ComplaintsforBelle Tire

• Initial Complaint

  11/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have done a lot of business at Belle Tire over the years. From ******* to ************ to ******* and *********. Belle Tire has lost my trust on my most recent visit at the ******* location on 11/9/2024. I went in because my vehicle was squealing while driving around town and when braking. I was told I need brakes all the way around. Excuse me! I just got rear brakes in July! A good or honest mechanic would know visually inspecting that the rear brakes do not need to be replaced. They looked up my account and did see I just had them replaced and the needed repairs were covered under warranty. I was reluctant to get the front brakes done because of a lack of trust from being told I need brakes all the way around but decided to go ahead because the vehicle was there and winter is coming and my mother in law needs to borrow the vehicle. I was told the work would be $400 something dollars. I dont remember exactly but between $400 and $500. When I went to pick up my vehicle and pay I was told north of $600! They took it down to $496 after I said something. Then while driving home the vehicle is still squealing. Needless to say Belle Tire dropped the ball on this one 3 times over in one day and has lost my trust and recommendation.

  Business response

  11/11/2024

  To Whom it may concern, 
  
  We have received ****************************** and have reached out to our Portage location Manager to review and address Mr. *********** concerns. We do apologize for the confusion regarding the repairs carried out to Mr. *********** vehicle. We have a long working relationship with Mr. *********** and value him as a customer and his business. 
  
  Sincerely,
  
  -Dave 
  
  ***** TALBOT 
  Belle Tire  |  *********************** 10th Floor.
  *********** *******; *****

  Customer response

  11/13/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  After speaking with the manger it may just be best if we part our ways. They offered to look at my vehicle again, but there is still a lack of trust and confidence in the establishment.
  
  Regards,
  
  **** **********

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sept 18th I took my 2008 Chrysler town and country to belle tire in *************. I needed the water pump replaced. I was told the work was complete and I picked up my vehicle. The cost was $625.72 That is high but I agreed to pay it out of laziness. I didn't feel like doing the job myself or taking the time. I took the van home and read the comments on the invoice and it states the mechanic broke off one of the bolts and didn't extract it and replaced it. One of the reasons I took it to the mechanic. Now I'm sitting on a water pump with 4 bolts instead of 5 and was told it may or may not hold. I would really like my money back so I can get it fixed properly. I was told that they can't fix it.

  Business response

  10/18/2024

  To Whom it may concern,

  We are aware of what transpired with Mr. ****** repair to his 2008 Chrysler T/C van. In review with the location Manager, we are refunding Mr. ****** for the repairs in full as he has requested. We apologize for what has transpired and will address with all involved. 

   

  Sincerely,

  -Dave  

  ***** ******
  Belle Tire  | **********************, 10th Floor.
  **********, MI  48075

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went paid $140 for diagnostic to see why my vehicle was running hot miss Diagnosed my vehicle refunded back $140 All I got was a sorry, but I fixed the radiator that wasnt damaged and a thermostat that wasnt damaged or leaking over 600 more then I had to And all I asked for was for them to replace my radiator with the brand new radiator so I can get my money back before the seven days then it turned into my vehicle fault which I knew was going to happen somebody need to take responsibility I didnt need none of those things. All I needed was a fan.

  Business response

  10/07/2024

  To Whom it may concern,
  
  We have reviewed Ms./Mrs. Greens’ concerns with the location Management. The only service we performed on her vehicle was an inspection. She brought her 2007 Jeep Commander to our location because it was overheating. We found that the cooling system had been contaminated with Stop Leak or Bars Leak. We provided her an estimate as a starting point for repairs. The customer had someone else install a radiator after we inspected the vehicle. This was only part of the recommended repairs. She came back to us because the vehicle was overheating after someone else replaced the radiator. She wanted us to remove the new radiator and install her old one. We advised that we cannot do that. She was refunded her diagnostic charge in full. We are not considering any further reimbursements or liability for the customer's cooling system problem 
  
  Sincerely,
  -Dave  

  David Talbot
  Belle Tire  |  25800 Northwestern Hwy, 10th Floor.
  Southfield, MI  48075

   

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made the mistake of choosing Belle Tire to purchase four brand new tires about 7 months ago. Of course I got the warranty as well. Both of my front tires have a defect with a sidewall bulge. One of them blew out last night while I was driving nearly causing a collision and the other one is ready to do the same. Sadly, it seems to be a normal practice for Belle Tire. They're telling me that the soonest they can trouble themselves with looking into the warranty replacement is 4 days in the future and that's only if I make an appointment so I guess I'm expected to drive my car with defective tires in the meantime and hope for the best. The customer service number doesn't work if you manage to actually get through. No one answers and you have to leave a voicemail that no one responds to. If you try to email the company you get a can response that someone will reach out and they don't. What a side business model and what a terrible way to treat customers, especially in this day and age. In it according to Belle Tire, we now live in a weird wonderland where tires aren't expected to be free of defects for even half of a year, even for someone who works from home and barely ever drives. And if you purchase the warranty well too bad for you

  Business response

  09/10/2024

  To Whom it may concern.
  
  We are aware of ************** concerns, and we have been in contact with him. We apologize for the delay and are sorry that we could not immediately address his needs. However, we are happy to not his vehicle was serviced on Monday September 7, and his two tire have been replaced.  We appreciate ************ reaching out and making us aware of his issue. 

   

  Sincerely,

  -Dave  

  ***********************
  Belle Tire  | ***********************************
  *****************************; 48075

  Customer response

  09/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I am extremely dissatisfied with Belle Tire's response to my complaint. Their statement demonstrates a complete disregard for the serious safety concerns I raised, a lack of transparency regarding their employee's unprofessional conduct, and a blatant attempt to gaslight me into believing the issue has been fully resolved.
  Belle Tire's claim that they "could not immediately address my needs" is simply untrue. They had the ability to provide a loaner tire, arrange for immediate service at another location, or offer alternative transportation options, but chose not to. This forced me to drive on unsafe tires for an extended period, putting my safety and the safety of others at risk.
  Furthermore, their response fails to acknowledge the unacceptable behavior of their employee, ******, who made inappropriate and unprofessional comments. His actions added unnecessary stress and frustration to an already difficult situation.
  Simply replacing the tires does not resolve this issue. I demand a formal apology from Belle Tire's management, acknowledging their mishandling of the situation and ******'s misconduct. I also request appropriate compensation for the inconvenience, stress, and safety risk I was exposed to.
  Additionally, I urge Belle Tire to take concrete steps to improve its customer service and safety practices. This includes providing adequate training to employees on handling safety-related concerns and ensuring that customers are treated with respect and dignity.
  The fact that someone called me to inquire about my experience and then simply stated they would "file a report" is further evidence of Belle Tire's dismissive attitude towards customer concerns. This does nothing to address the root of the problem or prevent similar situations from occurring in the future.
  I urge the Better Business Bureau to take my complaint seriously and hold Belle Tire accountable for their actions. I believe they have a responsibility to not only provide safe products and services but also to treat their customers with fairness and respect.
  
  Regards,
  
  *******************

• Initial Complaint

  08/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid for brand new tires and Belle tire did not seal the tire properly. Myself, my mother and daughter almost died when an accident occurred. They are not taking fault for any of this and it is wrong I paid $350 for the tires and had to pay more when tire flew off on highway to get things fixed they are acting as if they have no fault in anything.

  Business response

  08/23/2024

  With regards to : ************************; / *************************

  We have been in contact with ************************* to secure all of the information that pertains to her concern with the tire issue that has occurred and are working towards a resolution to resolve . Belle Tire has  some of the information in this matter and we are still looking into a few more items/paperwork that have yet to be emailed to us. Once we have gathered all that is needed to render a decision we will work with ************************* to resolve this matter

  Sent: Friday, August 23, 2024 12:23 PM
  To: **********************************************
  Cc: **************** <********************************************************************>
  Subject: Belle Tire
  
  Hello *************************,
  
  I'm sorry for the inconvenience. As per our phone conversation could you please send me any documentation you have?
  
  Also, was the wheel and tire unrecovered, or just the tire?  
  
  Thank you, 

• Initial Complaint

  07/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  07/29/2024 had the tires changed on my car once I picked up my car my lug nut was stripped along with my wheel stud so both are not usable now and I have to replace it with my own money I called corporate belle tire 1 *************) and was told this was my problem and they wouldn't refund me for the Parts I had to purchase this was clearly caused from them being in a rush and not putting my lug nut on straight before tightening

  Business response

  08/01/2024

  To Whom it may concern, 

  I am sorry to hear of ********************** experience and we would like to review and assist if possible. I have located a report of ********************** concern and reviewed the details of what transpired. I would ask that ****************** send me a copy of his invoice for the parts he had to purchase to replace his wheel stud and lug.  Once I receive the invoice and review, I will follow up with ****************** and I will try to assist him. 

  He can email me a copy to: ********************************** 

  Thank you,

  -****

  ***********************
  Belle Tire  |  *********************************************************
  **********, *******; 48075

  Customer response

  08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Belle tire in ************* for an oil change and ****** mile tune up and breaks squeek. 6 weeks later I have a different mechanic check. I now need pad, rotors, and breaks. $1200. Why did the mechanics tell me it was fine. I also need 4 new tires. They rotated the tires and didnt inform me that they were bald or winter.

  Business response

  07/31/2024

  To whom it may concern, 

  We are sorry to hear about *****'s experience and have reviewed this concern with the location Manager. Our location Manager will be reaching out to ***** to gather more insight and to express his apologies as well. In the interim, we would like to reimburse ***** for the services performed by us on June 7, 2024 in the amount of $91.93. However, we need ***** to provide a valid mailing address so we may have a check drafted and mailed to her. 

   

  Sincerely, 

  -*********; 

  ***********************
  Belle Tire  |  *********************************************************
  **********, *******; 48075

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 26, 2024 Dropped 2003 Chev Malibu off to mount 2 new tires in front, rotate others to the back, and trash the 2 rear tires. My car worked fine when I dropped it off.July 27, I pick it up after hours. It was dead, so I had to jump it. And then I had no brakes. I stopped and got brake fluid and it leaked out.Belle Tire maintains it's not their fault as they "just changed the tires and put it on the alignment machine."They offered a free estimate on the cost to fix "your problem."I want them to repair the damage to my brake line and refill the brake fluid at their cost.

  Business response

  07/30/2024

  To whom it may concern, 

  We have reviewed ******************** BBB concern, her email communication to our **************** Team and the call she placed to the store on July 26,2024 and on July 29, 2024. I have reviewed the details of her concern with the District Manager of the location also. We apologize for how her concern was handled at the store level when she called to report the problem. We are also aware that she had brake work done recently, prior to having the tires installed. While it is not common to have a brake issues or problems after replacing tires, anything is possible. However, until we have the opportunity to inspect the vehicle for possible damage to the brake system, we cannot accept liability. We would like to inspect the vehicle if possible at any of out locations free of charge. If we caused damage to the brake system, we will happily correct the problem. We need to see the vehicle before we can accept liability. She can reach out to our **************** Team at ******************************************* and we will be happy to arrange the inspection for her. 

  Sincerely, 

  -*********; 

  ***********************
  Belle Tire  |  ***********************************
  *****************************; 48075

• Initial Complaint

  07/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased 4 brand new tires from Belle Tire a few weeks ago. After payment, and upon arrival, I noticed they only put on 2/4 tires I purchased. They did, however, make this issue right by getting the two tires that were missing put on, however, I have a much bigger issue now with my rims. All 4 rims are extremely trashed - they didn't have a stratch on them, but after the tires were replaced, I can clearly see where they "poked and proded" to get the tire detached from the rim. I am requesting a full refund for the tires purchased (*******) so that I can use that money to now fix the rims that they destroyed. I will never do business with Belle Tire, again.

  Business response

  07/18/2024

  To whom it may concern,
  We are sorry to hear of the services they received and their claimed damage.
  We are happy that the store was able to correct the tire issue.
  Although there has been some time that has passed, our store has been in contact with the customer and is currently working with the customer to investigate their damage claim.
  Thank you,
  ***********************
  Belle Tire Customer Support 

  Customer response

  07/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Belle Tire has reached out via email. They requested pictures of the damage. I sent them to *****, the manager, I believe. I have yet to recieve a response back from that email. I am sorry about the delay in intial reporting. I was diagnosed with breast cancer just after my car was serviced and that has taken me away from my day to day priorities. Thanks! 

   
  Regards,
  
  *************************

  Business response

  07/22/2024

  To Whom it may concern,

  We apologize for any delay.

  The location Manager did receive and send us the photos of the damage that **************** Is concerned with.

  After reviewing the photos, we have found that the damage is not consistent with mounting and dismounting a tire and wheel assembly. Nor is the damage consistent with damage that occurs from a tire machine.  The damage is consistent with damage that occurs from the road.
  

  With this information, we will not be accepting responsibility for the damage.
  

  Thank you,

  *****************************
  Belle Tire Customer Support

  Customer response

  07/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Unless there are before and after pictures, there is absolutely no way you can state that this isnt your fault. I am not satisfied and am requesting the BBB intervene to help with mediating the issue. Remember, you also sold me 4 tires and only mounted two. I had to come back and you all couldnt believe that your guys would do something like that. Its poor business management, and you need to take responsibility. 
  
  Regards,
  
  *************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have used this location (*****************************************************) for almost 13 years now. I have had 3 cars under their care. I have had more than 6 instances when I had to use the warranty on work done (brakes, tie rods, control arms, etc) due to the faulty work or parts. 14 days ago, I dropped off my vehicle to get the warranty done on the brakes and to pay for new headlights. They said there was a cyber attack and they have no way of verifying my records. I have moved and lost all records. *****, their store manager, has assured me repeatedly that there is no chance my records are permanently lost but that they're not honoring the warranty until their cyber attack is resolved. My car has been held hostage for 14 days for 700 dollars that I shouldn't have to pay since I just had this work done a couple months ago it feels like. ***** and their corporate customer service person have told me that they will refund me if/when they cyberattack is resolved but that I need to pay 700 to get my car when all but headlights are work under warranty. Their 2 year warranty has become costly stated the customer service person so cost containment has to be done, direct quote from their customer service person *****. I need my money back and compensation for having to pay for 14 days of car rentals.

  Business response

  06/20/2024

  To Whom it made Concern,

  We have spoken to ******************** regarding this issue. We are more then happy to warranty out any parts that under warranty. ******************** has been unable to provide any documentation showing that the brakes on his vehicle have been replace by us and are under warranty.

  Although we do keep records for internal use we are unable to access them currently to verify any brake work was completed. We have offer for ******************** to come in and pay the invoice for the brake work that was performed and once we can verify what is or is not under warranty we can reimburse ******************** accordingly. As of 6-20-24 at 8:10am ******************** has picked up his vehicle. 

  We do apologize to ******************** that at this time we cannot verify his warranty but once we can we will reimburse him for any warranty he has.

  Thank you.

  Customer response

  06/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  ***** has stated before that he will keep all records. Their cyberattack is not my problem. I do not need to provide any documentation as I have paid and see many thousands of dollars in transactions on two of my cards to Tireman. There is zero reason why the customer service person from corporate would use the phrase "cost containment" and the fact that my records were magically "stolen." I need to be compensated for needing to rent a car. I need to be compensated for paying for work twice. 
  
  Regards,
  
  *****************************

  Business response

  06/24/2024

  To whom it may concern,  

  The Tire Man System for customer records remains down. ********************** cannot verify what warranty coverage ******************** may have. However, we are willing to refund ******************** for his repairs with the understanding that we will have no further warranty obligation's for ************************ brakes. If this is acceptable to ********************, he may respond on this platform. We will not be reimbursing any rental fees. 

  Thank you.

  Customer response

  06/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please let me know if you need me to stop by to complete the refund. 

  Regards,

  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩