 star10/05/2022
I had an appointment with Berlin City to have an oil and filter change and rotate the tires. 2.5 hours later I asked why it was taking so long? The service rep. **** the car was ready to go, he was finishing up his paperwork. When I got there to pay he informed me that one of the cars front axles was leaking and it needed to be replaced, but they needed to order the parts. When I noted no oil on my driveway and no visible oil when I crawled under the vehicle I had a second garage inspect the front end of the car, not telling them about the problem. They found NOTHING wrong with the front end of the car.This is the second time they have told me that I needed repairs when none was needed!Im telling you about their practices, should I contact the management and inform them of that, in case they dont know what they are doing in the service department? Never mind, Im not the only one that has been charged for unnecessary work!
Berlin City Honda of Portland Response
10/07/2022
Hi ******. I am sorry if you had a bad experience with Berlin City. I am not seeing any recent activity under this name, so if you want to reach out to talk about an experience you had, please feel free to do so!*********************** - ************Review from FRED D.
1 star04/25/2022
A car was listed on Car.com at their dealership for $25,960 and when I called it had jumped to $27,960. It seemed like the old bait and switch.Berlin City Honda of Portland Response
04/26/2022
Hi ****. Unfortunatley we cannot always control pricing that is listed on third party providers. Cars.com and our own website both contain disclaimers that make it known there could be inaccuracies or errors with the data provided.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.