ComplaintsforLakeview Ford-Lincoln, Inc.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  01/17/2023 date of transaction We dropped our vehicle off on October 17 2022 for repairs from an accident with a deer. We were told we would have an estimate done on October 25. We did not get and estimate until almost 4 weeks later. ************************* never called during this time to let us know what was happening. We had to call our insurance agency and than the repair shop to find out why the estimate had not happened. When we dropped our vehicle off we told them that the seat belts and airbags did not work and needed repair. In December when we still had not heard anything about our vehicle and it was not repaired yet, we called. They told us they had just ordered the seat belts and airbags. Each week we called because no one at the repair shop called us to let us know why the repairs were taking so long. It was not until January that they had all the parts for repairs and we finally received our vehicle on January 17th. Three months without our main vehicle and the only time we received a phone call was January 16th. I assumed we would get a discount on the deductible because of the extraordinary amount of time they took to repair our vehicle. They also did not order parts until almost 2 months after receiving it even though we told them multiple times those parts were damaged. I was told they did not control the deductible and could not help me with a discount. They told me I could call my insurance agency. That is not how deductible work though and they do control how much we pay in the end. My insurance agency did their job Lakeview **** did not. When we picked up our vehicle it had no gas and the battery was dead and we had to buy a new one. We did not drop it off on empty either. I asked for someone to call me from Lakeview **** to discuss this matter and have not received a phone call.

  

  Business response

  01/24/2023

  To whom it may concern. 

  We had a very difficult time during that period as the Manager ******************* had surgery and was off for a long period of time. That being said I will look into this 

  and respond back to the customer no  later than Friday. Thank  you for bringing this to my attention 

  **********************;

  owner. 

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