ComplaintsforDecker Auto Sales
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Complaint Details
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Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was at deckers on October 26, 2024 I test drove a traverse and mentioned that the car was shaking and the owner promised to have it taken care of on Monday and if there was a huge problem he would take the car back and undue the deal. Said he has it inspected already. I told the gentleman during the paperwork what the owner said about what we discussed abd he said well hes the owner so trust his word. I left the dealership and in less then 3 miles the transmission started to slip badly. I texted him and told him and also said I would Prefer just to bring it back. He said no just get it checked on monday. Monday the mechanic called said the shocks, struts, all 4 breaks and rotors needed replacing, the transmission fluid was dark and the tires were all choppy. The owner said at that time he wasnt taking it back and that they would only pay $400 of the repairs which wasnt the deal. I spoke to a different person who explained all they do with the cars is plug something in to see if it throws a code and thats all. He had me test drive another car but that wasnt any better. He suggested a different one that I already drove on Saturday that was worse. This isnt buyers remorse at all it is literally a safety issue and he wont honor his word.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.