8 Customer Reviews
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Review from Trax C
2 stars10/26/2023
Unwilling to pay attention to shoppers when you send a message. No phone number to call to dispute or clarify. The scheduler rarely respond s to the email( the only way to contact them). They live to penalize you for things you can easily clarify if someone did their actual job there. Terrible company with zero compassion.
Second To None, Inc. Response
10/28/2023
************** - It is unfortunate that you feel this way, as you've worked with us as an independent contractor for several months and just yesterday, by phone, indicated everything was fine - and that you would remove this negative review. You are welcome to accept or decline the assignments we have to offer. Given it sounds as though you are not pleased with your working relationship with us, we understand that mystery shopping for Second To None might not be the best fit for you. We wish you well! Sincerely, Second To NoneReview from Aly J
1 star07/22/2023
I have been completely mystery shops for 2 years for various companies, and most companies pay me for higher end mystery shops (resorts, hotels, steakhouses). I have never received complaints, notifications of errors, or rejections, as I am very careful to answer questions accurately and with enough detail. This is the first company I have completed mystery shops for who asks for clarifications for errors I did NOT make. Either the individual reviewing the survey is not great at his/her job, or the questions are not written well. I dont recommend using this company as its more of a headache than its worth.Second To None, Inc. Response
07/24/2023
We do apologize if you feel your experience with us has fallen below your expectations. We are hired by companies to assess the customer experiences they deliver, and at times, we do need to contact our independent contractors, such as yourself, to further clarify the observations you have made. This is a standard part of our quality assurance process. A clarification does not mean we feel you have made an error, nor is it a complaint of what you have submitted - it is simply a clarification, so that we can be assured the information shared with our client is complete, clear and accurate. We wish you all the very best with your future endeavors. Sincerely, Second To NoneReview from Beth G
5 stars04/08/2023
My experiences have been positive. I have nothing negative to report. The schedulers that I have worked with are easy to communicate with. They have always responded to me promptly. It is a best practice that if you have inquiries do not wait until the last minute. If you are uncertain about assignments be sure to understand the details before accepting. The guidelines are very thorough and the expectations are set ****************** are on time and the opportunities available are exciting! I did not get paid to share this information, and I have been established with this company for more than a couple of years, taking assignments when I have the availability and knowing for certain it is something I can commit to.Second To None, Inc. Response
04/10/2023
Hello ****,Thank you for this very kind review. We appreciate you!Sincerely,Second To NoneReview from Jax C
3 stars03/02/2023
Horrible support and rude employees.. but they pay on time. Dont count on ******** to respond for a few days and when /if she does she is impolite and unprofessional.Second To None, Inc. Response
03/07/2023
**************,We see that you applied to be a mystery shopper with us nearly a year ago, however our records show you have not requested or completed a single assignment with us. In this case, it is difficult to understand how or when you may have interacted with any of our shopper support staff. Perhaps you have confused us with another mystery shopping company? Sincerely, Second To NoneReview from S. Evelyn J
1 star09/22/2022
I performed two mystery shops for Second-To-None, and I was cheated on both shops. I performed EVERYTHING in the shop details. The second shop was an online mystery shop. I submitted all my information on the deadline the next day they deleted the shop. The first shop I performed it submitted my report FULLY answered ALL questions on the report. It stayed pending, when I inquired about the second shop I was advised that it was "recalled." When I pushed further to know what happened I was advised that the first report was NOT completed by the deadline with a very terse attitude. I know exactly what I did and when it was completed. In the end I wasted my time for chump change and they cheated me and wasted my time. I am so glad to know that they are not my first experience as a Mystery Shopper. There are others that compensate well. This is NOT one of them. You will be wasting your time for cookie money. STAY clear of them. I do not believe the positive reviews are legitimate.Review from Kristin F
5 stars05/10/2022
Second to None is a reputable company. Ive done a few shops for them and been paid without any issue. If someone is pretending to be them you should give them bad reviews. Your reviews dont reflect the character of this company. This is NOT a paid review.Second To None, Inc. Response
05/11/2022
******* - Thank you for your positive review of our company! We are proud to maintain our A+ rating after 33 years in business and working with hundreds of thousands of satisfied mystery shoppers across the **** and Canada, including you! It is unfortunate that our industry has attracted scam operators, unfairly tarnishing our stellar reputation we have worked decades on establishing. Sincerely, Second To NoneReview from Janette S
5 stars03/27/2022
It seems that several people have been scammed by someone pretending to be an associate with second to none. I am a shopper with second to none and have had nothing but great experiences. I have never been asked for any personal info except what is required by law for proper identification and tax forms. I have completed many shops for second to none and received my pay with no issues. If you have been scammed by someone pretending to be with second to none you should not give the actual company a bad review. I was not paid for this review.Second To None, Inc. Response
04/12/2022
******* - thank you for your kind and unsolicited review. You are correct, in that our industry has recently been targeted by scammers, more so than in our companys 33-year history. We work diligently with law enforcement officials to track down scam operators and put them out of business. We welcome new shoppers to join us on our official websites: www.stn.com, or www.second to one.com.Review from Karen G
1 star02/07/2022
I was texting with a gentleman named *********************************** I had to sign up for coinbase, which is a crypto currancy app. At one point he asked for my login ID and password to coinbase to up the amount of a certain limit. I wasn't comfortable giving that information to someone I didn't know. Then he brought up sending a non-disclosure agreement through email. I received it, but it wasn't worded correctly. I also called the lawyer whose stamp was on the agreement but his office had never heard of 2nd to None. So I blocked the number and came here to write this.Second To None, Inc. Response
02/08/2022
***** - It appears you were unfortunately interacting with someone not affiliated with our company, as we have no employee named Demarcus, we do not have our shoppers register with coinbase, and we never ask for your login credentials. Our only and official website is www.second-to-none.com and it is only through our website that we accept new shopper applications. We are sorry that you interacted with an apparent scam operator, however assure you it was not us! You are welcome to join our national team of mystery shoppers, by creating a secure account at: www.second-to-none.com We respectfully request you remove this review, as we have not had any interaction with you. Thank you.
Customer Review Rating
2.88/5stars
Average of 8 Customer Reviews
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